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Great costumer service. Real helpful in findind the right... - jav216
Great costumer service. Real helpful in findind the right car at the right price. Made sure we left the lot with all questions answered about the vehicle and ect.
Great job! - buckeyegrl87
Bryan Goins Jr was an amazing person to buy a car from!!! He made the entire process easy and fun. He made sure i knew what we were doing at every step of the process! I will definitely tell everyone to go see him!!!
Top Reviewed Service Specialists At This Dealership
Import Service Drive Manager
Import Service Manager
Took my car in for body repair..Marty Almester and Autumm... - Jogirl7!!!
Took my car in for body repair..Marty Almester and Autumm Bailey were great to work with.. Class act and my car is beautiful !! Happy customer
I have bought many cars and at Hyundai of Bedford it has... - Linda
I have bought many cars and at Hyundai of Bedford it has been the easiest experience. From the sales people to management to the young man that showed me all the bells and whistles of my new vehicle, everyone was friendly, professional and truly made the process easy! What a great team to work with!
I recently leased my 10th car with Mentor Mitsubishi.... - Margaret
I recently leased my 10th car with Mentor Mitsubishi. That in itself speaks volumes about how happy I am with your business. Dave Clark was incredible and we can’t say enough good things about him. I had no intention of coming home with a new car this week. Dave was so wonderful. He showed me the 2020 outlander sport ( I had two previously) and made me a great offer. I couldn’t be happier with his wonderful service as well as everyone else we e dealt with. I’ve already sent a friend in today to see him about getting her a new car. We will be customers for life. Heartfelt gratitude to Dave.
Great Service - Donna
I own a 2008 Mitsubishi Eclipse and keep it in top shape by having all my service work done at Spitzer Mitsubishi. The Service Manager Tom Wolfe is always professional and I know that my car is in good hands. Highly recommend this location.
I never thought I’d get an 2019 outlander with 16 miles... - Cailey
I never thought I’d get an 2019 outlander with 16 miles on it! Sam and Jorge worked magic with in couple days! Thank you both so much! I love it!
Worst Service/Customer Service - MC961
To keep a long story short, I've been coming to this dealership for the past 3 years. I recently switched vehicles with them and leased a brand new car. After having that vehicle for not even a year and having only 6000 miles on my car all four brakes would make a horrible squeal. We investigated the brakes and noticed chunks were taken out of the brake pads, so there must've been a manufacturer defect. I took my car into Mitsubishi North for this problem, after 4 hours of sitting in the waiting room Mitsubishi Service told me that loud squeal noise was normal, but they took two videos of it and would have to submit those to the District Manager Matt O'Malley to get any approval but in the mean time they couldn't fix my problem and gave me a "Mitsubishi Claims" number to call and file a claim since my problem wouldn't be fixed by them. After calling the claims number the District Manager Matt O'Malley contacted me about my issue and in the end said he isn't going to fix my problem. I asked if he even got those two videos I was waiting for four hours on and he said no. After a week of hassling Mitsubishi and Matt O'Malley to fix my car they all finally agreed on having me drop it off and to take a look at it with the District Manager there. In the end, Matt O'Malley approved only to replace the front brake pads, when it was all four squealing. Now once again I'm having to go through this long drawn out process to get my rear brake pads replaced, because it couldn't be done right the first time and they don't want to pay for it, like they should. Needless to say I will be returning my lease in the end and never coming back to Mitsubishi since that's how they want to run a business. Ive never had such horrible customer service.
Advance payment for parts - Jim
For a new battery, advance payment made in person (no credit card accepted over the phone) was required before they would even order the part!
Regular customer since 2009.
This dealership has slipped!
Going to Walkers from now on.
Incompetent - nono
I have attempted to make an appointment at Ron Marhoffer twice now, both times with no response and no confirmation. I would have liked to take my car to a specific dealer for it's make, but their inability to get back to their clients has now led me to avoid this place.