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Best experience ever - Brittany Cruz
y husband and I have been looking for a pick up for quite some time! So we decided to go into billion Toyota lot so see what they had to offer. I was greated with in 3 mins of me pulling into there lot. By a young nice looking gentlemen named Javier Carrillo. This young man went over the top to find us a pick up! My husband fell in love with a pick up that they had on there lot and wanted to trade our Honda Accord in for it. And pay cash on top. When the neg. First started for value on our tarde it was no Where close to what we wanted in the trade. After a couple time back and forth with counter offers on our trade. The boss and Javier did a amazing job.. and got us to a price we were happy with for our trade.
JAVIER IS A AWESOME SELLS MAN. AND I WOULD RECOMMEND BUYING A CAR FROM HIM ANY DAY? LOVE THE FACT HE'S BILINGUAL SO HE WAS ABLE TO COMUNÍCATE WITH NY HUSBAND AND FIGURE STUFF OUT WITH HIM.
WE ALSO FORGOT SOME BELONGING IN OUR HONDA WHEN WE LEFT THE CAR. I CONTACTED JAVIER AND HE WENT OVER THE TOP TO FIND MY ITEMS!
AWESOME BILLION TEAM!!! DEFINALLY WILL BE BACK ON OUR NEXT PURCHASE!!!!
THANKS SO MUCH FOR A AWESOME EXPERIENCE?
IF I COULD I WOULD GIVE 1000 STARS
Concern & compassion - luckylady
I would like to commend Jason Lesmeister for his invaluable help when a deer hit our Prius outside of Rapid City. We were traveling through from Washington State to Atlanta Georgia when the accident occurred, totaling our Prius. We were stranded there, not knowing anyone or anything about the city. Jason got us in touch with the collision manager, helped us unload our belongings, and drove us to a motel. He even spoke with the manager there and they allowed us to check in early. He kept in touch with us while we worked with the insurance company and continually offered his support. He was the best thing that happened to us on the worst day of our lives! Cathy West
Had to trade in my vehicle for a new one no REGISTRATION - srgarcia14653
I had to trade ina vehicle for a new one through haars, and they worked with me wonderfully, until the second trade in. They forgot to take my down payment, costing me to have my bank overdrawn. Then when I gave them my down-payment they told me they would mail me my registration information. I am now driving a car a month over due with registration, although the finance guy wrote down my right address they sent it to an old one, and I had to call, email, and complain multiple times only to be not answered, told I should be grateful for what they are doing and that they would pay 15 dollars for a two week extension on an already late registration, who knows if i'll actually get it. Instead of being decent human beings and a good company and taking care of the registration I BEGGED to be taken care of I am met with harsh and cold responses, and this is only after I left their website multiple emails. The finance guy Chris, never even returned any of my calls or emails, and had the seller, Tommy do it, who had no idea what he was talking about and took about a half a week to even get back to me to tell me this.