68 Ohio Honda Service Centers

Outstanding Service, Above and Beyond Expectations - Dave

We have purchased 4 cars from this dealer over the years but it was their service today that was exceptional. Our 2015 CR V would not start and AAA had been out earlier in the week and said the battery was fine, though after charging it it started. AAA was wrong. I called the dealer when it wouldn't start again and Kevin in service told me he could have one of his guys out to my house, at no charge, in 45 minutes. On a Saturday morning with no arrangements made in advance. Wow! And sure enough, 45 minutes later a very nice, polite young man showed up with a new battery and had it installed and running in 20 minutes. Now the car runs and I never left home. Who gives that kind of service on a weekend with no appointment? No one I know. They have truly earned my respect and admiration.

Once again outstanding service from Alex on our recent - RH

Once again outstanding service from Alex on our recent visit. He is always honest and upfront about what work is needed and what can wait…always appreciated. Gives excellent rundown on how service went and makes sure to advise on issues we requested to be checked. Germain Honda is our go to shop for all our automotive needs.

Service advisors were very friendly, easy going, and - outdoors27

Service advisors were very friendly, easy going, and informative. While going over my MPI my Service Advisor was very thorough and told me in order of importance what work needed done immediately and what could wait until my next visit. My vehicle was done and ready to go sooner than I expected! Would defiantly recommend!!

In good hands - pfin3

Was on vacation and had a problem with towing lights on our Tundra. Kevin took his time with us to go over everything and ensure it was in working order before we were on our way.

Excellent customer service today by Service Advisor Shana - Gregory Stewart

Excellent customer service today by Service Advisor Shana Shimek and auto service specialists, I highly recommend Great Lakes Honda !

Amazing experience at this dealership. - Hillaryplus1

Amazing experience at this dealership. Large inventory and the vehicles are clean! They worked out a great deal for us!!

I love working with Honda East service. - Brandon

The service advisors are reachable, helpful, and caring. While they make recommendations, I appreciate the lack of high pressure sales tactics. Would highly recommend them to service your Honda.

I have taken my Superformance Cobra to MMG for service - sevans

I have taken my Superformance Cobra to MMG for service for the last 4 years. I have always had a great experience. There Cobra guy is the best I trust them with my car!

Another positive service experience for our 2018 HRV. - Honda CPO

Another positive service experience for our 2018 HRV. Jen , our service writer was great to work with. Work was completed in a timely manner and waiting area is clean and comfortable. Complimentary car wash is a nice touch

My experience at Jay Honda was EXCELLENT! The staff was... - daronowens4

My experience at Jay Honda was EXCELLENT! The staff was polite, helpful, patient and professional. I'm GLAD I CHOOSE Jay Honda! I will definitely refer family and friends to JAY HONDA. Thank you for making this a great experience for me!!

We drove down from Toledo to go to a concert. - Cindy

We drove down from Toledo to go to a concert. We were meeting friends for lunch, so we planned to get off at the exit where this dealership is located. When I signaled to exit, the check engine light came on, and the shift indicator "D" started flashing. We pulled right into Joe Morgan Honda. Laura met us when we walked in at 11:00 (service closes at noon on Saturdays), and we explained our plight. Long story short, there was someone there to diagnose it, they happened to have the part, and it was ready for us after we had lunch with our friends. Everyone was so nice, and it was such a relief not to have to deal with a broken down vehicle 2 1/2 hours from home. HUGELY recommend them!!!

rattle in new 2018 Honda Touring fixed the right way - J. R.

I want to say thanks to Jim and Matt in the Honda service department for all of the effort that you went to to help find the rattle in my new car. They were persistent on this chore with finding the solution and not just saying tough luck. My new car was in the shop for a couple of days and they lent me a car while the problem was worked on. I believe they and the mechanic went all out to make sure I was satisfied and if I owned Matt Castrucci I would give them a bonus for the efforts that they went to to make sure my car was fixed and fixed properly. I have purchased 8 Honda's over the years from them and this is the reason why. THEY CARE ABOUT YOU AND YOUR CAR !! Thanks again for your help. J. R.

Excellent - CWadle

Nick was helpful in every way, attentive to what I needed and took care of everything in excellent timing, customer service and very personable as well!

