Summarize what? I got my oil changed. - Bob
Very friendly and very quick service. Could not ask for better service. They found a way to schedule my service even though I did not csall ahead and schedule service. Thank you.
Top Reviewed Service Specialists At This Dealership
Fantastic - Rach2223
I was in a tough spot with my old car going out on me out of nowhere, Bobby done a wonderful job making sure I found the perfect new fit for me and my daughter, had a new car within a week and I couldn't have asked for better help.
Very friendly and accommodating - GK
Exemplified great customer service, was very helpful and efficient, went above and beyond addressing other problems I hadn’t came in with. Service was free!
Service department employee. - Customer jshack
I have purchased four autos from this dealership over the past fourteen years. Always have received outstanding service during that period. However I have to say that the best has been from James Falcone, He is a great asset to your dealership. He is always ready to help you in any way he can, and is very polite, and pleasant to work with. He deserves a great Pat On The Back.
My Special Request-happy happy happy - Pamie
I cannot brag enough on how I was treated by Lawrence Stewart and Mr. Bond!! I had a -very special request -and they went above and beyond to fulfill my wish!!! I was very picky about the style, color and interior and I was not willing to settle for anything less. They were honest, respectful and great to work with-just fantastic-I totally recommend them to everyone Thank you so much for everything I LOVE my 2017 Hyundai Santa Fe yall are great 💕 Signed happy happy happy!
Top notch! Great service! Great people! - Alycia :)
Better than ever expected! Took great care of me! Great service advisors and love seeing Ozzie! Will definitely recommend to friends and family. Thank you so much!
Awesome customer service!!! - Embernixon
Courtney was awesome in the service department! She got ya a shuttle to olive garden and by the time we got back our car was done!!!
First service on my new car - Florida 19
We had an appointment--- service people took us at the right time. There were at least ten cars waiting to be serviced. They said since we were waiting we would be next. Service was less than an hour for our oil change and tire rotation. When our vehicle was ready we paid the bill and handed us the keys. As I walked towards the car there was grease finger prints on the hood.--very visible. We got another service person and told him about the grease marks. They immediately sent a worker out to the car with cleaner and a rag. He cleaned the hood ---then my husband opened the drivers door---more grease on the steering wheel and the door. Can't believe they didn't see all the dirt and grease.
**AVOID AT ALL COSTS** - JoJo06891
I always take my car to the dealer because I believe they provide quality service and are more honest about what repairs your car needs. Not here. I called for an oil change, was quoted $35.95 and then charged $60. My car takes synthetic oil yet somehow these brainless techs put conventional oil in. The service was slow (almost 2 hours for an oil change when I had an appointment) and they didn't even reset the service interval on my car. Bottom line, unethical, immoral and terrible service!
Good dealership - Cars2018
We bought two cars from them, one week apart and have been very satisfied. We get both of them serviced at the dealership. All of the employees are very friendly and I feel they are taking very good care of the cars. I highly recommend them.
Kept in touch - hummergirl07
I was driving through Nashville, my check engine light came on my 2010 Impreza and I noticed my power wasn't as strong as it usually is. I was freaking out. I wasn't expecting a phone calls so fast. Turned out it was the spark plug and my fluids were low too. Thanks for getting me back up and ready for the rest of my trip.
service - Bevlockh
Excellent service and friendly people I have no more words to say for 25 minimum I have moved from Maryland and have lived in Tennessee for three years. Service has been excellent each time my car was serviced
THIS DEALERSHIP DAMAGED MY HEADLIGHT AND REFUSES TO REPAIR! - Emmydoyle
I drive a Hyundai Genesis 5.0 and decided on March 20th (Tuesday) to get my left turn light bulb repaired at the Hyundai on Covington Pike. Upon arrival at 3:00 PM, I asked the service tech Antwon if the process was long. He stated "No, it shouldn't take us any time to repair your light". My car was complete at 5:07 PM, two hours later. In a rush, I left without viewing the work done to my car expecting a simple turn light to be repaired correctly. On Friday, I personally washed my car and noticed the same headlight I got repaired was damaged and broken. Immediately, I called Antwon the service technician and left a voicemail. I called again on Saturday with no answer. He did not return my call. I returned to Hyundai on Monday expressing how I had not noticed it until washing my car and how I had not hit anything. No damage or scratches on my grill or paint, JUST a busted light that happens to be the same light I went to get repaired!! The manager stated it could have been hit by a cart, however, I have not gone to ANY stores and there are ABSOLUTEY NOOOO scratches on my paint. This has had to be the worse experience EVER and it has cost me $1,500 when I simply went to get a bulb change!! The manager David was dispassionate and immediately stated it was nothing on them. The GM Jason was as well. I had nooooo issues with my headlight prior to coming to this place and I completely regret it!! I would NEVER recommend anyone to buy a car from Hyundai or get any repairs done at this location!!! They do a pre-inspection video that clearly shows no damage to my light, but no post- inspection video!! Horrible DO NOT GO TO THIS LOCATION!!!! AND CHECK ALLLLL OF YOUR WORK BEING DONE BEFORE LEAVING!!
Terrible location - do not go here - Kport3
Poor customer service and long waits best describes this location. They don’t honor appointment times. They are incredibly disorganized. You can never get someone on the phone or to call you back. They do not keep you updated on the status of your vehicle. I would not feel comfortable leaving my vehicle alone with this group. In addition to suffering through terrible customer service at the service center, if you go to this location you will have to fight the sales people who pounce on you the second you pull in to the lot. I’ve had sales people trying to sell me a vehicle before I’ve even gotten out of my car. They hover around the entrance like vultures. The service staff can’t be bothered to help you. The facility where you wait is disgusting. It is not clean at all. If you can, drive the extra time and go to one of the other dealerships near here.
Go Somewhere Else - shae85tn
I should have stuck with Jeep like I had intended! Drive to Lebanon if you want a Hyundai! Angie is incredibly rude and unprofessional! After buying 2 vehicles here, I will never go back, nor will I recommend to anyone. They have lost a long time customer due to her bad attitude.
Very poor attitudes - degoble
My wife and I have purchased 4 new Sonatas and 1 used (2013) Sana Fe in the last 6 years from Twin City Hyundai. Will not buy another from them period. My 2013 Santa Fe, whic I paid $1700 for extended warranty, keeps blowing right side low beam head lamps. I have spent out of pocket in excess of $100 for replacements. I asked them today to replace it at no charge and was told they would supply labor (2 minutes) but I would have to purchase the bulb from them. I again explained that this is an issue with the vehicle that should be covered under warranty and if they could not fix it that I may need to ake my business elsewhere, at which point, Eddie Nasser (GM) told me to take my business elsewhere. Wow! How can a place stay in business with a GM like this I will probably leave the Hyundai brand and go to Honda because of this. But I definitely will not be back to Twin City Hyundai for service or to purchase any more vehicles. So much for customer loyalty!
Perfect - mojo
Anthony Moore is a excellent car salesman he took great care me, I would recommend anyone for Anthony thank you my experience overall was great.