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Great service. Got my vehicle in quickly after I called.... - Wick
Great service. Got my vehicle in quickly after I called. Fixed the problem quickly the day I brought it in and kept me well informed
The service team at Lewis and Clark Ford did a great job... - schildbrooks
The service team at Lewis and Clark Ford did a great job on my F-150. Couldn't ask for a better experience. Thank you.
Unfortunate mistake on the dealers part caused an issue... - C.harvey2313
Unfortunate mistake on the dealers part caused an issue with our coolant line. Asked that the entire repair cost be absorbed, the dealer would only cover a portion. I still have yet to receive a call back from the service manager. Terrible customer service.
Brought my vehicle in for an alignment, took them 2 days... - Ender515
Brought my vehicle in for an alignment, took them 2 days to get it done. When I called to ask if it would be done the first day, the guy on the phone was extremely rude and not very cooperative.
Impeccable Service - FordBrad
I am always so pleased with the service that I receive from Pierson Ford. It is tough for me to get out of the office some days. They will get my vehicle from my parking lot and drop it off when they are finished.
I highly recommend the service department.I bought my... - Bikerboy.605
I highly recommend the service department.I bought my pickup from a different dealer but the service here is excellent.My wife also purchased 2 new ford escapes and we are both very pleased with the salesman and service of them both.👍
I dropped my new car off one of the many times for water... - Snoopy198869
I dropped my new car off one of the many times for water leaks. When I dropped it off I happened to have the dash display of the tire pressures visible. All the tires were showing good. 20 minutes later they drove my car out and said the issue was fixed. I got in the car and immediately the low tire warning came on. The rear tire was very low. I went back inside and said I had an almost flat tire. They sent someone out to remove the wheel and check the tire. They found no issue with the tire, installed it and charged me $20 plus tax. The next day the tire was flat. I pumped it up and drove to another shop to have the tire repaired. The other shop person immediately saw a nail in the outer sidewall between the tread and sidewall which warranted new tire, $235. I was told it was almost impossible to have this happen accidentally, which made me believe this was done on purpose somewhere. My warranties are over. Watertown Ford Chrysler won't see my vehicles for service ever again.
Warning lite and message - WAYNE GUTZMER
I had scheduled an oil change and tire rotation the week prior to my visit. Two days before that I was driving down the road and it basically just shut down to an idle that was very rough and I got a couple of messages advising to get it to a dealer. After waiting about an hour for a tow-truck, I decided to turn in off and see if it would start again. it started up and all messages were gone.
When I took it in two days later for my service appointment, I told Shawn about the problem, and he advised me that I had only scheduled an oil change and he did not have the capability to check that without an appointment and the next one was the end of the next week. He said he had people living in motels waiting for repairs and left me with the impression that I should be happy mine would still go.
The interesting part is that on two previous oil appointments I had mentioned that the transmission would slip at times. I was told each time that nothing "showed up", which led me to believe that it had been hooked up to read any codes that might have been "telling". I now believe that that explanation was just to get me out the door and that nothing was actually checked..I went back to the records of those visits and see that nothing was noted as to document future potential problems. The same situation exists this time as nothing was noted on the service form.
I purchased this vehicle at this dealership and have a good relationship with the salesman Scott.
I have an appointment with another dealer to assess the problem. Since it is now past the 36,000 mile warranty, I may be in the same situation as some of the other commentators, since nothing was documented previously that may have led to this problem. I did not get a request for an evaluation of the service by either e-mail or snail mail, so that indicates to me that Shawn knew it would not be good. Hopefully this is something simple that is a warranty item so there will be no need for any further action with this service department. Long time Ford owner