If I could give zero stars-Extremely disappointing and - keikowright
If I could give zero stars-Extremely disappointing and frustrating experience with Bob Moore Audi.
I purchased a used Audi SQ5 after it was represented as having no accident history on Cargurus and the Bob Moore’s Audi dealership’s website under Notes. I later discovered the vehicle had a prior accident from an updated Carfax report that I received after the purchase. Even more concerning, the dealership knew of the prior accident and did not disclose the information when I asked about the vehicle.
Rather than simply rescinding the sale after the undisclosed accident history came to light, I was told I had to purchase another vehicle from the dealership to resolve the issue.
They have relisted the same vehicle on its website and CarGurus as having 0 accidents despite knowing of the accident history.
The salesperson also incorrectly represented that the vehicle was equipped with run-flat tires when it actually had conventional tires.
To make matters worse, the finance department failed to timely submit the required pre-registration paperwork to Service Oklahoma. I had to contact the dealership eight days after the sale before the documents were finally submitted so I could receive my temporary registration and license plate.
This has been the worst car-buying experience I’ve ever had. Due diligence when purchasing a vehicle or better yet buy from a different dealership.
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