903 North Carolina Used Car Service Centers

Bryan Mosely great Service Advisor anticipated our needs - sherman.r.thomas

Bryan Mosely great Service Advisor anticipated our needs with our vehicles and very prompt with communication about status of repairs and issues.

Nissan is by far “THE BEST DEALERSHIP EVER! - Bnwoot89

Nissan is by far “THE BEST DEALERSHIP EVER!!!” They show GREAT customer service care and showmanship

They don’t fix things right the first time and have you - Alexus W

They don’t fix things right the first time and have you come back numerous times for the same thing. Lack of responsibility for the mistakes they made. If there’s a problem outside of wear and tear, they created it. Repairs are done poorly. Recommends expensive repairs and does the absolute worst with fixing what they say is wrong. When they touch stuff, they have the tendency to break things. They don’t put stuff back right, they leave off bolts and gaskets. They don’t do proper oil changes, lie about rotating tires but yet have you pay for it. They don’t always change the filter when doing the oil change. At times, they don’t even properly fill oil nor top off other fluids like they claim. Apparently, they don’t know how to screw in a oil filter properly. They don’t stand behind their work and they don’t care about your vehicle (especially if it’s older) I found me “professional” mechanic that was able to fix all the stupid mistakes GT service dept made. My truck is doing so much better now that it’s out of Greenville Toyota’s ridiculous care! To Greenville Toyota, find something else to destroy besides someone’s vehicle.

My new 2025 Honda Pilot was purchased from another Hall - Tolsonjo

My new 2025 Honda Pilot was purchased from another Hall dealership on July 25th. On August 5th, error messages began illuminating on the vehicle. The approximate mileage at the time was 515. The messages were: All Wheel Breaking System Problem, Parking Assist Problem, High Beam Problem, Lane Keeping Assist, Brake Problem, Hill Decent System Problem, Collision Mitigation, Collision Mitigation, Hill Start assist problem, trailer stability assist problem, low speed braking control problem, adaptive cruise control system problem, and my back lift gate would not open. All of these messages said see your dealer. I contacted Honda Roadside assistance and my vehicle was towed to Hall Honda of Elizabeth City.   When the service advisor called me I was told the problem was the front passenger side speed sensor. This was replaced, and my vehicle was returned on 8/6 to me at WaWa in Kill Devil Hills, NC. Once I arrived home to Buxton, NC, the error lights came back on, and rear hatch wouldn’t open, I called Honda of Elizabeth City’s service department and spoke to my advisor, John again. After having the code read, it was the same code as before, front passenger speed sensor. Codes were cleared so that I could open the back gate. The advisor told me it was fine to drive on a trip, but after looking up the problem online and reading other’s experiences I chose not to, since the all wheel braking system could be affected. I waited until Sunday 8/10 to call for a tow, because I was told the part would arrive on Monday 8/11. After a phone call Monday morning at 8:41 John stated the part would not arrive until Wednesday/ Thursday. I went to EC for another vehicle on 8/11, and stopped at the dealership. I was told by the service advisor, John there was no update/ tracking on the part. Then when I spoke with the manager, Charles, John had tracking for the part, and it would arrive on Wednesday. When I requested a loaner vehicle, I was told Honda of EC doesn’t have a loaner fleet, because they’re a small dealership, but then they reached out to Honda of America, and I received a rental from Enterprise. The rental vehicle was authorized for 5-7 days, it was picked up on 8/12, and not anything comparable to my purchased vehicle. I Filed a formal complaint with Honda of America on 8/12, and called back to update them on the case 8/14. When I hadn’t heard from Hall Honda of EC by the afternoon on Thursday, August 14th I called for an update, and was told the part arrived, the repair was made, and the problem persists. They indicated they reached out to Honda of America technicians for assistance, but had not heard back. I then asked to speak to the manager, Charles, and told him I would be contacting an attorney. He then refused to speak to me any further. Both of these gentleman have been rude, and lacked empathy in every interaction with them. Once this is resolved I will never do business with Hall Honda, nor would not recommend them.

Hall Hyundai in Elizabeth City did an amazing job of - Chesapeake, VA Family

Hall Hyundai in Elizabeth City did an amazing job of servicing my 2019 and 2022 Hyundai Kona Limiteds. They were able to get them in, perform the maintenance, and get them back to me just as they described. The service department exceeded all of my expectations and our customer service representative (Khaliya) was a fantastic. She did everything she said she would do and took care of all my needs. The team at Hall Hyundai Elizabeth Ciry is just great.

Great customer service, attention, and professionalism. - omar.i.menendez

Great customer service, attention, and professionalism. Ball Toyota keeps improving every year. Very satisfied with their services!

Carlos in the Collision Dept was a great help and - jaegrant01

Carlos in the Collision Dept was a great help and assisted in making the experience at Hanna Imports above other dealerships. I had a few concerns with the paint at purchase, and was directed to see Carlos in collision. He assured me that he would take care of it. I made an appointment and dropped the truck off. When I came to pick it up, not only were the repairs and adjustments made but the truck was spotless!!!! Showroom ready! I've had a great experience here, and would highly recommend!!! Thanks Carlos for going above and beyond.