135 Pennsylvania GMC Service Centers

BEST SERVICE DEPT! - eriekid20

I have been taking my cars to McQuillen's for quite some time now....just wanted to say thank you to Marc and Mike for taking care of my car, and addressing the problems I encountered.

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

It seems to take some time to get an appointment if you - mom

It seems to take some time to get an appointment if you want to wait for your car. Which is what I have to do because of the distance I am from the dealership. I wanted my car inspected and was the second person in the dealership in the morning. It seems to take a long time to have things done when waiting. I always ask to have my car wash. But most of the time there is always some excuse. This time they said it was washed but you could not tell that because it still was dirty. I have had other dealerships wash your car anytime you brought it in without any issues. Stuff is usually friendly.

Montrose is the best… No pressure sales… They take care - noclat62

Montrose is the best… No pressure sales… They take care of their customers… I just had my vehicle repaired at Montrose collision. Perfect from start to finish. Employees went over and above To make sure I was taken care of… Highly recommend.

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

Good Day - ilauradee

Annual Inspection. No problems found except I needed new wiper blades. Friendly people, clean waiting area, free coffee.Not too long a wait and I was on my way Good experience.

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

On 28 Dec 2023 I took my 2013 Chevy Cruze LTZ with 1. - ltowncooks

On 28 Dec 2023 I took my 2013 Chevy Cruze LTZ with 1.4L Turbo in for an oil and filter change, state inspection and a burning oil smell. The state inspection was good except for the oil leak being a fire hazard. They found two oil leaks, one was at the oil cooler and the second leak was from both cam actuator solenoid covers. The oil cooler and all the oil cooler tubes which are sealed with o-rings were replaced. They also replaced the cam actuator solenoid o-ring seals. It was fine for about a week before the burning oil smell returned. I took the car back on 8 Jan 2024 due to the burning oil smell. This time their mechanic found one leak at a stripped bolt on the front middle of the camshaft cover. One of their mechanics had replaced the camshaft cover under a GM Special Warranty on 19 July 2023. To correct the oil leak their mechanic heli-coiled it to ensure it would hold the proper torque. Their mechanic also found a second leak at one of the oil cooler tubes just replaced during the 29 Dec 2023 repair. The GM oil cooler tubes kit was a backorder item in December and the dealer had to use an aftermarket OEM spec kit. I'm disappointed this wasn't resolved the first time. The stripped camshaft cover bolt should have been corrected in July 2023 when the cover was replaced. I also have family in the business and understand the current challenges with aftermarket part failures. The service personnel have been courteous and competent.

Mandy is a great customer service support. - debramartelli

Mandy is a great customer service support. Courteous. Helpful. Got the job done. Will go through her again.

I had my vehicle in for service not to long ago. I had... - legit4life

I had my vehicle in for service not to long ago. I had two subwoofers, an amp, and a radio installed in my vehicle. I wasn't to sure about going to a dealership for this installation cause they can be real pricey. But i was surprise at the price off the whole installation. Very affordable and i love my sound system. I recomend all my friend and family to go visit this dealer. I would have given them all 5 but theres always room for improvement. I have an appointment to get an alarm installed and can't wait to see it work.

Had serpentine belt start to fray. - L

Had serpentine belt start to fray. Said they’d try to work it on a Sat morning & did. Very customer friendly and helpful.

Collision Center Repair Process Painless - Trever Furman

Being a State Farm Service First Center has been a very positive experience for me. Called in and spoke with Jennifer and she told me when she would be available to give an estimate. Went and got the estimate and repair service all scheduled in the first visit. Just got the car back and it looks great. They even had it totally cleaned when I arrived to get it. I would definitely recommend this place when having to have any body or collision work done. Keep up the great work!

Star Dealerships- Sales, Service, Parts, an amazing team... - 1970copo

Star Dealerships- Sales, Service, Parts, an amazing team of professionals that Set a New Standard of Excellence. We are long time customers. Definitely a “ Shining Star”

Helpful, quick - Bairli

The Service I needed was an oil change and inspection. The dealership completed these quickly while I waited in the lounge area. Everyone was helpful and pleasant.