196 Pennsylvania Ram Service Centers

Had a great experience with the service dept this time... - cochop96

Had a great experience with the service dept this time around, Jon was the service associate and did a great job. Had several things that needed to be done and all were completed without issue. Thanks Jon

I had a recent service transaction on my 2018 Chrysler - G0Bucs

I had a recent service transaction on my 2018 Chrysler 300S. Lisa Clawson was the service rep. She was thorough, professional, and friendly. The repair was performed quickly and thoroughly. Top notch all around.

Made car buying easy - Scanz30

Mike and Lisa went above and beyond to help me with everything needed to purchase my new vehicle. Highly recommend giving them a visit if you’re in the market!

This dealership in my eyes IS one of the BEST! - Olsonr38

This dealership in my eyes IS one of the BEST! From purchasing a vehicle ( several ) to service dept to lately Collison shop. Kind, courtesy of time & just overall Nice 🙂

Service was punctual and received good feedback from - Jason

Service was punctual and received good feedback from technician on the issue that was experienced.

Great speedy service with pleasant assistants. - anitaluccia

Great speedy service with pleasant assistants. Clean and comfortable waiting room with nice refreshments. Bathroom is very clean and pleasant.

Very pleased, it’s time visited for routine maintenance. - Caweiss67

Very pleased, it’s time visited for routine maintenance. Would not hesitate to have maintenance there again.

Easy scheduling, flexible, great communication and fast - Mike F

Easy scheduling, flexible, great communication and fast service. Friendly conversation about vehicle with some suggestion at the time of pick up

I bought a used pick up truck on Nov 14, 2023 and - Jodi

I bought a used pick up truck on Nov 14, 2023 and purchased an extended 3 year/36,000 mile warranty with the understanding that if ANYTHING happened to the engine, the warranty would cover it. On Oct. 25th, 2024 a major issued occured while driving over 1000 miles away in the state of Florida. The auto repair shop contacted the warranty carrier and was told that the issue with the truck wasn't covered under the warranty. The EGR valve and coolant kit had gone bad and the price to fix it was about $3000. After leaving phone messages with Buchanan without a return call, I flew to Pa. I spent close to 3 hours at the dealership that day and left without receiving any help at all and the understanding that the repair would have to be paid for by me. Then I spent many hours over many days speaking/emailing Nissan corporate as there was a recall with the EGR system with Nissan Titans 2017 which is what my truck is. I found out that only certain VINs were included in this recall and mine wasn't one of them. I still don't understand how Nissan can only back a few and not all trucks experiencing that problem. Before flying back to Florida, I stopped by to speak with the person that sold me the truck and the warranty along with the manager that I had spoken with previously. Both were unavailable at the time. A man walked up to me and asked if he could help me. I explained that the people I wanted to speak with were busy and he said he would be happy to try to help me. I told him it was probably best if we spoke in an office so we went into an empty office. I then explained the whole situation and how I felt about it. I did not yell or curse though I felt I had every right to. He asked me if I could wait a few minutes while he looked into the situation. Within 20 minutes he was back. He told me he needed to look further into the situation and asked when I was leaving for Florida. He told me he would contact me before I left and he did just that. Chuck, whoever you are there and whatever your position there, you made a difference in my life. You and Seth both!! Buchanan stepped up to the plate and did the right thing. They paid the repair bill themselves and were working with the warranty company to get reimbursed their expense. I cried that day in front of Chuck. I cried when Seth called me and gave me the final news. And I still get choked up when I think about them and the difference they made for me. I don't know why there was such a difference between my 2 visits-the first visit being so negative with me getting stuck with a $3000 bill and my second visit being so positive and the company stepping up to the plate and doing the right thing. The Nissan dealership service center in Florida even commented on how Buchanan went above and beyond with my situation. I would hope that all Buchanan employees learn from this situation-it would ensure repeat customers for life in my opinion.

Brought my Jeep Wrangler in for inspection. - johnlog71

Brought my Jeep Wrangler in for inspection. Was met with friendly service members. Waiting for approximately for an hour in their nice and clean waiting area. Was sent a text saying if had any questions to text back. Then my Jeep was ready and out the door I went. Couldn’t have gone smoother.

Excellent Service! - cgsmith

Excellent Service!!! Tim out of the service department was top notch. My vehicle was taken care of in a timely manner!!

Kristie is awesome! - Amy Brown

Kristie is awesome! Such an asset to your company. Service techs are very knowledgeable and courteous.

Trying to make service appointment… wouldn’t connect me. - alex.kheyfets

Trying to make service appointment… wouldn’t connect me. Receptionist put me on hold for 15 min. They don’t accept appointment I made online. No number for service or floor manager. Terrible service!

