1,446 North Carolina CODA Service Centers

They cancelled my appointment without informing me. - paulyt23

They cancelled my appointment without informing me. They can only service my car weekdays, not weekends, and so you would also think they would tell me that while I'm making the appointment. No shuttle service on weekends or courtesy cars. Many of the staff are not friendly. I ordered a Tesla adaptor that was delivered to the dealership. No one called me or emailed me when it arrived. I went to pick it up and the person at the counter didn't even greet me. Where do they find their workers? Prisons?

Bought car 3 weeks ago and they've had over 2 of the 3wks - War120673

Bought car 3 weeks ago and they've had over 2 of the 3wks in service and have nobody will help and tell u what u want to hear just get u off phone and u leave message but they never call u back.anf the stuff was Minor that needed fixed they have nothing major.and it's used vehicle u feel like I'm not important case not big spender they put me on back burner.They are rude when u call and try get answers and won't help you with your issues something told me to walk away and mind you I put my hard earned money down of 10,000.this is ridiculous over two weeks just fix torn spot and cruise control and want be rude when u call never buy from these people they don't care about customers if u not spending big money even the sales manager is rude and go forbid he has to get up from his rolling chair to address you.and every time I call ask for mgr oh they not available only person call me back was the operator lady which was only nice person and sounded concerned.dont buy from here cause after u buy them don't care because your a number and they made the sale and on to the next person.i will never buy from here again nor will I refer them never.onwner needs clean house or have a meeting with sales mgr on important of customer service after sales.they need alot work or they gonna loose business.i hope they even care enough to reach out try resolve my concerns but won't hold my breath

I would like to thank the service department for taking - Deborah McCoy

I would like to thank the service department for taking care of us when we had an emergency problem. We were traveling from Florida back to Ohio when one of our hydraulic jacks began leaking fluid. The service department fixed us up by strapping it up in place so it wouldn’t drop down while we were driving home. We made it home safe and sound! Again, thank you to the whole service department that helped us when we needed it most!!! Sincerely, Debbie and Dan from Ohio

They have been very good about taking care of us with all... - Pontgto123

They have been very good about taking care of us with all the problems we have had with our Thor Windsport. Emily has gone above and beyond to make things go smoothly. Even climbing up on the roof to see if there were any problems with the roof. What a display of customer service!

Poor Service, Poor Management & unbelievably disappointing - Hondaman

After purchasing a brand new 2018 ACE motor coach it required repair for a leak, burned out tail lights and for and finish issues. They write up the repair request and say give us a few weeks to see what’s going on and her approval for repair. After no follow up we call to see if the coach is ready? Oh yea, we were gonna call ya..... We get there to pick up the coach and the original service writer is out so we get the pleasure of dealing with Mehu. Mehu is an extremely positive person. He can’t answe any questions until you keep a positive vibe. The coach has not been repaired. They could not duplicate the tail light not burning and they are sure the leak is resolved. Wrong on both accounts. They didn’t even wipe the water leaking in the floor. Go back in to address these concerns with Mehu but he will not come out of the office because we are too negative. These folks are severely mismanaged. Steve Butterfield offers assistance and apologies for the work not being completed as promised. He makes a big to do that it will be repaired. Keeps it another week and offers to fill it with gas after numerous trips to CW with no real action. These people don’t care about the customer or the company they work for. The fact that they continue to sell and pretend to service RVs is absolutely amazing. We ended up contacting the manufacturer directly. Even they weren’t shocked at the level of service we received. The manufacter recommenced a reputable dealer and service is occurring there from now on. On and even the reputable dealer was aware of their business practices. I have dealt with many dealerships and NEVER have I seen the level of xxxx poor service and outright Customer disrespect and poor business practices Word of advice if you need service or plan to purchase an RV, do not go to CW Statesville it will take the joy of ownership right out of camping