A great Porsche experience - budstage3
5 Stars to this dealer, Senior Service Advisor, Scott Feinglass and Master Technician, Neal Williams! I took my new (to me) 911 Porsche Turbo S to this dealer for difficult and detailed repairs to the leather dash and a defective transmission mount, both of which were covered by the factory warranty. The work by Neal was perfect and flawless which was necessary because I plan to enter the car in Porsche coucours competitions and other events. Scott did a wonderful job in making sure that the repairs were covered by Porsche as they should have been. He also did a great service in finding me me a rental car while the work was being completed. In addition to the excellent workmanship, these guys got my auto back at the exact time they promised which is unheard of in this day and time. In addition to the above, Scott and Neal are wonderful guys to work with! Again, 5 Stars Plus.
Bud in Greenville
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Top Customer Service - wvaiden
I took my f-type in for an annual service and they kindly provided an E-Pace loaner so I could make my way back to Augusta where I’m from. Picked up the car two days later @ 10:30am and shortly after departing, my car developed a violent steering wheel vibration. The wheels and tires were brand new and only mounted 1 week prior to the service visit; No vibrations prior to the visit. I got lunch and afterwards headed right back to the dealer. The tech who performed the work, while seasoned, had also overlooked resetting the ‘Service Required’ indicator on the dash. Determined to get it right, the staff was extremely helpful and understanding of the situation and they put the technician back on it immediately. An hour later they take me through the shop to bring the culprit to my attention. Evidently it was the hub fitment of my aftermarket wheels (Forgestar F14), off by just mm. They required a careful mounting procedure to get perfectly centered on the hub. Turns out all four wheels were also out of balance as well. Thanks, Discount Tire, you got half of it right. It takes another hour and a half to reprogram the car to stop the service indicator from flashing on during startup. I left the dealer just after 2:00. A couple of concerns looking back at the visit: 1) Why was the ‘Service Required’ indicator overlooked (hard to miss if you’re even remotely paying attention) and 2) why wasn’t the vehicle test driven to ensure it was road ready for the client? I appreciate the fact they re-balanced all my wheels and didn’t charge me. It’s perfect now. Thanks fellas. But, I suggest a more thorough pre-delivery inspection needs to be implemented.
Awesome experience! - corinne1
You have a Very curtious staff, and service department. They immediately advised me of what the problem was. The next day it was Fixed and ready to go ! Thank you
Great service. - Mike
Purchased a 2018 Jaguar XJ from Leah Maggio at Hilton Head jaguar. She was very informative & helpful thru the entire process. I am very happy so far.