Great - MC_NOEL
My appointment was taken on time. My visit was relaxing in the customer lounge. My vehicle was road ready 30 minutes ahead of schedule! Great
quick and efficent - Memom
I always find that the employees there are very helpful and courteous. I never have to wait long for an appointment for service nor wait long for the service to be completed.
Top Reviewed Service Specialists At This Dealership
Happy - leohayes201
Knew what the issue wad, fixed it right away
I don't have twenty five words to write so I hope this does the job
Hyundai The Best - rozwalsh1
Have dealt with Dan and Bill for years and they are the best. Always there to help in any way- honest and caring people. And I totally love my Hyundai Elantra GT! Best car ever.
Always a discount, with quality. - ORIEN_HODGE
Always quality work, with discounts. With timely
Professional work. Good prices always the latest
And most informed assistant. Last minute appointment always excepted. Along with emergency services.
Great experience! - ZoomZoom6
First time trying out this dealership for my Mazda needs. Carlo was extremely patient and accommodating when scheduling my service appointment within the timeframe that would work for me. Quality of work was on point. Customer service follow-up call on the following day was also a nice touch.
One aspect that could use some improvement is the service waiting area. Especially when there are more than two people waiting, with how confined the space is, I can see how someone could get claustrophobic. This would only be an issue if/when it is crowded though and was not a problem during my visit. Other than that, I'd definitely recommend.
Mazda Service Manager
Car inspection quick and accurate - Piazza Hyundai Lover
Brought my car in for the annual state inspection. My service advisor, Mike Latch, was an expert in every sense of the word. Customer service focused, he had my vehicle inside, and inspected immediately. Mike also took the time to explain everything, and I was in and out quickly, extremely satisfied with the inspection and the customer care that the Piazza service department offers. I own two Hyundai Elantras, and will bring the other one in as well, when it is due for inspection in April. Hopefully, Mike Latch will be there on that day as well, as you could not find a better service advisor, anywhere. Thank you Piazza Hyundai of Limerick (Pottstown).
Very responive - John Van Cleve
I had an esoteric problem with my radio. I called and was connected to a very nice lady named Emily. Because the radio is part of the complicated electronic system that involves the phone we traded calls. But she was very responsive and told me how to correct the problem.
Warranty service - Dennis
I schedule an appointment over internet with beautiful lady she schedule me in.Then great guy greated me and took my car for me.Then the guy roy at front desk was very professional and polite.Then i cant praise the mechanic enough who perform the work on my vehicle he was very good and professional .I highly recommend Conicelli hyundai they treat you like family and actually care about their customer s unlike other dealerships ive been to.Thankyou Conicelli your the best ever!!!
Hyundai Service Manager
Very Expensive Inspection - Rob K.
I got my car from here about 7 months ago and I haven't had any issues with it. The car buying experience is pretty laid back and I wasn't pressured into anything that I didn't want. However, I took my car in yesterday for a "free" inspection and a safety recall and I will not be returning for service. I was charged $750 for rear brakes, 2 rear tires, and various bulbs that I had checked the night before. They worked on the car for about 90 minutes and charged $300 alone for labor. I would still recommend buying a car from this dealership because of the huge inventory and helpful sales associates, but I would avoid any type of inspection or service that isn't covered under warranty.
Beyond Helpful - lastkevinl
During my visit, James Gall has shown me many options to choose from, answering every detailed question I asked and overall was beyond helpful when choosing a car to buy. Highly recommend his service, you will not be disappointed.
Everett is top notch - Bob
Everett has always been knowledgeable, courteous and friendly. He is willing to work with me to get my car serviced and recommending needed items based on my driving. I highly recommend Everett.
Service Department Manager
Service department is top-notch! - jbalogh
Today was my first (and unanticipated) experience with the Bowser Hyundai service department. I must say that I was thoroughly impressed! I never thought I'd find myself raving about a car service experience, yet here I am! Everyone was friendly, kind, helpful, and professional. Service was prompt. It was an extra bonus to be sent home with a clean car! Hands down one of the best service experiences. Highly recommend. Special thank you to Bill and Lisa and the entire service team who were able to help me in a pinch! The billing department should also be mentioned; they were equally as wonderful!
Super heros - Gini
They understood my needs, treated me with respect, and placed me at ease while they took care of the car. Wow! This is excellent service and I will always come back and recommend others.
