1,902 Ohio SRT Service Centers

Dealer is dishonest just to make a buck later. - Stephen.wascak

Dealer is dishonest just to make a buck later. While shopping for a GV80 was told they don't markup their vehicles, the next day my sister went to purchase a palisade and was told they would need a $4000 markup. I bought a GV80 and G90 elsewhere and this dealer cancelled my first service appointment with them without notice because I didn't "Need the service at only 6000 miles" but they never called me to ask if that was okay to cancel and not come get me with my loaner. Furthermore, I was told an oil change on my G90 would be 54.95, but after dropping it off was told the same srrvice would be 94.95. Upon picking the vehicle up that evening, the car was shaking and i was told that it was out of alignment and also needed new tires (the vehicle was not shaking that morning). I called the dealer the next day and multiple days after for a price on 4x Michelins and they just had their phones going straight to voicemail. I called the concierge and they said they would call the dealer on my behalf. They did so 20x over the next week and called me and told me they were unable to reach them. I had a local reputable tire shop replace the tires perform and alignment and the shaking continued. The shop rebalanced the wheels and realigned wheels and the vehicle stopped shaking for a few days but then returned. They replaced the michelins with brand new tires and the same shaking continued. The shop then had me go to their other shop which verified the alignment and balance was correct. I called the concierge and was told since neither of us could reach Marjofer to just drive the car to the dealer, walk in, and schedule an appointment that way. I did so and spoke to Julius who apologized about all the issues and said he wanted to take care of me so to just drop the car off that Tuesday morning and he'd fit me in instead of waiting 4 weeks for an appointment. I dropped the car off and Tuesday afternoon received a call that the car was fixed and the tires were just not balanced. I'm glad I argued as the service manager then drove the vehicle and verified it still was shaking over 70mph and they changed their story that the Michelins aren't good tires for low profile heavy cars like a Genesis because they develop flat spots. I looked at my GV80 and it has low profile michelins from the factory. I argued that flat spots usually get better with driving 10-20 miles and that in my case the vibration gets worse with more driving. They said their official diagnosis was the tires get flat spots even though it does not match the symptoms of flat spots. I told them I'd just come get the car if that was their final answer. I go to pick up the vehicle and was told I had to pay $150 for the road force balancing that Julius said he would not charge. When I questioned him, he said you can't just bring your car to a shop and have it looked at for free, and because it was another shops michelin tires, I had to pay or they wouldn't release the car. I am without words. My $75,000 car is still shaking and the dealers official diagnosis they have agreed is completely incorrect for the symptoms.

Kendall my sales guy proves to be a valuable assets to... - Rpelky65

Kendall my sales guy proves to be a valuable assets to A/P Genesis. He ensures the service department handles my car with excellent care. The service department performed outstanding today.

Everyone at Georgesville Nissan is wonderful and so nice! - Mackama

Everyone at Georgesville Nissan is wonderful and so nice! I'm so glad I bought my car there. They are always friendly and helpful and make my experience great when I take my car in for an oil change. Eddie is awesome and everyone who works in the service department is awesome! The salespeople are great too! If you are looking to buy a car, GO TO GEORGESVILLE NISSAN ON AUTOMALL DRIVE! -- Thank you everyone!!!

First let me say it's a Shame on a 2014 Cadillac xts... - Kevin Goins

First let me say it's a Shame on a 2014 Cadillac xts platinum $ 17,000 plus with 71,120 & 8,000 miles later it needs a transmission who would have figured a car that Clean would die that soon I'm done. I didn't purchase a warranty but it's cool ,I just want to know if I can buy a remanufactured transmission from you at your cost & I will keep it moving thanks Steve, from Kevin Goins

On my way to Dayton and noticed I had a piece of wire in... - DEI815

On my way to Dayton and noticed I had a piece of wire in my tire. Went back home and called Germain Ford Service Dept. Talked to Stevie Eagle and he told me to come right away. Stevie and his service tech both agreed that a patch would take fix it. I was done in no time. I wouldn't take my escape any where else. Thanks Stevie!

Once again outstanding service from Alex on our recent - RH

Once again outstanding service from Alex on our recent visit. He is always honest and upfront about what work is needed and what can wait…always appreciated. Gives excellent rundown on how service went and makes sure to advise on issues we requested to be checked. Germain Honda is our go to shop for all our automotive needs.

I had an exceptional experience with Germain Honda, - KAlwine

I had an exceptional experience with Germain Honda, thanks to Bobby’s outstanding customer service. When I encountered transmission issues 200 miles away, Bobby went above and beyond by promptly finding me a nearby dealership. Even after my transmission was replaced and I faced further issues upon returning home to Wooster, Bobby remained by my side every step of the way. Her polite and helpful attitude made a stressful situation much easier. I highly recommend Germain Honda and commend Bobby for her excellent support.

First time going to Dublin location for service. - Cstone3636

First time going to Dublin location for service. Jeff and the service crew did a great job getting my vehicle serviced along with getting the new amp for the TX ordered. This will be my new service location for both my vehicles despite the 1:30 hour drive. Thanks again.

Thank you for great service. - Tabithasmalleymcdermott

Thank you for great service. Very satisfied. Very fast service for the service I received

In good hands - pfin3

Was on vacation and had a problem with towing lights on our Tundra. Kevin took his time with us to go over everything and ensure it was in working order before we were on our way.