133 North Carolina Ford Service Centers

Fixed up my inside door handles quick and replaced a... - matt.miller3

Fixed up my inside door handles quick and replaced a brake light that I could not get too. Also a friend of mine had a car wreak and now it looks like new. Great Job Guys. Matt Miller

I have never been treated so well as Justin did. Towed my... - jimkellett

I have never been treated so well as Justin did. Towed my truck twice in last 10 days. Prompt, courteous, helpful are words that describe Justin’s actions. Even sent mechanic to place I was shut down to see if he could fix the problem. You have my business forever

Best Service EVER - Hagenbud

I called Fairway Ford after my car had major transmission failure ON the Southport ferry. I was leaving the next day to start my return trip to NY. They were so understanding and great to deal with. They got me in the next morning! I had called many other Ford Dealers that were not at all helpful. They had the parts necessary and repaired my car the next morning. I made it back to NY safely without losing much of my vacation. I am so thankful!

Great service and very accommodating. - Kim

Great service and very accommodating. Always calls with any questions before moving forward with repairs.

Have been doing business with them for years. - brendaj

Have been doing business with them for years. Very satisfied .Service department does great job on anything that needs fixing.

Staff is very friendly and service is great. - jean.bryant1

Staff is very friendly and service is great. I bought my car from them and I will again.

Went in for an oil change, let me know I still had a - cmerrick5111

Went in for an oil change, let me know I still had a maintenance agreement still active. It was a nice surprise! Whole visit was free! amazing that they went the extra mile and found this for me. I had no idea anything was still in effect. Thanks to Tara!!

I was treated very rudely and could not recommend this - Nhearn43

I was treated very rudely and could not recommend this dealer to anyone. Will never set foot in their facility again!

I liked the service I got. - danaperdue3

I liked the service I got. It was timely and they kept me informed of how things were going. Great Service Department

Changed the fuel filter in my 2017 F250 diesel truck (it - Ts

Changed the fuel filter in my 2017 F250 diesel truck (it had cracked and was leaking) and charged me …wait for it …$350 dollars!

My daughter had her ford edge towed to Hastings Ford for - nobles

My daughter had her ford edge towed to Hastings Ford for a brake issue. It took nearly 4 weeks to fix. $1880.00 for brake repair, which is extreme plus $1200.00 for car rental. Total $3080.00. We learned the reason it took so long is they don't have staff to do the work. We wish they had told us that 4 weeks ago. The service at this place is a really bad joke. We will never ever buy from or take anything for service to Hastings again. I would not recommend Hastings Ford service to anyone. You have been warned.

I would like to thank the service manager (don't know his - Jamessimpson1942

I would like to thank the service manager (don't know his name but he was a big man and I met him about 8:30 am 11/23/22). He was very polite and helpful. He thanked me for my military service opened the car door for me as I was leaving.The service dept. put on a new air bag in a very short time and I was on my way. Most employees spoke to me as I passed by. This dealership is much nicer than Cloninger Ford in Salisbury. I am now thru with Cloninger Ford. Their people will not do anything for the customer and are actually rude. Especially the internet sales dept. and some service managers. James Simpson

Great decision! - Karen

I am so glad that I bought a vehicle form Jacky Jones. Today I had my vehicle serviced at Jacky Jones Ford of Hayesville. They made everything so easy from the purchase to the service. I am a 100% satisfied customer.

Great dealship. - millersharon44

Great dealship. service department is also good the staff is also great people do not take my vehicle anywhere se to be serviced

Awe full customer service by manager after they charged - Travis.love

Awe full customer service by manager after they charged $100 more for a diesel oil change than 3 other local businesses. Manager said everything had gone up in price? Assistant manager was rude, I’ve spent over $8,000 in service here and I even had a coupon. Do Not go here!

The people that work there is great to work with services - david

The people that work there is great to work with services department is great but I have bought my last Ford I have a 2017 fusion with the Ecoboost car has a 122000 miles on it go ever service report that was done on it .Ford put bad motors in them

I brought my truck in for the standard ford works plus a... - H15davidson

I brought my truck in for the standard ford works plus a few more tasks I asked them to do. I was told that they would give me a call to update me once they know a time line. They had my truck for 6hrs before I called for a timeline check myself. I was told they still had no idea what needed to be done (I left a list with them in the morning). When they finally called me to tell me my truck was complete, I came to pick up my truck and was informed that the only thing they completed was the basic ford works and not everything else I requested. They didn’t fill out the inspection checklist so they had to pull my truck back in and inspect it again that took 20 more minutes. They also did not top off all my fluids, did not flash my computer system like I requested, did not fix my USB ports like I requested, and also did not fix my onboard compass like I requested. Service did not communicate with me at all throughout the day. They had my truck for an entire day and accomplished the bare minimum. Coming from someone who has worked at a ford dealership and has a father who has ran/managed multiple dealerships, I know what the level of service should be. This was a very poor experience. I still need everything else I requested to be fixed. I went to Leith because I just moved to Knightdale and I am looking for a new home dealership for service and possible future purchases. - Harley Davidson

Great MPG again. - Mr. Tee

Truck started running rough and check engine light comes on. I stopped by a local auto parts store and had the codes read. Four different codes showed up. At just under 93,000 miles I had four coils go out and a Oxygen sensor. Lum's Ford service department, parts department, rentals and Mr. Edwards were great and made you feel that your business was appreciated and that you are a valued customer. After getting my vehicle back I took it on a one hundred mile trip and my MPG was 24.2 with speeds from 35 MPH to 70 MPH. That was better that when the vehicle was brand new. My F 150 is a 2011 supercrew 4x2 with a 5.0 V8. I have been a satisfied Lum's Ford customer for almost four years now.