135 Pennsylvania GMC Service Centers

Service - PAPA Customer

Excellent customer service. Everything was great from scheduling the appointment to the actual service appointment itself. I will definitely be back for future service appointments.

Had a question on my gmc called and talked to Kim hall in... - Morrislink20

Had a question on my gmc called and talked to Kim hall in service she answered all of my questions

Kevin Dowd in the Conicelli Toyota Service Center in - Lynn Morozin

Kevin Dowd in the Conicelli Toyota Service Center in Conshohocken, PA is the most professional, courteous person I have dealt with in a long time. It was such a pleasure to work with Kevin to get my car fixed. Will definitely go back there for service on my car. Thank you Kevin!

I am giving this rating because I was overcharged for... - mick564

I am giving this rating because I was overcharged for service. I have been a mechanic in the aviation and aerospace industries for 25 years, I can turn a wrench. I work 6 and 7 days a week and have little time for truck repairs. I took my truck to Crivelli Ford, where I bought it, for service. It was running rough, I figured it was a cylinder miss-firing. It was. $202.95 later I had one new ignition coil for one cylinder. There was a $92.58 charge for parts and the rest was labor. 6 mos. later I had another cylinder miss-fire. I had bought a diagnostic tool in the mean time and fixed this problem myself. The coil cost $45 and the total time to replace the coil was less than 35 minutes, including travel time to get the part from a local Ford dealer. Diagnosis and replacement time was less than 10 minutes. I called the service manager, he said the high bill was due to using a system analyzer and a Motorcraft part. I told him I used my own analyzer and bought the coil from a Ford dealer. He had no response.

Take care of you need and easy to work with. Leave the... - jhannahs

Take care of you need and easy to work with. Leave the vehicle and it is ready when they promise. The staff if friendly and helpful

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

Excellence in service department, that’s who it’s done! - Harkinscleaning

Called Gmc service Dept & spoke to Pat Duffy about problem I was having, told me to bring in immediately dropped my suburban off & within less than an 1/2 hr. was on my way with a brand new loaner. He & Dave Malinowski took excellent care of me . That’s what customer service is all about !! I should know I myself am in the service industry. Thank you Faulkner for having people like that represent your company! Sincerely Bill H

power steering gear - China Scott

Thank you Daniel H Troutman! I had a problem with my Buick lacrosse after only 1500 miles..my car was over the 4 year warranty however you made sure I didn't have to pay that expensive bill..was definitely a defect..so glad to know there are still caring people like you in the world we live in today..because of you I will buy another Buick..your Awsome! give this man a raise.. can't thank you enough!!

John is service director for a reason! Kudos! - Fred K

Service is excellent and is the reason why I stay with this dealership! First time repairs with details taken care of by the service manager.

Every thing was perfect, except that someone took my - If,ene

Every thing was perfect, except that someone took my handicapped parking placard either an employee or one of the tradesmen who were working on the building.

Definitely not a 5 star jeep dealership This is... - phillyjen

Definitely not a 5 star jeep dealership This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.

this car cost $8K after only 15K miles - dwjones1981

This car was purchased with only 1K milles and after 14K more miles, the oil plug fell out and the engine seized causing $8K worth of damage. Mind you I had an oil change 5 months previously and it does not take 5 months for a plug to fall out. Furthermore, the dealer refused to contact the warranty company despite my request so I had to contact them and open a case. Even after this, the warranty representatives stated that the dealer informed them that this wasn't covered and that the oil plug issue is not their. the warranty place was not told of the time lapse between services nor did they know that the research my point that the car did not notify me of any issue until the very second that the engine seized causing thousands of dollars of damage to my car without any negligence on my part. The failure of the plug after 5 months of working without a problem and the car's failure to notify me of a catastrophic engine emergency is the fault of the car and it is buick's responsibility to remedy this; but they refuse to do so. My holiday was ruined, gifts returned, and the car dealer still refused to assist me or call me to give me any updates. 14 days without a car and no call to advise the status or when it will be done. And again, the dealer and warranty people refused to help me regardless of the fault of their products. The lack of proper services will prompt me to see legal action and I will report this lack of any communication to the BBB.

To start, the secretary was rude & did not seem to... - Edward63

To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.

A bad experience that the owner made worse - RachelG

Brought the car in for a bad wheel bearing and was told air pressure. (I had explained this was an issue since I bought the car and elsewhere did not find it.) 2 hours wasted and I was annoyed, just asked for the car back to get out of there and get to work. I paid a lot of money to have my car detailed and get it ready for winter. They put my perfectly clean soft top through a car wash in 20 degree weather and then the owner told me to "Calm down its just soap" when I wanted to know what product and the data sheet on it. It is not "just soap" if it takes off the protection I paid for yesterday. Also OSHA requires that these data sheets are kept on file in case of an employee incident. Instead of trying to investigate he made the situation worse. Reported to GM corporate offices and BBB. OSHA also notified but out of their control as I am a customer not an employee.

EXCELLENT CUSTOMER SERVICE - AndreaPij

I had to have my Canyon serviced and between Carmen the Service Manager, Mark the Service Advisor and the Service Foreman Bill S.had done such an excellent job at handling my issue with my Canyon. After numerous times with the check engine light coming on, (yes, they were all scratching their heads) but they worked very hard and many long hours to find the problem & fix it. Mark & Carmen both kept me notified of everything they were doing to make sure my truck was correct & safe. Bill, the Service Foreman had gone out of his way by staying way later to make sure this issue was resolved. These guys definitely need to be recognized for such EXCELLENT CUSTOMER SERVICE! I really appreciated all the hard work and time they put into my truck and truly look forward to seeing them again for any future services needed but hopefully it will just be an inspection and oil change next time! These guys are really GREAT! Again, I am truly satisfied & would definitely recommend them!

Great deal - Ed

We bought a used SUV, a Buick Encore at Jones Buick in Lancaster, PA. Our salesman, Kirk Newcomer was most accommodating, and helped us to a great deal. He promised us an easy process for the purchase and it really was -- short and sweet! He is a very affable gentleman, I would recommend Kirk and Jones Dealerships Inc. to anyone seeking a new or used vehicle