I have nothing but the highest praise for the Service - valen2263

I have nothing but the highest praise for the Service Department at Diehl of Robinson. I had been dealing with a problem in my 2004 Jeep for months. The code was "low voltage on MAP sensor." I had been to 4 different places, including another Jeep dealer. All people could do was replace the MAP sensor and within a day the check engine light was back on, and the vehicle was lurching, jerking, losing power, stalling, and was very difficult to start. Sometimes it took 30+ cranks to get it going. Everyone threw their hands up and said they couldn't help me, and my only hope was to find a dealership that had the old DRB scanner that could read detailed engine codes on older Jeeps. I found a dealer in Warren, PA that had a functional DRB scanner and someone that could operate it, so I was trying to get to them. I didn't make it. I had a terrifying drive and the vehicle died on I-79 near McKees Rocks, PA and would no longer start. Diehl said they had a functional DRB scanner. I had the vehicle towed there. Not only did they have a DRB scanner, they also had a senior technician (Al) that could troubleshoot! Al identified a short in the wiring harness, found it and repaired it, and the vehicle finally works great again. Even though I didn't have an appointment, Diehl appreciated that I was stranded and got me back on the road. Also, at no time did anyone try to convince me to buy a new a vehicle. Superb service by Al and Logan!

Purchased 2025 ram 1500 four weeks ago and had it in my - jmcgowan1125

Purchased 2025 ram 1500 four weeks ago and had it in my possession only 4 days. Truck had a bad fuel injector and had to go back to garage. Dealership also was to have a bed liner installed and still waiting. One of the biggest issues is the dealership has not stayed in contact and I'm still waiting to take possession. My first loan payment is due and I do not even have the vehicle . In addition running boards were mentioned and have not heard a word about the running boards

Charlene was outstanding Very pleasant and welcoming - Tmor2

Charlene was outstanding Very pleasant and welcoming Asset to your organization Well dressed and very professional

terrible customer service. - waynescrane2

terrible customer service. BF service writer talked to me as though I was was to believe everything he said as gospel. front end alignment killed my steering tires in less than 2000 miles, claimed my tires were too aggressive. the tires they rotated had 9000 miles on them, wish I could post pictures, tech brings my truck around for me and steering wheel is at 10 and 4 o'clock, unacceptable. they send it to their other dealership to fix alignment, it was out 2.4 on one tire a and 1.6 on the other. now I'm out 700$ for 2 tires that I originally didn't need, they said they could get me tires that I had to pay for.. .xxxxxxxx! they screwed them up they should replace them..... I would never buy another vehicle from them. they don't have a diesel tech, I had to go to Shorkey in N Huntington for service...I'm done with these condescending service writers who pretend to know all...never again!

We we’re on a road trip, I had just changed the oil week - Lowairdan

We we’re on a road trip, I had just changed the oil week in half ago in my Jeep grand Cherokee, I change the oil in my 2014 Jeep grand Cherokee, after traveling a couple hours noticed I had no oil pressure checked oil found dipstick with dry put oil in it to get us to the next exit, call AAA to have it he Jeep towed to Faulkner Chrysler Jeep found the oil filter had failed all in all everything going went well at the dealership thank you.Faulkner .

The services received was excellent and all the staff - betunski

The services received was excellent and all the staff members were also great as per usual.

If I could give Reedman Toll Subaru service a 0 stars, I - Cute Tiger Mom

If I could give Reedman Toll Subaru service a 0 stars, I most definitely would have!!

I just talked to Paul the manager. - Theresa

I just talked to Paul the manager. He was awesome. So helpful and easy to talk to. Was willing to help any way he could. Took care of all my needs.

I have purchased five cars through abruzzi auto brokers... - MarieCantanuzzi

I have purchased five cars through abruzzi auto brokers since 2000. I estimate my savings to be around $10,000-$15,000 total. I would never go to a dealer without them. They really go to bat for you. How can you really go wrong since the service costs nothing out of pocket. They have also sold several cars for me. My mercedes, the dealer offered me $37,250 for it. Abruzzi got me $42,750.

Excellent - Craig

Saturday morning with a snowstorm coming I needed a part for a Snow Dogg plow. The dealer that installed the plow in Clarks Summit never returned a call Friday after I left message and when I called back, they just put me on hold and never picked back up. So I got a hold of these guys and not only did they stay open till I got there, but gave me troubleshooting tips and a Snow Dogg hat to boot. Really nice people.

The lady is very ignorant and they sell trash cars. - Teresa Hubbard

The lady is very ignorant and they sell trash cars. The one I bought was a lemon and they will not do anything. 2nd alternator in 2 years…amongst multiple others. Do not buy from them!

Two No Good Lieing Nose Browner Females Manager and - SunInParadise88

Two No Good Lieing Nose Browner Females Manager and Service Rep at this Dealership, they Lied saying they turned down a service when Really in Reality I the customer Turned them down from Servicing my car. Never will go to Any Audi Dealerships in the future, had problems with 2 different Audi dealerships with Covert Racism and the Audi Advocate are useless No Good Nose Browners also.