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I was very upset with the way you said goodbye to Karen... - SHEVLING
I was very upset with the way you said goodbye to Karen Macbeth after 34 years of dedicated, professional, personable, efficient and loyal service. Doesn't say much for the two-way responsibility of management's loyalty.
My most recent dealings were with the new service manager and I was very much impressed with his efforts in support of my problem. I wish him well in his new position. He is highly effective and customer oriented. He will do your service center well!
Top Reviewed Service Specialists At This Dealership
I had an oil change and tire rotation on my 2016 GMC... - Mike S
I had an oil change and tire rotation on my 2016 GMC Sierra. Everyone was courteous and the service was done fast and at a fair price.
No problem good service and prompt if it wasn’t for the... - tjpuskaric
No problem good service and prompt if it wasn’t for the service department I would have sold my Cadillac. The reason is, I have been waiting 1 and 1/2 years for my reimbursement on my headlight recall and had nothing but grief in the process and still have nothing. I will not recommend Cadillac to anyone
bought Buick envision in 2019 salesman T.J. Very good... - dale leech
bought Buick envision in 2019 salesman T.J. Very good salesman , very good person. Well satisfied. We purchased Auto Butler as part of the package. We have taken our car two times for this and both times were VERY disappointed with service performed. Car was not cleaned inside first time and we rescheduled. Car was cleaned outside again (NOT GOOD) and again not cleaned inside. * months later we took car again for auto butler and job was very poorly done. Dirt left inside and outside bugs on windshield and grill were not touched. Rooting of tires was supposed to be free and they wanted to charge us. My wife refused and they consented but service agent took pictures of outside and was supposed to get back in touch with us. It has been 3 weeks and NO response from anyone. Auto butler program has not been performed as we were told. We payed for it and have not been given our money worth service.
My 2019 truck has been nothing but a nightmare. Been back... - REASECANNON
My 2019 truck has been nothing but a nightmare. Been back numerous times but one time in particular the last time it was there to fix the tail lights I told him that both tail lights was messed up and just yesterday the left side is acting up again and they never even replace the harness on that side very pissed offnot sure i will ever go back there again really sucks.
Awesome Sales and Service - phibro
I always have a great experience here whether its buying a new car or having a vehicle serviced. They care about the customer not the bottom line and it shows. 100% Recommend Geoff Penske Buick GMC
Good Day - ilauradee
Annual Inspection. No problems found except I needed new wiper blades. Friendly people, clean waiting area, free coffee.Not too long a wait and I was on my way Good experience.
Service manager refused to honor my Buick tire warranty,... - Bkhess
Service manager refused to honor my Buick tire warranty, said it wasn't covered under wear and tear at 18000 miles on my original 2019 tires. Had same problems in Chicago, Buick dealer there said it was covered. Never go to Riverview!!!! They will rip you off!
I was having issues with brakes on my truck & each time I... - captblei2
I was having issues with brakes on my truck & each time I took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they were supposed to go to the floor (sarcasm). I did some research & found out that there was a Service Notice out about the issue I was experiencing. I printed it out, called the Service Manager, he verified it, made an appointment to have the Service Notice implemented on my truck. Low & behold my brakes are now working like they are supposed to from the factory.
One would think this would be one of the first steps a Technician would take (looking for TSBs or Service Notices) especially if the customer had the vehicle back multiple times for the same issue.
There was no charge from GMC for this repair (thank goodness) but I had to troubleshoot the issue & do the Technician's job.
Horrible service. 3 service advisors sitting at their... - JLL38
Horrible service. 3 service advisors sitting at their desks and not one even looked up to great me. I had to ask for help. Wouldnt even look at my car without charging me the $100 diagnostic fee. My car is CPO and was STILL UNDER WARRANTY and they wouldn't touch it unless I was going to pay the $100 fee. They wouldn't even look up the codes to see if it was covered.
I took my 2013 Hyundai Elantra to Cochran Hyundai for... - VOJay
I took my 2013 Hyundai Elantra to Cochran Hyundai for routine express maintenance and I had a great experience. Check-in was efficient and my time waiting for my car's to be completed was less than one hour. In addition, the cost was very reasonable. I highly recommend #1 Cochran Hyundai for routine maintenance and service for Elantra owners!
Almost four hours for an oil change did not deduct the... - DISRESPECTFUL
Almost four hours for an oil change did not deduct the coupon given to them which was valid. No apology for the wait. Try to get the car back and was told 10 minutes. Hour and a half later finally got the car with no apology about anything. Absolutely despicable. Would not recommend to anyone for any reason of any service. But I will be telling everyone I know about how I was treated. Long wait no apology unprofessional and did not honor their own coupons a hot mess. I will never be back. Behave professionally have integrity manners and respect. Ignored multiple times by multiple people when trying to find out what was going on. That's how you treat women. Read the reviews people even a broken clock is right twice a day. This should not be the service given to you and your vehicle read the reviews. No apology needed by any of you for your service department because it's clear this is been going on for years and a regular basis and nothing's done to correct it. So don't give your fake apology use your actions to correct yourself not flattery words
Stephanie is excellent. Every service visit has been a... - syncgen
Stephanie is excellent. Every service visit has been a stellar experience and she knows her job! Whenever anything needs to be repaired or replaced; Stephanie provides accurate information to customers to assist them in making the correct decision. I always look for her specifically whenever I come in for service. Laurie is extremely pleasant and professional when completing billing. Every body is friendly and helpful, I've never had a bad experience there.
