Did not honor price quoted over the phone - Jmisay
I was quoted $70 from, Amanda, and clearly explained that I have a key fob that I wanted programmed and that it was a used key fob that I had purchased online. She then spoke with a technician and asked me if the numbers on the remote matched my original remote, which it does. So I decided to make an appointment. When I arrived, I was told it would cost 4x that amount $280 because “there was more involved in getting it programmed”. I was extremely disappointed and frustrated on how I could be quoted one price and have it change when I got there. Vidal, the service rep stated he spoke with the manager, Jeff, and that point he could do it for 2x the original amount quoted for $140. I left because It’s the principle that they did not honor the original quote given to me prior to arriving. If they had told me that price prior, it would have been fine. I would never go back there; nor would I ever recommend anyone else go there as well.
I took my Toyota to Fox because I was getting poor gas... - rameses4444
I took my Toyota to Fox because I was getting poor gas mileage. They did a "diagnostic" and happily took my $49 but told me I'd have to leave the car overnight so they could do a more detailed diagnostic.
Fool me once, shame on you. Fool me twice, shame on me.
Needless to say I did not leave the car, nor shall I ever return.
While I was there I noticed a tremendous number of employees with seemingly nothing to do. There was one who's title must have been "part go getter," another "money taker," and a whole gaggle of "stand arounders." This dealership has A LOT OF OVERHEAD AND THAT MONEY'S GOT TO COME FROM SOMEONE, and it's NOT going to come from me.