1,451 North Carolina SRT Service Centers

Thank you for your response, but I must respectfully - Sheena G

Thank you for your response, but I must respectfully clarify several important points that were overlooked or misrepresented. First, the only reason the $225 charge was adjusted is because I spoke up and questioned the pricing. There was no proactive transparency or explanation offered—only silence until I pressed the issue. I clearly stated that I did not authorize any additional work beyond the oil change and that I would return to pick up my vehicle. Despite this, the services were performed anyway, directly against my explicit instructions. This is unacceptable and raises serious concerns about your business practices. You stated that supporting documentation was provided, but the intake photos were incomplete—they only showed a portion of the front driver side wheel and window. The photos failed to include any images of the rear driver side wheel (where the caps are now missing) or the bottom of the front driver side door and running board, where new damage was discovered after service. The video sent was a low-quality recording of a video, not clear surveillance footage, and it offered no definitive insight. You also failed to address the fact that I explicitly told your advisor not to perform the services, yet they were done anyway. At that point, I felt forced to pay for services I did not authorize just to avoid further conflict and inconvenience. That is not resolution—that is coercion. The tire rotation was done poorly, leading to noticeable shaking at highway speeds, and I had to seek assistance elsewhere to correct it. I also now have to replace missing wheel caps, which were present before my visit and are now on backorder—causing further unnecessary cost and frustration. This experience has been extremely disappointing, from the lack of transparency and consent to the poor quality of service and follow-up. I expected more from a dealership and its management team. I’ll be sharing my experience publicly so others can make an informed decision about where to take their vehicles for service. -Sheena >>>A snippet of my initial review & Capital Chevrolet response: due to not being able to reply: I am writing to formally express my dissatisfaction with the service I received at Capital Chevrolet. This experience has been one of the worst I’ve had when dealing with a service center, particularly as a woman navigating the often frustrating issues of unclear pricing and lack of transparency. I scheduled an appointment for a routine oil change, which, according to my coupon, included a complimentary tire rotation. An hour after dropping off my vehicle—a 2019 Buick Envision—I received a call from the service advisor, Astrid Ramirez-Lopez. She informed me of additional services, including an oil filter and air filter, totaling nearly $160. When I asked for the total cost of the oil change, I was told it would be approximately $225. I was shocked. Even with inflation and dealership pricing in mind, this quote was excessive. In my opinion, anything over $150 for a standard oil change is price gouging—especially on a non-luxury vehicle. Capital Chevrolet (Owner) 5 hours ago Hi Sheena, Thank you for taking the time to provide your feedback. We understand how important clear communication and proper vehicle care are, and we appreciate the opportunity to address your concerns. As discussed with our management team, your bill was adjusted, and supporting documentation—including intake photos and video—was provided to clarify the condition of your vehicle upon arrival. We strive to ensure all services are performed accurately and professionally, and we’re glad we could provide clarification and support regarding your experience. We value your business and hope to continue serving you in the future.

Bob King Hyundai’s service department has completely - Zach

Bob King Hyundai’s service department has completely turned things around and is now a place I can trust with my vehicle. In the past, my experiences weren’t great. However, since their new Service Director, Mathew, took over, the difference is night and day. The team now goes above and beyond to take care of both you and your car, making sure every need is met with professionalism and care. I used to dread coming in for service, but now I have complete confidence that my car is in good hands. Highly recommend!