I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi
I have purchased five cars through abruzzi auto brokers since 2000.
I estimate my savings to be around $10,000-$15,000 total.
I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket.
They have also sold several cars for me.
My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.
I have always had an excellent experience with the staff... - Dixie Roman
I have always had an excellent experience with the staff n service.They are so friendly and willing to help with any issue.
Thank you Alexander GMC Bloomsburg Pa for taking great care of myself n family! We appreciate you!
Go see Dave,for a great car buying or service experience!
Great people who go above and beyond to get u in the... - cherokee112376
Great people who go above and beyond to get u in the vehicle you want......it was my best car buying experience......was very very pleased
Worst service department ever. This place used to be... - JM
Worst service department ever. This place used to be great but has rapidly and gone downhill. You couldn’t pay me to use this place again. The service department is a joke. The service manager Kathleen Must loose potential customers on a daily basis. Be warned, DO NOT bring your car here. They will screw it up and make you pay for it the next time your being the car in.
Horrible customer service experience. - deanrob101
Absolutely horrible experience and subpar level of customer service. They sent wrong part number and then entered into a nightmare scenario trying to get correct part sent out to me. Customer service was absolutely useless and after speaking to 4 different agents in 2 countries was no closer to any resolution of my issue. Finally, just drove to AutoZone and picked up correct part; it was a little more expensive, but well worth it considering the amount of time and hassle I experienced trying to work with Auto Parts Warehouse. Good reminder that you truly get what you pay for and that sometimes it well worth paying a little extra.
Been waiting 7 1/2 months for completion of my business... - Brice
Been waiting 7 1/2 months for completion of my business with this half assed establishment. READ THIS REVIEW BEFORE DOING BUSINESS WITH BAGLIER! Dont believe the 5* reviews from the gitty new vehicle owners who post a review on the instruction of their salesman. BBB GAVE THIS DEALERSHIP A C- grade..This establishment is horrendous. Purchased a new gmc pick up back in October 2019. Truck was in an accident a few days after purchase. Took my truck back to Baglier body shop for repairs. 7 1/2 months later my truck is still not fixed properly. Dealership had 2 chances to repair properly and failed miserably both times. Took truck to another body shop. 42 pages of photo documentation of xxxx poor work and additional damages done to my truck. Countless lies and excuses throughout my experience with this dealership. Incompetent employees who take ZERO pride in their work riddle this establishment. Poor management team and structure that enables poor work and terrible customer service. IMO is extremely unqualified people in positions they shouldn’t be in. (Looking at you body shop manager and service manager) (No GM for establishment = zero accountability for management and management teams) Many unreturned phone calls to the cowardly owner of this establishment who hides behind his employees and failed to deal with customer complaints against management and employees. Clearly enables poor work and customer service based off his actions. xxxx, I haven’t even received an apology. Alleged they would pay another body shop to repair truck properly, but couldn’t agree on a estimate amount and would always quit commutating when nearing a conclusion to this debacle. Invoked my appraisal clause with my insurance and hired a collision consultant. A settlement was reached last week to pay me to get repairs completed. Baglier alleged they would pay, but in typical poor business fashion, Baglier quits communicating again. Insurance informs me today that they will be sending me a settlement instead. Assuming since no one at this dealership has again, not returned phone calls or emails in regards to the settlement. If you’ve had body work done at this establishment, I highly urge you to take it to another body shop to get the work looked over. If you have your vehicle at this establishment, remove immediately before these guys screw you vehicle up even more. This dealership is only interested in the sale. Learn from my mistake and do your homework. To Dennis J. Baglier and employees, I find solace in the assumption that Erie will undoubtedly be revoking your DRP based off my experiences, as well as theirs in regards to getting my vehicle repaired properly. Saving hundreds if not thousands of future customers from experiencing your poor work and customer service. A substantial blow to your business. Instead of doing the right things towards your customers in a timely manner, you have made a conscious decision to bully and produce poor work. Enjoy the fruits of your labor. Karma is a xxxxx isn’t it?
Always a Good Experience - Patty Wagstaff
I have worked with Terry on a few leases now and he's fantastic. He listens and understands what you want and why....then points you in the right direction. I've referred him to friends in the past and will continue to do so in the future.
Fantastic Service yet again by the Blaise Alexander team!! - miller4033
Extremely helpful with warrant work, loaner care provided at no charge. No other place to go in my book except Blaise Alexander for service or sales.
Carlisle Cadillac Buick GMC