Rick French.......Excellent Eskridge Service Adviser!!! - Lynn R
My experience with Eskridge Service over the last 12 years has been nothing but exceptional! I attribute my good experience with Service Adviser Rick French. Rick has always been courteous and professional. I have the utmost trust in Rick! I have never had a long wait when getting in for service. Making an appointment is the best way of getting your vehicle in for maintenance. It provides service with a preview of possible needs and the ability to provide a loaner car should the time required for maintenance….or your personal needs…..dictate. The service department is well orchestrated and the maintenance area will remind you of a hospital operating room…..clean and uncluttered. KUDOs to Rick and the Eskridge Maintenance Dept!!
Oil Change RIP - OFF - erenny
I took my RX 350 in for a regular oil change after waiting over 2 and ½ hours they come and tell me that there is a problem that the threads have come out when they try and put the drain plug back in. They tell me this happens quite frequently, so they are going to put in a oversize bolt (Which is going to cost me $115.00 and I said You Got to be Kidding). Almost a hour later the tell me there going to put me in a loner, and they send me on my way. So the next day they call me late in the afternoon and tell me that the oversized bolt didn’t work and that they would have to put in a NEW Oil Pan $ 883.00 I said you’re crazy I come in for a simple oil change and tire rotation. I said that I would have to make some phone calls. Lexus of Tulsa called me a little while later and said that they would eat the labor if I would pay for the part. Which was $318.18 once again I told them that this was a terrible thing to do to customers. So I didn’t have much choice I couldn’t take it anywhere else couldn’t drive it so I told them to go ahead and fix it I had no choice. Once again it was late in the afternoon they didn’t get finished they called me the next morning at 8:36 and said it was ready. What a rip off this oil change cost $300.18
I have contacted the regional office and nothing there they called back but offered no help. this should have been taken care of by Lexus.