Terrible! Absolutely awful. - InsignificantNothing

They advertise expert Honda service technicians. They advertise they offer loaner vehicles. So I make an appointment on their website on the 9th. I pick the soonest available slot they have. It's on the 16th. I check the box that says I need a loaner. They RSVP on the 10th asking more about my car's issue. (It's 1 busted TPMS Sensor, and 1 busted coil spring) so I reply, and I show up on the 16th expecting to drop my car off and leave with a loaner and go back to work. Dwayne is working the service desk and he looks up my appointment and says they can fix it, and when I ask about a loaner he says, " Ah.. If I had one I'd give it to you, but you've got to make an appointment like a week in advance to get a loaner." Having taken a little time off work to get this done and since I'm already there, I seethe a bit and start looking through my contacts to see who I can ask for a favor and pick me up. I'm waiting there for an hour like a fool waiting for my ride to show up on a moment's notice and Dwayne comes out and tells me, "We need to order a part and it's going to be here in the morning." I tell him I need the car by noon tomorrow as I have a dentist appointment. He assures me that they can have it done before then and he'll call me at 9:30am. My ride shows up and I leave the car there. The next day at 10:30 I haven't heard a thing, so I call. Josh says, "I don't know anything about that, hang on, I'll check." I sit on hold for a couple minutes listening to their recording about how they offer loaner vehicles and Josh comes back and says, "Yeah he's got it on the lift, he's thinking like 1:30 - 2:00" I explain to him what Dwayne and I had agreed upon, and that, I'm calling you after you've missed a deadline instead of you calling me. "He says let me see if I can bump that up" He comes back after a minute of holding and says, "Yeah, my tech is going to forego is lunch so he can have that for you by noon." Knowing that this is just the latest lie in a long line of them, I cancel my dentist appointment and wait for the call. 1:30 and still nothing. So I call, and ask what the deal is with my car. He says his tech is having some trouble pairing the new sensor to the computer because their service gadget is old." 2:30 comes and I get the call. I go and pick it up. When I get in, the seat is way to the rear, the mirrors are all messed around with, it smells like they left the window open through the carwash, and the side airbag light is on in the gauge cluster. Which is indicative of a wet seat. (Some time passed and the light went out.) The bill comes to $412, two days with no car, a bunch of favors a person with no car would ask of their friends. and 3 hours of lost wages missing work.

The service department is top notch, and getting an - Bigpaws

The service department is top notch, and getting an appointment is quick and easy. Shaun is very knowledgeable and easy to work with. We have always been very satisfied with the quality of work done by the service department. We also bought our 2022 Civic Sport hatchback touring at Ohio Valley Honda, working with Josh. Was a very easy buying experience with no pressure to add expensive add-on's or to purchase an extended warranty. Jim

Being from out of state, I took my 2021 Honda Civic to - Annie007

Being from out of state, I took my 2021 Honda Civic to this dealership due to a brake system recall. From my first phone call through to the very end it was fantastic. They are very thorough and professional but also welcoming.

Tony Schmitz is the best. - vanhove.randall

Tony Schmitz is the best. He explained every thing and was very clear. Will be using them for all my dealer work. Thanks guys/gals

Thanks to express service advisor Jason Josephites my oil - Jack

Thanks to express service advisor Jason Josephites my oil WASN'T overfilled for the first time in many oil changes at Serra. The first advisor actually tried to convince me that it's not a problem to overfill it! I said I don't want it overfilled, as I know this is not a good thing. Thankfully I was passed off to Jason who actually recognized the problems with overfill, and then took the initiative to only add 3.5 qts instead of the recommended 3.7 (to account for residual oil in the head that takes time to drain off) and after I let the car sit for a day and checking it cold, it was right on the money! First time EVER!!! Great job Jason, a very resourceful solution that should be implemented across all your express service departments! This would be better for your customers' cars and save around 5% in oil costs. Thanks Jason!