SUMMARY OF SERVICE 12/19/18 - barbara 1966
I HAD AN INSPECTION/EMISSIONS APPOINTMENT AT 10AM. I WAS GREETED WARMLY. MY INFO WAS TAKEN QUICKLY. I SAT IN THE WAITING ROOM AROUND AN HOUR AND A HALF. SERVICE WAS COMPLETED. MY NOTICE/COUPON WAS GIVEN, THE BILL WAS ADJUSTED. THE SERVICE WAS COMPLETED. I AM VERY SATISFIED WITH FAULKNER.
Great Dealership - Ron
I bought my car at this dealer and continue to have my car serviced there. The staff are always friendly and easy to work with. They give me an appointment almost immediately and the time I’m waiting for the car is reasonable, in fact it is a fairly quick visit for service. I will continue to go there and would refer others.
I own a kia but go to Hyundai service! - Kaz
I can never get an appointment for service with Kia. The receptionist always tells me they are booked 3 weeks out. I can hang up and call Hyundai and get in with in days of the next Tuesday evening that they will take Kia’s.. go figure? I love them for that reason alone! New facility ... professional employees! I’m in and out within the hour.. even when I’m late! Thank you so much
Definitely a 5 star dealership - Rogkel
I am on my 3rd Hyundai from Laurel and I couldn't be happier. Great salesmen and great service. I highly recommend anyone, looking for any kind of car, to stop by and browse.
I always get good service. - Karen610
I am kept informed on services necessary. I am treated respectfully. I have confidence in services received and on the 2 used Honda’s I purchased over the years.
Service only - DocW
I drive 30 mins to have them service my vehicle. This is an outstanding sales dealership but it Service is too.
I came here needing service on my Sonata after buying them used elsewhere. They give me top notch service. Friendly. Fair pricing like all dealers. I dont mind the drive to know I am being treated like a person.
Life saver! - Meganonewman
With the cold temperatures, my car was struggling to start. I needed a replacement battery ASAP. They took me without an appointment and replaced the battery quickly. My car would have left me stranded without their help. Highly recommend!
Issue missed on first visit, two additional visits went well - Aguyfromtheburbs
The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode).
Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved.
One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left.
I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever.
Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform.
All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.
OUTSTANDING!! - MPiantieri
Professional, friendly, knowledgeable, fast, great communication. These guys are the BEST for Audi service. If you want it done right the first time, come here!
Service Dept is not good - Love my car but not the service
Since I bought my car I have had it there to check the noise I heard coming from my dashboard/engine. When I told them I thought it was the actuator they looked at me like I had 4 heads. Said they found nothing wrong. I told them it happens when the car is first started and will make the noise until it warms up. So they told me back in Nov that I can leave it over night but they don't have a loaner car and will call me when they have one,. It is now June. I have already been in there 2 other times for a jerking in my steering, they told me I needed new tires and charged me (under warranty) to diagnose it. Still nothing about the noise in my engine. Now it needs a tire rod (hmmmmm maybe that was what what jerking before but now I'm back again) They do not have the part so they will call me when it comes in. After 1 1/2 weeks of no return call I called them, manager said he will look into it and call me back. It's now another week later, I called and was told the wrong part came in and they ordered the other one it should be here Friday. They will call me Friday. I bet I will need to call them. Oh and my engine still makes that noise.....
Got ripped off. - Donbly
I bought a 2000 Ford F-150. After the truck stopped running for the 2nd time my mechanic found the gas tank had a hole in it. Hoses leading to gas tank had previously burned. $775.00 to repair. Of course the $500.00 warranty covered nothing. Also found after market rubber strips on each side, covering holes in the body. Strips had been glued on but it came off in the summer heat ! Maaco wants $2,000.00 to repair the holes and paint the vehicle. Isn't that wonderful ? What's next ??
Up sales on warranty work - Clayton Fidler
Came in with first newish car I ever purchased for recalls. Ended up costing hundreds. I made a vow never to return. I recently had a service engine light appear and Firestone recommended I take back to dealer. I told them I didn't want any unexpected costs like last time. The nice lady looked it up and told me I requested work performed on first visit. How would I have even known about any of it. So here I sit in waiting room for the hammer to drop $$$. Don't by used my be the message I'm getting ...new hyundia owners glow. Good luck
Tire Light Sensor Just wont stay off - tired
My car tire light has been coming on every week or so for at least the last six months. You would think that I work for Audi as much as I have been there to have this issue resolved. Each time after they tell me it's corrected the light comes back on after no more then 3 days of me picking up my car. You would think that if this is continuing to occur they would replace the wheels. They have replaced sensors, had the bends taking out of the wheels still I have this annoying light that keeps coming on. I will now try another dealer to see if they can correct the issue. Not sure why the Conshohocken dealer could not resolve the problem.
