77 Pennsylvania Mercedes-Benz Service Centers

I had my vehicle in for service not to long ago. I had... - legit4life

I had my vehicle in for service not to long ago. I had two subwoofers, an amp, and a radio installed in my vehicle. I wasn't to sure about going to a dealership for this installation cause they can be real pricey. But i was surprise at the price off the whole installation. Very affordable and i love my sound system. I recomend all my friend and family to go visit this dealer. I would have given them all 5 but theres always room for improvement. I have an appointment to get an alarm installed and can't wait to see it work.

Best Dealership Overall that I have worked with ever. - ExecutiveClearance

My family has serviced several cars with Sun Mercedes of Mechanicsburg PA. They have been a very good service facility with a generous loaner program and a huge fleet of loaner cars. I have very rarely had to work around them not having a loaner available and the service has been almost perfect. We have also had them alert us to warranty work that we would not have known to have had done and in most cases of a problem, they have solved it quickly and without much grappling. In fact, I only have a few negative experiences, that all revolve around the service manager not wanting to cover damages to my car while in their care. (one being some obviously fresh gouges in my driver's seat that we guess was a tech sitting in the car with a screwdriver in his pocket. Service Manager refused to supply a replacement seat skin, even after his heat patch failed and the only way we resolved the issue was that I purchased a replacement skin and they installed it) The service waiting area is comfortable, and the service desks are well set up. On two occasions when I had left my car for service without getting a loaner, they had a service person drive it home to me and drop it off at my house. Steve has always let me know when there was something I could save money on, based on the work that we are doing, including when not to, and when it was a better time to change the timing belts so that it would cost less. This has only bothered me when I asked them to change all my glow plugs in my diesel and they said "well, only 2 needed replacement" I commissioned them to change them ALL and wanted them all replaced. I also asked them to clean out the system and the tech told me to just use a fuel system cleaner, and then because that didn't work out, my turbo was destroyed by coke building up in the exhaust and chunks being blown into the turbo. They did find a way to save me some money on the repair though. At the end of the day, it has been a good and lasting relationship. I want to say that no one is perfect, but character is how you handle the missteps and failures. I can say that we have no outstanding problems and I will put off service in order to work with them instead of the other options I might have in the many cities that my business takes me to.

this dealership is Marvelous, bought multiple vehicles - 4got2ask

this dealership is Marvelous, bought multiple vehicles from this dealer and worked with Phil H ( Sales Manager) throughout the purchase. he is exceptionally friendly, customer caring and value time. worked with him for GLE-350 and GLE-450 and made the purchase easy and respectful. the reason to head to this dealer is becos of one of the Service Advisor " Chris M" he has been excellent and takes good care of the vehicle, and the customer , very friendly, very informative and provides service updates as the vehicle is being serviced. even Emily has been very helpful offering a good support structure for Chris M when is not available. this dealership takes good care of the customer and i shall be buying vehicles from this dealership going forward as always did. very rare do you find , all-in-one, sales plus service being so excellent. I strongly Suggest and refer this dealership, for vehicle purchases / Services . A valued and Respected Dealership. So if you are tensed or stressed buying a vehicle, this dealership and its staff shall ease your stress or tension buying or leasing a vehicle. thanks to Chris M , Phil Hart , & Emily , and the rest of the staff whom i hardly got interacted but these three speak for themselves how others would be in the dealership its Spotless, Neat , Welcoming, and Customer Caring

Very bad company. Poorly managed, work takes twice as... - Vinnyjeep

Very bad company. Poorly managed, work takes twice as long as it should and then they charge you for it. Tom is a horrible person to deal with, no people skills at all, he just wants your money,