107 Tennessee Ford Service Centers

I bought a longblock crate motor from Graham Ford and had... - gandalf

I bought a longblock crate motor from Graham Ford and had it installed in my Lincoln in Dec 2006. On July 15, 2007 the motor died on me. Dealer claims there was a small leak in the radiator that caused catastrpphic engine failure. Would not honor the 36mo. 75K mile warranty. They claim it warped the heads and burnt the rings in it. I babied this car. I performed regular PMCS on the vehicle each time I drove it. I wouldn't let anyone drive it, including my wife of 24 years. The motor cost me $5264.00 installed. I'm not going to trash it. I wouldn't buy a coke from GRAHAM FORD LINCOLN MERCURY in DICKSON, TN BUYER BEWARE!!!!!!!! These guys are dirtbags and crooks. If you're thinking about parting with your hard earned cash, think long and hard before buying something from GRAHAM FORD LINCOLN MERCURY in Dickson, TN Ford Motor Company WILL NOT INTERVENE! You're on your own with the dealer. Its HIS interpretation that determines whether its under warranty or not. BUYER BEWARE!!!!!!!! You'll get burned!!! Would I recommed this dealership? NEVER! Would I buy another FORD product? Not in this lifetime!!! I will tell anyone willing to listen about how this dealership dealt with me. I will post it far and wide on the internet. Checkout alt.autos.ford on USENET, checkout blogs, its all there for you to read!!!! If you've read this and still buy something from them, you're NUTS!!!

Honestly, wish I didn’t have to put a star at all. - cohorts.dado_00

Honestly, wish I didn’t have to put a star at all. HORRIBLE customer service and complete lack of knowledge about how warranties work. Clearly reading/ scrolling through a customer‘s file is too hard. They have attempted multiple times to charge my family for services covered by the warranty. They did not provide a loaner or ride to or from the dealership when my husband‘s truck was undrivable without any power steering (Ford’s software issue). He had to pay for a Uber just to pick up his truck. They suggested my husband still drive it until the only available appointment which was weeks out. The clerk only offered a “that sucks” when my husband, a member of the military, explained the situation. I believe this dealership is very biased and provides better service to customers who purchase vehicles from them, over customers who purchase vehicles elsewhere. The Ford dealership where we came from has excellent customer service and provides customers with a loaner or ride and they, now, even offer free pick up and delivery.

I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo

I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry Duncan Ford, will be the place, I get my cars serviced, from now on. Larry Brown

Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog

Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!

When you call it takes them so long to answer. - Bruce

When you call it takes them so long to answer. Then when they answer and transfer your call to service very rarely does anyone answer. When you ask for a call back very rarely does anyone. Need much improvement for customer service

Service - Mac

I always get great service. This is why I keep coming back. If the service wasn’t good I would take my truck somewhere else. No one else has worked on it.

Great Service - DonnaB

We have used this service department for oil changes or repairs for the past 7+ years. We have always been treated well but more importantly they do a good job. Last week I happened to be driving nearby when my tire pressure light came on. I drove to Lonnie Cobb service door. Within minutes Chris had check the pressure and added air and I was on my way. Chris Becker, Kelby Newsom and Kevin King thank you for great service!

Horrible service manager Andrew ! - buddyzoey740

Horrible service manager Andrew ! Don’t have a key made there they charge $225 for one key , access unlimited charges $90 for 2 keys . That way too high

Did you buy it from here - Matt123

Took vehicle for warranty work. The service guy asked if I bought the chicle from them. I did not. He called the next day and told me that I would have to take it to another dealer because he was afraid dodge would make him eat the labor since I didn't by it from there and supposedly it had been worked on that same part from the other dealer I bought it from. Now I have to waste another day since they wouldn't fix it and take it out of state. I will never recommend them nor will I ever by from them. I am 31 and average buying a vehicle every 3 years and It will never be a vehicle from them. Hope that labor you was afraid to eat was worth it . it cost you my business,my families business and anyone else this message reaches hopefully

I visited Pro Auto to get my car detailed. The owner Kirk... - tom zekoney

I visited Pro Auto to get my car detailed. The owner Kirk greeted me and was very professional and knowledgable of the questions and concerns i had about my car. I was sold in seconds on the service. They got me in and did a wonderful job. The employees had a high skill level and completed my car to exceed my expectaions. I know they do alot of business, but i felt like i was a top customer. They also started a car sales lot. Looks like these guys are growing and doing well. No wonder. Great experience. They have my business and i have never heard any thing negative here in town. thanks pro auto tom

Very poor service on our f350 dually. - rebaryan

Very poor service on our f350 dually.Took in for service before we left on trip pulling our camper. Got home and noticed the tire pressure was not right on the rear wheels. Took to our local tire shop to put air in the inside rear wheel and found out that 4 lug nuts were just barely on. He checked the front for us and 1 of those was the same way. Good thing we checked before leaving town. Will not use them again.

Took our GMC Canyon to the GMC dealership in Winchester... - Tsteelm2

Took our GMC Canyon to the GMC dealership in Winchester last Friday to be serviced. That night as we were going out to eat we received an alert to add oil. stopped at a gas station and added 4 quarts of oil. It was dark, it was raining the oil was expensive. Gave the dealership a call on Saturday morning and was told to bring it in. We live an hour away. The result was an O ring, no idea if it was from the old filter or the new. We received no apology, no concern of our inconvenience. We take the truck there because we purchased it there and felt they would be professional in dealing with our needs. We expected more from this dealership and especially the service department. The service department is an important factor when I purchase a vehicle. This was the second truck we purchased from this dealership.