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Mr. Henderson was extremely helpful, patient and kind.... - Colinger
Mr. Henderson was extremely helpful, patient and kind. Made the entire process easy for me.
He got me in a safe reliable vehicle I could afford.
Very happy with the purchase!
I was upsold on a "new" 2021 Toyota Sienna that had been... - tyrone
I was upsold on a "new" 2021 Toyota Sienna that had been previously purchased that had over 800 miles which voided the $1,000 mobility incentive.
I specifically informed the dealership that the van needed to accommodate a 6 foot long stretcher which requires removing the middle seats. Toyota states that removing the seats may void the warranty.
I’ve repeatedly contacted the dealership and Toyota to resolve this issue. Presently I have a $43,000 minivan that I purchased specifically to do ADA compliant transports that can’t be used to do ADA transports as the seats are “non-removable”.
Neither Toyota or the dealership will allow a refund. I was sold a $43,000 van under the guise that I could take the seats out and do ADA compliant transports.
Toyota has created an issue/dilemma that could simply be resolved with an airbag bypass switch but they would rather hide behind their warranties and policies rather than allow consumers to use the vehicles for ADA compliant handicap transports.
The customer is job number one is a philosophy long gone. It is now our job to distrust the salesperson, the dealership and the manufacturer and to scrutinize every aspect of the purchase, product, manufacturer and get it in writing. Policies and warranties supercede consumer rights.
Toyota is unwilling to authorize their own certified service technicians to remove the seats. Toyota authorizes certain mobility companies to make major modifications but they won’t authorize their own service technicians to remove 4 bolts and securely place a $3 resister.
Toyota has set a policy that does not allow consumers to comply with ADA guidelines. The dealership and the manufacturers policy is “we don’t do refunds” and you can’t modify the vehicle by removing the seats.
Simply stated, I purchased a minivan to do ADA compliant transports and was sold a $43,000 van that can’t do ADA compliant transports that I can’t get a refund on.
Had to trade in my vehicle for a new one no REGISTRATION - srgarcia14653
I had to trade ina vehicle for a new one through haars, and they worked with me wonderfully, until the second trade in. They forgot to take my down payment, costing me to have my bank overdrawn. Then when I gave them my down-payment they told me they would mail me my registration information. I am now driving a car a month over due with registration, although the finance guy wrote down my right address they sent it to an old one, and I had to call, email, and complain multiple times only to be not answered, told I should be grateful for what they are doing and that they would pay 15 dollars for a two week extension on an already late registration, who knows if i'll actually get it. Instead of being decent human beings and a good company and taking care of the registration I BEGGED to be taken care of I am met with harsh and cold responses, and this is only after I left their website multiple emails. The finance guy Chris, never even returned any of my calls or emails, and had the seller, Tommy do it, who had no idea what he was talking about and took about a half a week to even get back to me to tell me this.