Great service - Joe
Great service. Kept me updated and very friendly. Offered a loaner vehicle when they knew the repair work was going to take longer than originally anticipated.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Loved the customer service! - Christy and John
We needed a new car that was flat- tow-able behind our RV, plus my current vehicle was reaching a point we felt like we better replace it. We had very strict guidelines of exactly what we were looking for - 3 row seating, captains chairs in the middle row, flat tow-able, sun roof, etc. We looked at a lot of vehicles, and also did a lot of research. Went to Larsen motors this past Saturday to look at a new but last years model 2017 Buick Enclave we'd seen on their website, because our research told it was flat-tow-able, plus it checked all the other boxes I was looking for. Took a look at the 2017 - wasn't in love but then saw the '18's. Fell in love with a beautiful '18 Enclave and purchased it. Our salesperson - Nestor Nungaray, was so genuinely nice and helpful and there wasn't any pushy-ness or manipulation whatsoever like we had experienced at other dealerships in the Portland metro area. When we got into the finance professionals office (his name was Conner) we once again were so impressed with how down to earth and just flat out nice he was. We bought our beautiful shiny new car and went home. Late that nite reading the owners manual we realized that we should've looked up the ability or non - ability to flat tow an all newly redesigned 2018 Buick Enclave! It wasn't flat -tow-able. This was our mistake, not the dealers, we didn't ask them if it was flat - tow-able, we just thought we "knew" it was. But in fact we had never looked to see if the '18's were flat tow-able, we had only checked the list for the previous year. So, we realized we needed to return the car. We texted Nestor and told him. He said just come in Monday am (they were closed on Sunday) and they'd work it out. We went in Monday am , once again talked to Nestor and then to Conner, they were both just super nice, professional , and willing to work with us to our satisfaction. They seemed genuinely happy to see us. But at the last minute, after we asked Nestor to show us some different cars- we just couldn't bring ourselves to return the car - we liked it way too much, and we also realized, who wants to drag their brand new shiny car around behind an RV, we will just look for an older model car for that use. Nestor was a fantastic help to us in learning our new Enclave, sat with us and went through every single menu item on the nav screen and helped us set the car up exactly the way we wanted it, even helped download the GM app to me phone, set up with wifi with On Star , etc. We now have Nestor looking for another car for us, an older model that we can flat tow behind our RV without the worry we'd have towing a shiny new luxury SUV behind it!
Used Car Sales Manager
GM World Class Tech
Great customer service from all - HansonA19
We worked with Mario and Blake to get a great deal on the car that I wanted. They were transparent and fun to work with. I will come back.
Best dealership ever! - Summer Tuenge
I have purchased two cars from Roe Motors and have never been more pleased with my experience at a dealership! They are amazing and go above and beyond! Especially for their return customers!
My husband and I have had the pleasure of being helped by Trish Thoman, she sold us our first car we purchased from them. It was a 2011 Toyota Camerey which was in perfect condition. We had it for 2 years, it was a great family car and we never ever had a problem with it! Grant Bryan sold us our second car. It's a 2014 Lincoln MKZ. It is also in absolute perfect condition and has every feature I could ever imagine, seriously it's loaded! They always call you to make sure everything is going well after your purchase, and send you a wonderful gift box full of goodies. Every year we get cards from Trish! And they always remind you when it's time to service your car! We also had the pleasure of working with Lori Bouquet (absolutely adore her!), Kim McDonald, and Zack Morris all who work in sales. We absolutely love every single person we have met there! That is saying something when it comes to car sales! They are never pushy and really just want you to be happy and feel completely comfortable with your purchase! They made customers for life with us! I love love love my new Lincoln! Thank you so much Roe Motors! You are all absolutely wonderful!
Service visit - Blue Frost SRX
I was promptly met for service appointment and car was serviced and returned when promised. The only improvement would be in the coffee area--there is no heat sleeves to put around extremely hot coffee cups. Since I nearly burned my hand on a prior year visit, I asked someone if they had any heat shields to place around paper cup and they could not find any either--so I used a second cup over the bottom of the cup with coffee. That worked! I remember last year nearly dropping the cup with the scalding coffee in the cup. Some employee nearby said I should have used one of the heat sleeves--none were by the coffee machine and I did not feel it was my place to go digging around the cupboards there! However they did find them in some drawer. This current time I was prepared and asked the employee where the heat sleeves were and they looked and could not find any either--very dangerous with the extremely hot coffee!! However this time I improvised and prevented another possible burn! Other than that suggestion for a customer safety concern in the waiting area. I was very pleased with the service I received! Kenny Bower--Service Consultant-- was very professional and went over Service Report with me. I will bring my car back for future service. Thank you!
Impressive - CHumphries
I am amazed at the outstanding car buying experience I had at Airport Chevy. It was honesty everything you would want when buying a car, from the large selection of vehicles, to the pleasantly helpful employees, to the really good deal I received. I will absolutely recommend Airport Chevy to my family and friends. Needless to say, I am impressed.