Horrible Customer Service - Leslie
I am very disappointed in Faulker Hyundai. I brought my car in on Saturday 5/13/17 because My check engine light was on. I already had it looked at and was told the code was for the O2 sensor. I informed the Service rep of the code and he said the earliest he could get me in was on Friday 5/19/17. I said that was a little late, and he assured me my car would be ok until then so I agreed. I brought it in on 5/19/17 and an oil change was done and I was informed there was nothing wrong with my car that it was an old code and the code was for an evap issue which they looked at and couldn't find anything wrong. They said the reset the code and everything is fine. On Sunday 5/20/17 my check engine light came back on. I was able to make an appointment online for Monday 5/22/17 and dropped my car off. Upon reviewing my car and the code for the check engine light I was informed that it was in fact an O2 sensor that was out, and they would call Hyundai corporate and see if they would honor a good faith warranty. Unfortunately Hyundai would not honor a warranty because I am not the original owner. When I came to pick up my car, I was told that they gave me a coupon for $20 off. I explained that if the issue was taken care of when I told them about it I wouldn't have wasted my time a day of work bringing it back. THe service rep appologized and when asked to speak with the technician he went out to the service area to get him. I watched him speak with the technician. He then proceeded to come back WITH the technician who hid from view and told me that the tech went home for the day! When I asked why it wasn't taken care of on the original appointment when I told them what the code and the issue was, the service rep said that the technician must have made a mistake. I asked if I could be compensated for any labor cost and he went to ask his manager. He said his manager would comp me $15.00! My total bill after this came to $454.90. The service I received, and the "help" from the manager was absolutely ridiculous. I will NEVER go back to Faulker Hyundai and I sure as heck will NEVER buy another Hyundai. Hyundai Corporate wouldn't help at all in honoring an emissions warranty because I was JUST over 60k miles and not the original owner. Ridiculous. I never had this issue when dealing with Honda or Toyota. I thought Hyundai had great customer satisfaction... I was WRONG!
And to make it even better.... the response that I got back from the Service Manager on a different review site about this issue was a " . "..... so that just goes to prove my point, they don't care about their customers!
Reeeeaaaally ??? - takeme4aride
Dropped the Car off for service (Check Engine Light) after explaining in depth about having a reoccurring issue with the Bank 2 , # 2 - O2 Sensor. (replaced 3 times in a year).
Picked-up the vehicle the next day after spending $260+. The following day the check engine light came on again. After 2 days of leaving messages, the service manager finally contacted me.
He expressed to me that they diagnosed the vehicle correctly and replaced a faulty purge valve. They then cycle the ignition twice to confirm the issue is resolved. He then tried to convince me that the code Advance Auto Parts read "P0159" from the OBD reader was not the same type of diagnoses they can perform because Advance Auto sells parts and he has certified mechanics? (I guess that's why the check engine light came on again the next day for the same issue we dropped off for repair?) He then went into a rant about how he noticed the spark plugs had been changed and that the Air Intake gasket MUST be "replaced" not reused because he's seen this issue happen many times before and I should take it back to the independent service center which replaced the plugs (though they have never been replaced) and have them replace the gasket. (He also must not know that in order to even view the spark plugs, they would have had to remove the Air intake manifold themselves; so why wouldn't they have replaced the gasket if they felt so strongly about it rather then blaming the people who serviced it previously?) He then asked if the last O2 Sensor was a genuine Hyundai Part? I told him it was Denso - He then implied that could also be the problem because only Genuine Hyundai Parts will work in the vehicle? (Contrary to popular belief, Hyundai does not make their own Oxygen Sensor - they are actually made by a 3rd party) So after 15 minutes, trying to sell me on the idea that they diagnosed and repaired the car properly - he then offered for me to bring the car back and they would diagnose it for FREE! (whoopee) However, when I asked about being credited for labor and parts towards the "New" issue which they would professionally diagnose and need to repair, (as opposed to the one I just paid for), I only heard silence. He then said I should think about bringing the car back in. (Why?, I just handed them $260 for absolutely nothing)
The funniest part of this whole story is... 15 Minutes later he called back to ask if I had a 4 or 6 cylinder vehicle? Really? (ROFL)
I would be scared to take the vehicle back because with that question alone, they just lost what little credibility they had with me and proved they have no clue of what they are working on.
All about the money - NotAHappyCamper
Service techs do not care, multi point inspections are pointless, they don't check most of those topics. Customer service at service center has gone down since last visit.
Dickson City Hyundai
Dave Hallman Hyundai