Well done - Merry mac
Todd was a pleasure to work with both polite, patient and extremely well informed on the features on the Infiniti QX60. I have already recommended him by giving his business card to a friend who has owned her Infiniti for 17 years.
Dishonest practices - BrendaE
I brought my vehicle to Infiniti as the front driver tire had a slow leak. After about 30 minutes the gentleman in the service department informed me that the tire was “not repairable” and suggested that I purchase two tires as another tire was becoming worn. The cost for both tires came to approximately $608. I declined to have the tires replaced thinking that I could certainly get a better deal somewhere else. Infiniti removed the locks on my tires for $40 and I headed to Gerald’s in hopes of saving myself a few hundred dollars. After a few hours of dropping my vehicle off at Gerald’s I received a call that the vehicle was ready. When asked the cost…he said “FREE.” Wondering how could that be and explaining my interaction with the service department at Infiniti dealership his response, “Ma’am, I’m sorry about that but your tire was completely repairable.” How utterly dishonest and crooked is that? I didn’t think for one second that I did not need two brand new tires as the Infiniti service department so easily and dishonestly alleged, my hope was just not to have to pay so much. I only hope that the dishonest business practices don’t permeate throughout the organization. My experience with Baker Infinit has been marginal at best. Take your vehicle to Gerald's. They do good work and more importantly...they are honest!!
Terrible service - Irene
Car has been there since 12/27/16 and no phone call on status of car and no loaner provided. Car has problem with not starting & they accussed me of not knowing how to start the car, have had car for 10 yrs, i know how to start car. Service is deplorable! This is the 2nd time car has been there for same issue. Charged me $65.00 + 90.00 to tow it there and did not fix the problem first time &now back in and not one call on status. This is my 3rd infiniti and probably the last
Sandy was great! We literally spent all day at the... - Santanalf
Sandy was great! We literally spent all day at the dealership looking for the right 2 vehicles. Sandy wasnt pushy and helped guide us to the perfect vehicles for our needs based on our budget. He was friendly informative and patient. I'd recommend working with him anytime if your looking for a car.