110 Pennsylvania Hyundai Service Centers

outstanding! - mikado150@

I was a Ford customer for 18.years. however, GM had better incentives And very accommodating sales force with no pressure as i use a cane and wheelchair. robert kubiak.

The horror that I have with my LUXURY Genesis The horror - Leonid1251

The horror that I have with my LUXURY Genesis The horror that I have with my LUXURY Genesis g70 2022 with a mileage of 16,300. Problems with the rear and front view cameras, creaking inside the car, as if the car is 30 years old, sometimes you can feel the shaking from the engine, 01/18/25 I reported problems with my Genesis G70 2022 and only 02/12/25 they gave me an appointment (I waited almost a month) however, the car is still under repair, at Genesis Fred Beans of Doylestown , PA (48 days)and the same thing happened last year for 6-8 months with the GPS, it still works with big errors, I just turned it off, the dealership did not help me with this, I highly recommend not to buy any "Luxury" Genesis CARS

After I specifically told the service writer not to touch - MLEVIN312

After I specifically told the service writer not to touch my cabin and/or engine air filter as I had them at home and was going to change them on my own they violated my privacy and went into my glovebox anyway. This was after they tried to refuse to perform the complimentary oil change that came with the lease. Additionally they tried to upsell me unnecessary and unrecommended services all so they could make a few bucks. The greed of Fred Beans continues to grow exponentially. This was after they had my car on the lift for 90 minutes for a simple oil change and “multi point inspection”.

Definitely not a 5 star jeep dealership This is... - phillyjen

Definitely not a 5 star jeep dealership This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I... (Full Review) This is definitely not a five star jeep dealership. I am a regular Gary Barbara customer but they were booked so I tried Gegnas Chrysler and was disappointed. My jeep was in the service dept for over two days and all it needed was a new battery. After having the jeep for two days, they had the audacity to charge me labor for investigating my complaint, then finding out what was wrong with the jeep and then replacing the battery. So, all together I was charged 3 different labor fees. I questioned this at the service dept and nothing they said to me made any sense. Coincidentally, all mgmt was out to lunch. ..or so I was told. Also, when I got to the dealership, no one appeared to be really busy, which I guess would explain why it took them two days to put a battery into my jeep. Avoid this place at all cost if you don't want to be riped off.

I have been back to this dealership several times after... - martzfamily

I have been back to this dealership several times after purchasing my Genesis. Not only did the sales process go smoothly, the service was just as great. They were always courteous and willing to schedule times convenient for me. I have recommended them many times to my friends.

To start, the secretary was rude & did not seem to... - Edward63

To start, the secretary was rude & did not seem to know what she was doing. The mechanic charged me for parts he never replaced an also put my rear driver side wheel on backwards. I found this out after i had my truck looked over at another garage because I was skeptical of the work that was supposidly done. When i confronted the mechanic, he was ignorant an overly defensive. Since then I have heard many other complaints regaurding Jayce Automotive.

On May 17, 2024, I filed a complaint with Hyundai - borrayo.schwambach

On May 17, 2024, I filed a complaint with Hyundai Consumer Affairs. It escalated to a case manager. A 2020 Tucson that my father purchased in March of 2023, has been in the repair shop for 12 weeks now, with no ETA on when it will be repaired. They have provided a loaner vehicle for my parents during this time. As of 5/28/24, the case manager from Corp Hyundai gave me an update that the previous two electronic control units were not programmed by the manufacturer. Possible bad batch of parts. It seems the transmission was replaced on my father’s 2020 Tucson, and then needed this electronic control unit to make the new transmission run. Then on 6/13/24, the case manager from Corp Hyundai called with an update that they received the 3rd electronic control unit and it was calibrated. The vehicle is running, and they just want to check the wiring and ensure the check engine light does not come on. As of 6/20/24, I do not hear an update. I sent an email to the case manager asking for an update. She sent me a response by email on 6/24/24, stating the Service Manager at Kelly Hyundai on Tuesday confirmed the Engine Control Module was programmed, installed and functioning properly. While completing the final testing, they found the transmission solenoids were not transmitting properly and also, the vehicle needs a replacement engine control harness. Regrettably, the engine control harness is on a national back order. She has been working the last couple of days to get an update on this part. No ETA for the harness but she will keep me updated every week. My father, or anyone for that matter, should not have to continue to "hope" that the parts "on their way" will be installed correctly and/or function properly. Too many times now this has shown to not be the case. The 2020 Tucson has been in the service department for 12 weeks. Given the circumstances and the extended delay in repairs, my parents' confidence is now way beyond repair and they are requesting a full refund and at that time will return the loaner vehicle. I am hoping that someone at Kelly Hyundai is able to settle this with a full refund to my parents.

