18 RX 350 - uncle willie

OK folks lets cut to the chase. 99% of the time I will not bother with doing the info gathering for a business, however I will take the time for this particular request. As of the present I believe I have purchased about 8 vehicles from Lexus via this dealership. Up until this car all my prior purchases were with one sales person who over the years I developed a good relationship with. In about 2014 he retired so I asked him for a name of someone he would recommend and without pausing he said “contact Shannon Brown!” In 2016 I contacted Shannon, told him what I had and what I MIGHT be looking for. I went over a few days later, saw the new models, etc. and said I might wait awhile before “jumping in the pool!”. He said no problem, I had his number and I knew where he worked! GREAT! I do not like pushy sales people!?? Skip forward to 2018. One call: “Shannon this is what I’m looking for”. 2 or 3 days later- “ I found your car, color, interior, accessories, etc. it will be in around end of month or first of next month.” No wrestle, no hassle. Came in, they were fair with my trade in and now driving new ride. Shannon got it right front to back. Smooth as creamy peanut butter! Good boy, good product, good dealership! When I’m ready for next car Shannon is my man! (He even sold a friend of mine his new Lexus before he sold me mine. I had that much confidence in his ability.)

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Oil Change RIP - OFF - erenny

I took my RX 350 in for a regular oil change after waiting over 2 and ½ hours they come and tell me that there is a problem that the threads have come out when they try and put the drain plug back in. They tell me this happens quite frequently, so they are going to put in a oversize bolt (Which is going to cost me $115.00 and I said You Got to be Kidding). Almost a hour later the tell me there going to put me in a loner, and they send me on my way. So the next day they call me late in the afternoon and tell me that the oversized bolt didn’t work and that they would have to put in a NEW Oil Pan $ 883.00 I said you’re crazy I come in for a simple oil change and tire rotation. I said that I would have to make some phone calls. Lexus of Tulsa called me a little while later and said that they would eat the labor if I would pay for the part. Which was $318.18 once again I told them that this was a terrible thing to do to customers. So I didn’t have much choice I couldn’t take it anywhere else couldn’t drive it so I told them to go ahead and fix it I had no choice. Once again it was late in the afternoon they didn’t get finished they called me the next morning at 8:36 and said it was ready. What a rip off this oil change cost $300.18 I have contacted the regional office and nothing there they called back but offered no help. this should have been taken care of by Lexus.

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