138 Ohio Chrysler Service Centers

I would advise you to not take your car there for - marvs3404

I would advise you to not take your car there for repairs! I took my Dodge Caravan there for simple repairs. Shocks and Struts And they butchered the job. First they left 13mm Blue point wrench laying on my battery to short positive to negative. They put it back together with the strut bushings hanging out. Now it makes noises like front suspension going to fall out. so they either don't trust their mechanical ability to test drive it when they finish a job. Or they test drove it and said oh well who cares ship it. Took it back and they said you said shocks and struts are bad so we just replaced those not the broken strut bushings. I left it with them for 6 weeks and it's still not fixed. They never touched it. When I would call about vehicle they would say parts will be in a week that week would come and go another week for parts. They said vehicle was so old it was hard to get the parts. It is a 2013 but part interchange up to 2019. Their location in Chillicothe said they could have the parts for me in two days. I wouldn't trust them to fix a bicycle now. I was ASC certified mechanic for 15 years. I've only seen repairs like that when someone had a crackhead fix their car. BEWARE!!!

Great service. - pantherwoman

Great service. Bobby Komisarski took care of me & was very helpful. Waited for my car & it didn't take very long.

Was just in for service. - JIm Svab

Was just in for service. Matt and staff always take care of our needs….they go the extra…!

Poor customer service. - Csoale1202

Poor customer service. Poor workmanship. No responsibility or accountability whatsoever. Do not take your car to this service center. My Jeep is worse after a year and half than when I took it in. They will string you along especially if you have a warranty and never fix anything. Run! Don’t walk from this place

Highly recommend! - kristenhale81

Highly recommend! Amazing service and staff! I took a Jeep that I bought from another dealership there and could not be more impressed with the service and care I received.

DON'T BELIEVE THE BULL - dunny281

My experience with Al Smith Dealership has to be the absolute worse I have ever dealt with. The amount of lies and xxxxxxxx I was fed was unreal. Let’s start with my initial concern with the car. If I wasn’t so in need of a vehicle I never would of bought the car as it had a check engine light on and made a rumbling noise when driving. The reason I bought it was because I was assured it would be fixed, to cut to the chase it never was. First I was told that the rumbling was just road noise or a “split wheel” me being an idiot believed this nonsense after they had one of their techs double check to make sure there were not any problems and we could schedule a visit to get the repairs done. This was fine by me as like I said they were going to fix the issue. The people I worked with Jamie and Melissa seemed like trustworthy people I soon found out like pretty much every other dealership they were just a bunch of snakes. The moment I get home I realize the car remote start does not work and neither does the usb port on top of all the other repairs the car needed. Of course I call the dealership and am run a bunch of xxxxxxxx by Melissa about her paying for it out of her own pocket it blah blah blah. No just fix the problem, the car was advertised with these items they need to be fixed. So finally I come back to the dealership for my appointment to fix the problems I knew about and then the others I found out about soon after buying the vehicle. TRIP 1: I arrive for an appointment ( that I had to take day off work to go to) I sat there for two hours, when I decide to get up and ask what's going on. My car was not even in the garage yet! I had an appointment, why was my car not in the garage. They tell me it will just be another 20 minutes. The head of service department gets back to me an hour later to tell me they did a diagnostic and what was wrong with the car which I already knew because I was told this when I bought the car. They then inform me they dont have the part they need. They are willing to work on the price with me for the long wait I had. UMM no this is all covered I was assured this when I bought the car and why the xxxx am I here if you don't have my part. They tell me I have to schedule a second appointment after the part comes in… and they will call me when it is. A few weeks later I get the call the part is in I get an appointment the next week. Go into the garage sit there for an hour...not making the same mistake as last time I go check in, am told they are looking at it right now. AGAIN I am told the issues like I haven't been told a million times already. I said yes that's why I have an appointment I am told unfortunately the part is not there I say this is impossible as I was called and specifically told that it arrived. They apologize and after another 15 minutes they magically find this missing part. An hour later it is “fixed” I get in the car and can see immediately the check engine light is still on and the usb port is still broken. Of course I am not driving it anywhere. They finally tell me they are giving me a loaner and they'll call when it is all done. When I arrive a week or so later it is apparently fixed and now the remote start should also start. OF COURSE it does not. Im sitting there another 45 minutes of them discussing IF they should fix it when finally someone showed them the correct way to use it. Im irritated and will never ever deal with their service department but otherwise i'll get over it. Jump ahead three months….the rumbling noise….the road noise….the “split wheel” I was assured of still have no idea what that even means besides xxxxxxxx. Well brake light comes on it's december and I have to put off getting it fixed. Right before we travel my husband and I decide we better get it fixed. Turns out the wheel bearings were so bad the technician said I was lucky my wheel did not fall off. They had been bad for quite some time so the rumbling noise all along that was the wheel bearing, Jamie had actually mentioned this when I bought the car which is why the so called tech was “checking it out” . I was livid! Well Jamie's last words to me were if I was not happy to make sure to let him know. So you best believe that I did. I was told I would hear back after christmas. Didn’t hear back had to ask what was going on….a MONTH LATER. Finally was told I would get a check to cover the cost of the wheel bearings. After all this I thought well at least they are making things right. Let me just end this rant by saying that after all this being lied to about making things right pissed me off the most out of everything! So let me assure you these people are con artist. Yes they make you feel like your a priority but that's just to get your money. They dont give a xxxx about the customer.