Definitely a 5 star dealership - Rogkel

I am on my 3rd Hyundai from Laurel and I couldn't be happier. Great salesmen and great service. I highly recommend anyone, looking for any kind of car, to stop by and browse.

I was impressed at how Larry gave me such a friendly - harveywallsart

I was impressed at how Larry gave me such a friendly local neighborhood treatment when I visited his lot. With over 50 years in his business I believed he would have the trust and respect from local community and he showed why. With that many years in business it matters; so I look for that. So, my experience with Larry was so satisfying that it became the bar at which I set to evaluate every other dealership I would visit the next 3 days. After a few days, I had eventually narrowed my car choices I still had interest in from each dealership thru research, inspections, and test drives, etc. And it was Larry who gave me the best deal for his product and the best experience on his lot. What also stood out was that he offered a very good warranty that we 'both' went over (i.e. to know what ISN'T covered, very important). He even showed me the service record that he completed on the vehicle before I asked. After we finalized the deal on the car, he unexpectedly helped me out by offering to follow me to the rental company in the the next township to drop off my rental and drive me back to his dealership so I could drive my new SUV home that day. I did not expect him to offer to do that. Bottom line? I did the crucial homework when shopping for a 'USED CAR.' It's hard to find a hidden gem in this over-saturated used car market, therefore, research is a must in this field. But also, choosing the right dealership to put your trust in comes second. I had a great experience with Larry and I am satisfied with my decision to purchase my used car through him. Important advantages: Do the research: READ THE WARRANTY, research the dealership, warranty company, and the vehicle history (VIN). Do these and you're less likely to get screwed. Therefore, the homework we have the freewill to do is up to us.

Very accommodating. Highly recommend them. - Mike Rosso

Very accommodating and always had my car done when promised. Went above and beyond to make sure my car was done correctly. They offer very good parts and service specials. One time I was not happy with the repair so I called them and they scheduled me a new appointment ASAP and had me back on the road in no time. Turns out the part was defective, not their fault. They way they handled my request was very professional. That impressed me because they wanted to make it right not push the blame. Highly recommend this service department.

If I could give NEGATIVE stars, I absolutely would! - tk721

If I could give NEGATIVE stars, I absolutely would!! I have had nothing but PROBLEMS with them for MONTHS. Seven to be exact! My car is under warranty and I'm having an oil consumption issue. I took my car there to have it checked out. It took me WEEKS to get an initial appointment, back in February, and we started the oil consumption test. They had to have my car for over a week with no loaner for me. I had to bring my car back again. And again. And again. And again. Also, I was always the one calling them, they NEVER called me initially or called me back. It would take hours or days or the ladies at the front desk to finally get hold of someone. When it finally came down to me needing a new engine, I was told they filed a claim with Hyundai to start the process. Its been 6 months at this point. Finally I call AGAIN and they say "Oh, is your car still using oil?" ..... YES! They tell me they need more pics, I stop in for some "required" pics, then they actually called me later that day to say that "Hyundai" needed more pics, and that they'd need my car for at least two days to take them. Two days for pics?? I was told they'd call me on Weds and they'd get me in Thurs. Guess what? They never called! So I'm done. I called Hyundai corporate, who proceed to tell me that they've received NOTHING from this dealership! No claim was filed! No pics were submitted! So were they just playing pretend?? Are they so stupid that they were dealing with the wrong company?? I don't know, but I am BEYOND LIVID. Seven months of wasted time, wasted gas, being charged $40 for 2qts of oil, and a LOT of aggravation and I have nothing to show except a damaged bumper. I will be taking my car somewhere else to complete this process, because the people here are nothing but incompetent, ignorant, and TERRIBLE with customer service. ALSO, they hit my car with something while they had it, I'm not sure what, but it left damage to my back bumper. I was shown the problem and assured that they had ALREADY ORDERED the part and told that they would replace it at no cost to me. Every single time I was back in there, I asked about the bumper and they seem to have no record of that incident. EXCUSE ME?! So my bumper has still not been replaced. (They also at one point messed up the heat in my car, it wasn't working, it was blowing cold air. I called and was told that the AC kicks on when the temp reaches above the desired temp. So, you mean to tell me that at 8:00AM in late February/early March its 75 degrees outside?? I took my car back and made them fix it. They claimed nothing was wrong, but it started working correctly after that. My guess is they fixed a simple issue, but didn't want to admit they messed it up.) DO NOT EVER GO HERE. DO NOT BUY A CAR FROM THEM. DO NOT TAKE YOUR CAR HERE TO BE WORKED ON.

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

Great - MC_NOEL

My appointment was taken on time. My visit was relaxing in the customer lounge. My vehicle was road ready 30 minutes ahead of schedule! Great

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.