I am writing this review to let others who may want to... - Fit4me

I am writing this review to let others who may want to know where to go to purchase or lease a new car or to bring their car to for service, this is Rick Case Honda of Euclid, Ohio. I have been a customer of Rick Case Honda since 01/2011 and I continue coming back to them for service ever since I leased my 2010 Honda Fit Sport through an excellent sales representative at that time, Jeff Edge. Jeff was not a typical rep, did not give the "pushy" buy-buy from us spiel that I have dealt with from other dealerships, he allowed you to feel comfortable asking any questions and then in turning him giving honest answers through what you could tell was from his knowledge of the cars he was responsible for selling and knowing, as well as his knowledge of all the offers he could make available to you by being a customer of their dealership. When the time came to renew my lease, I was already in love with my Honda Fit Sport and was close to parting with it for a newer one, but I wanted to explore all the options of purchasing or leasing a new Honda Fit Sport or just buying out my current one. Jeff Edge now a manager there was more than willing to work with me and set me up with one of his sales staff that also made me feel comfortable working with, as Jeff remembered me and how I did not like the sales pitch speeches that others give you from other dealerships where you literally feel like a hostage there rather than a customer. I ended up staying with my Honda Fit Sport, I changed from a lease to a purchase, as I was able to keep my same payments and not put any additional money down to do so. The Financial representative that I worked with too was very knowledgeable and able to answer all my questions even about the extra insurance coverage you could purchase when you changed your lease into a buy, which I did end up purchasing as well. Throughout my time as being a customer of their dealership, I have brought my car there to be serviced numerous times for oil changes, tire problem due to a nail, etc.; however, during the last few visits I have had the pleasure to work with a service representative, Deanetta Whitlow, she is an individual that goes the extra mile to take care of you, to ensure that all your maintenance questions are answered and service needs met and is on top of them as well to make sure you get out of there in a timely fashion with the satisfaction and confidence that your vehicle was well taken care of. She is an exemplary service representative with her knowledge of the cars, what they need, providing you options in servicing them, making you feel at ease in having them serviced by them and treating you like a friend, even should I say family, not just a customer of their dealership. With my latest service visit there to have a bulb replaced, I felt that I had to express someway my thanks and appreciation of her exemplary customer service and my overall satisfaction in dealing with Rick Case Honda of Euclid, so this is what I am doing by freely posting this review hoping others will benefit from it and hopefully find a new "home" at this dealership with their car needs. If I knew the name of whom I believe was their Parts Manager who was leaving for the night, as I pulled in my car right before closing but he jumped right in to help a customer and not oversell them in buying two bulbs instead of just the one that had burnt out, as I had asked if I should go ahead and purchase a bulb for the headlight that was not yet burnt out, I would list his name here too and also the name of their cashier, who has always been friendly and helpful in answering questions about their dealership as well, I would post her name here too, as she too has made my experience of being a customer of theirs feel more like being a friend, not just a customer. This being said, I guess the best thing I am trying to say is when you walk into their dealership be prepared for a better experience, a refreshing one after having dealt with too many dealerships where the staff treat you more like a dollar sign than an individual.

I had an appointment yesterday, 8/2/2021, to have door... - jdwaterfield

I had an appointment yesterday, 8/2/2021, to have door sill protectors put on my new HR-V. They had to order the parts and they arrived quickly. They then called to set up the appointment and at that time no installation price was discussed. I had previously shopped for the parts at the Honda eStore and the website gave an installed price. I made the assumption they would be in the neighborhood price wise. Upon arriving for my appointment I asked the service rep if he could tell me what it was going to cost for installation. He looked at his screen a shrugged that there was no quote given and he really wasn't sure. I then showed him the price that the eStore had given and he began to inform me that they don't honor prices from third party websites. I and the Honda employee standing next to him explained that the Honda eStore was indeed a genuine Honda entity and the price quote was legit. He then took my paper and huffed off to "talk to someone about it". He returned to say they would honor the price. After the car returned from getting serviced I looked at the sill protectors and found that they weren't adhering to the sills properly. They were coming up where they bend down over the outer edge of the sill and when push back in place they popped right back up. When I asked about it is when it got insulting. The first rep tried to tell me that when the car heated up, after I left with it, that the film would soften and mold itself to the sill. ( I didn't think to ask what would happen if it were January and not August.) I told him I disagreed and that I was not happy with them not adhering properly. He contended that it was normal for them to not stick right away the same as when you install window tint. Having lived in Phoenix for awhile and having a few cars tinted I questioned that. That's when the first rep went and got someone else to talk to me. This guy was a treat. More excuses and the whole "you don't understand" condescending attitude. Even went so far as to say they were “just stickers” and implied I my expectations might be a little high. (Shouldn't "stickers" actually stick?) After a few back and forth moments he did agree to remove them, quite hastily and with great disregard for my vehicle, and sent me on my way. Perhaps if I wouldn’t have questioned the installation cost and blindly let them overcharge me I could have avoided this treatment. They may, in my opinion, actually have taken the time to install them correctly instead of doing a quick and shoddy job of it just because they weren’t going to make enough money. I won’t return and I certainly wouldn’t recommend them.