Several weeks ago, I was in for routine maintenance after - L Bonner

Several weeks ago, I was in for routine maintenance after which they offer a free car wash. When they brought my vehicle out, I noticed black spots on the hubcaps on the driver’s side, but it looked like smeared dirty oil and I thought it was either that or someone was sloppy with whatever they applied to my tires during the car wash detailing. I figured it would wash off in the rain. We had a really hard rain a few days later, and afterwards I noticed the black patchy looking spots were still there. I decided I should get something to wipe the substance off, but as I was getting ready to do that, I realized there wasn't something on the wheels at all. What was actually going on was the gray powder coating was peeling off in patches revealing the black metal underneath. It was at this point I realized all four wheels were damaged and peeling. I wanted to make sure I hadn’t just missed seeing this damage before, so I pulled up the video Bob King sends to customers when the vehicle first goes back to the service bay. Sure enough, the video showed close up views of all four tires and every one of them was intact and had zero damage. No peeling whatsoever. I called the dealership and they told me to bring it in so they could view the damage . After looking it over, the service manager and the person who oversees car washing employees said they couldn't figure out what had happened to the wheels. They also claimed at that time that they don’t even touch wheels/tires while doing their car washes. This tire claim was a lie and was the first red flag for me that they were going to try and avoid responsibility. I knew it was a lie because I had seen the menu for car washes posted in several places inside the service advisors’ area that very day, and even for the most basic car wash it said that they did clean the wheels and tires and apply ArmorAll. I left the dealership that day with the service manager saying the matter was above him and he needed approval from a higher up to authorize a repair because it wouldn't be cheap. It wasn't just a matter of popping on a new set of hubcaps; the actual wheels are painted, and the vehicle would have to be taken somewhere to have that done. While waiting for them to get back to me, I started to get a bad feeling and decided I should go back and get a photo of the car wash menu. I went in recording with my phone the following day. Curiously, the menus, which had been posted in several places, had suddenly gone missing. The advisors I spoke to (without revealing why I wanted to see one) hunted for the menus at each of the stations and throughout their area. They were confused because they knew they had been there previously and said so on camera. While I was doing this recording, I saw the service manager I had spoken to in the distance, and I believe that he either saw and recognized me and saw I was recording, or the nervous employee I captured on camera told him why I was there, because before I could even get home he called me to say they were going to make sure and get my wheels taken care of. This service manager said he wasn't sure what method they were going to employ to get the wheels repainted, but because they didn't do it on site he would have to find a company in the area that did it. This was on a Friday afternoon, so he asked me to give him Monday and Tuesday of the following week to call around and find a place, but said one way or another the wheels would be taken care of and they would also provide me with a loaner vehicle while the work was being done. A few days have now turned into weeks, and they will not return my calls. Thank goodness I have video evidence of how my wheels looked before and after and of the call during which they told me they’d do the repair. I had hoped to avoid small claims court, but I can’t let this rest. I have called around for an estimate myself, and I'm getting a price of $650, no doubt the reason they're reneging on their promise.

Great Service! - Bridgette Gomez

Derek Bordner, Nissan Certified Service Advisor who assisted me was Awesome! He addressed my service concerns for my Nissan Altima SL and took the time to answer all my questions. He was welcoming, professional, and extremely knowledgeable. In the midst of this COVID-19 pandemic, he made me feel safe by reassuring his office, the bathrooms & customer waiting areas had been cleaned/sanitized. I had a 0730 appt on Friday morning. My vehicle was serviced and ready in a timely manner. Mr. Bordner even saved me money by explaining/offering the Sunbit program! I will continue to bring my Nissan to Modern Nissan of Winston Salem for servicing! I will continue to recommend them for sales & service. Thank you Derek Bordner!

Everything is so great at this dealership! The service is... - leahrose90

Everything is so great at this dealership! The service is punctual, the people are so respectful and very nice! Very clean inside and exceeded my expectations!

Awesome Experience - Sue

I went to Abernethy for extended warranty repairs on my Jeep. Robert in service was outstanding! Promptly found the problem and repaired. During my wait, I found a new Dodge Journey and ended up leaving in it! Mike Lovelace was great to work with. No pressure and so accommodating. Mike Long went to work and put together an offer that made us both happy! Richard Kolbe in finance closed my deal and was also great to work with. They have earned my business going forward and I hope anyone reading this will at least stop by and give them an opportunity to earn yours! I’d give them 10 stars if I could.

waiting 4 repair 9 weeks & counting - FIXMYKIA!

Brought my Optima in for repair ( needs heater core) the week before Memorial Day; it was there over a week and they never got to it since they only have 1 mechanic who can do the work. I was told they would call me to get it in ..............still waiting today's date 7/19/16. SO WHERE DO I GO TO HAVE MY KIA FIXED??