Buyer Beware - Usedcarpurchase
Here’s my experience with this dealership from a recent used car purchase. The salesman was very nice and did not put on the high pressure sales pitch during the interaction. I was buying a used car from them, which was not an INFINITI, so the salesman did not have much knowledge about the car I was interested in. The test drive was fine, and we got back to the dealership to begin negotiations. I looked around the car and it appeared to be in very good condition. I gave it my non-professional inspection and poked around as much as I really could. I was told the car was in great shape, and was given a copy of a clean Carfax report to show it was good. I was told the car went through a thorough inspection and that the dealership would be transparent regarding any issues with the car. I knew what I wanted to pay, and what I wanted for my trade, and the conversations went fine, without much pushing on either side. At the closing of the deal, the salesman kind of sprung on me that they only had one key for the car. I was disappointed that this was not disclosed earlier in the conversation, as the keys for the car cost around $400. I let them know I wasn’t really happy about it and we agreed that they would reimburse me once I ordered the new key. Subsequently, as I went to get the new key, I asked the dealer for my make of car to do an inspection. It would cost me a few bucks, but it would give me peace of mind knowing it was independently inspected. The technician called me in to show me that the car had been involved in some sort of accident, likely a curb jump which damaged the undercarriage and wheels on the right side of the car. I could see the dent in the under-part of the car and the damage as described. This type of accident would not likely be reported on an insurance claim, thus the clean Carfax, but if the car were thoroughly inspected, the INFINITI dealership would have known about it. This is a buyer beware kind of story. The INFINIT folks honored their word and sent me a check for the key, but when I mentioned the accident that was identified, they made no offer to compensate me for the work to fix it. So be it. I’m responsible for the car now that I own it, but I would not buy from these folks again, and would caution anyone about trusting them.