am writing to express my dissatisfaction with the - gdg569
am writing to express my dissatisfaction with the service I received at Rice/Greensboro Toyota. I have been a loyal customer for over 35 years, buying and servicing several vehicles from them. However, my recent experience was very disappointing and frustrating. I had an appointment at 11am for an oil change and an alignment, but I did not get back home until 4pm. To make matters worse, when I got in my car, I noticed that my house key was missing from my key ring and my FOB was lying on the console. I asked the staff what happened to my key, but no one could give me a clear answer. They eventually found it on someone's desk, but the manager's only explanation was that my key ring must be faulty. This is unacceptable and unprofessional. I feel that my trust and privacy were violated by this incident. I expect better service and accountability from this dealership. I urge you to take this matter seriously and ensure that it does not happen again to me or any other customer. Please remove your keys from your key ring before service!
Read More