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Great service! I was treated like I really matter. - Karen1
I'm so impressed with how well I was treated at Canby Ford. I had known nothing about them before I pulled in for a test drive, but within minutes I was made to feel at home. My salesperson, Neil, was very kind, informative, and patient with me. I had a lot of questions to make sure I was making the perfect choice for my family and me. He was incredibly respectful to me and my needs and wants. He knew the correct answers to all of my questions. While making my purchase, he made sure I got the price I wanted to pay and threw in a couple little extras that he knew my family wanted. They treated me as if my happiness really mattered to them. I will definitely return. And I'll ask for Neil.
Great experiences - Bendite
I have lost the dread associated with a visit to a car dealership since we moved to Bend 5 years ago. I've heard the ads for 'your local, friendly Ford dealership' but this is the first time the jingle actually rings true.
From the buying experience thru service calls to bodyshop repairs, my experience has been stellar. Courteous personnel, genuinely interested in my satisfaction, reliable estimates - both costs and timeframes- and quality work.
Bought used tuck - brybo
It was pleasant. Took some time to get the offer we wanted.Also had some work done on the purchase took some time for that. Return phone calls also took some time.
Service - Taff1belle
I got regular maintenance on Mazda.
Oil change, fluids checked etc.
I was done there in less than the one hour time quoted.
I got a call after a half hour that it was done.
Poor Service - DickH
I had a service job done with this dealer, fluids topped off, the oil, and filters changed, 12 days later the radiator hose blew off because a ring clamp was moved from the top of the water pump. I was pulling a 5th wheel camper up hill on Hwy. 199, 13 miles south of Grants Pass when this occurred. The truck was towed to Mocks Ford where the diesel mechanic took one look at it and told me someone moved this clamp. The mechanic at Tower Ford in Coos Bay was the last person to work on this engine before this happened. It cost me over $1500 and the management at Tower Ford denied any responsibility for this accident. We were out of towners passing through and we were taken advantage of.