Above and Beyond - Swift River Coach
I contacted Luke Wilson about an RV. Fretz RV is in PA and I live in NC. Luke was proactive and thorough in his communications. I had expressed one concern in an offhand sort of way, and Luke jumped on it to ensure that I was 100% satisfied. Because of a last-minute medical issue I had, Luke had to do some extra things to accommodate me, all initiated by him without my requesting it. Luke has integrity, strong listening skills, and over-delivers on his promises. His experience is evident and he clearly knows how to shepherd a transaction that's a little outside of the norm. I recommend Luke Wilson unequivocally.
Very Satisfying Experience!! - BobF
We researched travel trailers for over a year before making a decision to purchase our Venture Sonic Stoltzfus RV & Marine, West Chester, Pa..was the most friendly, helpful, professional organization that we met.out of the many we visited. They put our needs first and foremost. They patiently answered every question we had. Everyone on the property was very helpful. Kristen,who was our salesperson, was VERY helpful in helping us make our decision, she is the greatest and can't say enough about her. Art,walked us through all of the paperwork addressing all of our concerns. They scheduled our walk-thru and delivery at our convenience. Our walk-thru with Darryl was fantastic. His patience with us was well appreciated as we wanted to know everything. Even though we have owned a travel trailer in the past, he explained everything about the Sonic. He made sure that everything was clean and worked the way it was supposed to work, And offered some great advice and useful tips.The service department did an outstanding job transferring and setting up our weight distribution hitch. "Everyone" at Stolzfus RV &Marine went out of their way to make us feel welcome and part of the family. My thanks to Kristen, Art, Darryl, Wes and all the staff at Stoltzfus. It is a pleasure doing business with you. We would highly recommend Stoltzfus RV & Marine for your next purchase. They carry some high quality RV's with very fair pricing.
Lack of... - charlene.waters
This place is a joke. We were Dave promised a call back ASAP.interested in a coach that we located on their website. My father called and was put in contact with a salesman named Dave. For several days (more than a week) my father tried to get in contact with him. Left a ton of voicemails that were rarely responded to. Finally Dave and my father connected and were in the process of trying to Work out a deal. Not once did Dave ask for a deposit on the coach. Yesterday afternoon Dave and my father talked and Dave was "Supposed" to be speaking to the seller (the coach was on consignment) as well as speak to his manager to finish the deal. Dave promised a call back ASAP. Meanwhile my father got on the website to show me the coach and it was gone! I tried to any Dave and of course got his voicemail (imagine that!). I called back andasked to speak with someone else. I got Jason who was as arrogant as they come, who told me the coach was sold At 11:30 that morning! So in essence, the Coach was sold right out from under us! The dude had the nerve to ask why we didn't put a deposit down? The answer is simple! We weren't asked to put a deposit down. That is the job of the salesman! So then I asked to speak to a manager. Imagine my surprise that one wasn't available. Jason didn't offer a call back from a manager, but of course promised a call back from Dave. WE DON'T WANT TO TALK TO DAVE! His lack of communication IS what caused this Coach to be Sold out from under us. Of Course you Can imagine that we still Have NOT received a call from any manager.
Oh and don't use their "live chat" feature. you aren't chatting with a live person like they advertise. It is a computer generated response. The service (or lack thereof) is terrible and obviously they do not care about finishing a deal with Someone. Very Disappointed. I would advise to steer clear of this place!