Made appointment for an oil change, a couple days in... - himesm

Made appointment for an oil change, a couple days in advance. I arrived at the appointed time, drove right into the service area and they did the oil change and finished right on time. Super service. All staff fabulous. Highly recommend.

My car needed the radiator cap replaced. I have a very... - shirleyreeder

My car needed the radiator cap replaced. I have a very busy schedule and they worked around my schedule. My mother was with me, she does not get around very well. They allowed mom to stay in the car and came to us to do the replacement. They were very kind. Shirley Reeder

I only gave one star because I had to. - dwayne1523

I only gave one star because I had to. Took my Ram 1500 there. This dealership sent me home only to have my truck misfire as soon as i get there. So they changed the PCM saying it was the problem when it clearly wasnt. They misdiagnosed it, charged me $1,500.00, and blamed Hoffman's Auto Mechanics saying, "they did a crapy job installing your pcm," but did they really do a crapy job? Or was dealership taking a shot in the dark to get money? Apparently, the dealership replaced something that clearly didn't need replaced, which was their case for not refunding my $1,500.00. A month later the dealership decides to get of their butts and eventually removed the driver side head and realized it was the Cam-Shaft and Lifters. Needless to say that's what it was, They didn't even return my all my parts that they took off my truck, so it cost me a little extra, but I fixed it myself. Bottom line... find another dodge dealership to diagnose your vehicle. This dealership is lazy, they'll take you for all they can, and they are bonified liars.

I didn't buy my RAM truck here but they are close to home - srahamuts

I didn't buy my RAM truck here but they are close to home so I've been bringing my truck here since I've had it. I've had some issues with service in the past but they've always made it right in the end. However this trip is just too much and I'll be taking my truck elsewhere from now on. First off they scheduled my truck to come in on a Tuesday morning to have the oil changed and perform a recall repair. I also asked them to check my brakes and a noise I was hearing. Tuesday went and then Wednesday and no call or info on my truck. Finally I call and the service advisor said he still hasn't got his findings from the tech and will call me back. Finally late Thursday I get the call and they quote me $1000 for front brakes and another $1000 for an exhaust manifold. I say thanks but no thanks just do the oil change and recall. I show up to pick up my truck pay for it, and then had to walk a country mile to get my trunk. I get in start it up and my dash is lit up with all kinds of warning indicators. xxx. So now I'm sitting here waiting for them to "reprogram my truck" after they did the recall repair.😱. Oh and of course while my truck was here I'm getting text messages to come and see a salesman about upgrading.........

Excellent team and wonderful technology used for - dbneilpiper

Excellent team and wonderful technology used for diagnostic review of vehicle. Got visual feedback of tire tread wear plus detailed review of all critical system of the our Jeep

Took my 2017 Dodge Charger today (Feb. - rhonda.gram

Took my 2017 Dodge Charger today (Feb. 28, 2025) in to get the trunk release button on trunk replaced. Had to purchase whole tail light assembly at $1700.00 a couple days in advance. Service was great. Dropped off at 11, got rental, picked up at 4. Everyone in service so nice and professional ! Always my go to service for my MOPARS!

The service department was wonderful and handled my... - Collin

The service department was wonderful and handled my issues without a problem. Professional and courteous from start to finish, definitely will be back!