Gregg Holbrook

I need to adjust my rating from 5 stars to 1 star as it won't let me rate any lower. I want to start by saying that i have been a loyal customer for 13 years and have purchased 11 cars in that time frame. won't let me rate any lower. I want to start by saying that i have been a loyal customer for 13 years and have purchased 11 cars in that time frame. Lately, we have had a few issues, but nothing really major until now. My husband took his truck in the other day for service and got it returned to us with a huge cracked windshield. Strange since it suddenly had 2 chips under each wiper blade that weren't there a week before when we had the hail estimate done on the truck. Talked to service department and was told it was that way when they got in it. Asked them what they were going to do to fix this situation, was basically told not their problem. Called and left a message to talk to the service manager he didn't even bother to call back. Called to talk to the manager of the mitchell Ford location and his response. I'm not sure how that could have happened and said he would look into it. It has now been a week and nothing back from them, so I guess he doesn't care about it either. They would be more than happy to fix and then charge us for the repairs. This is how you treat customers who have spent hundreds of thousands of dollars with you? Ridiculous! If this is how you are going to take care of loyal, long term customers, then I guess I will have to take my business elsewhere. Guess maybe the other company in town that, from what i heard, treats their customers with respect. So its up to you vern eide ford keep long term loyal customers or lose them. Make this right, and i will gladly change my review. If not, then i will tell everyone i know to never shop with you More

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Always quality work in a timely manner. Friendly, and explained things so I understood what they were finding. Friendly, and explained things so I understood what they were finding. More

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They were short handed but still only took about an hour for an oil change and recall work. for an oil change and recall work. More

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Vern Eide in Mitchell is an awesome dealership. The service department is always very accommodating in getting my Explorer in, even on short notice. They are thorough and timely with the services p The service department is always very accommodating in getting my Explorer in, even on short notice. They are thorough and timely with the services provided. The employees are considerate and knowledgeable. More

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excellent I would definitely recommend to my family and friends. Friendly helpful and really do care about you and your service. Very great service and quality I would definitely recommend to my family and friends. Friendly helpful and really do care about you and your service. Very great service and quality of work.. More

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Great service! Honestly, was off to a rough start with the purchase of my used truck. I'm the end, they whole dealership came together to make me happy about my pur Honestly, was off to a rough start with the purchase of my used truck. I'm the end, they whole dealership came together to make me happy about my purchase! More

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