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Hyundai of Cool Springs - Service Center

Franklin, TN

4.0
104 Reviews

104 Reviews of Hyundai of Cool Springs - Service Center

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July 25, 2022

Everyone was very professional and polite. The job was done in a timely manner. They washed and vacuumed the car for us. The Advisor explained about the next maintenance and that was appreciat More

by bigdog905
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Falcone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Hyundai of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 16, 2022

Hyundai of Cool Springs was accommodating to all of my needs and was prompt, efficient and thorough in caring for my car. More

by John
Customer Service
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy has always been your best customer service ambassador
Apr 18, 2022 -

Hyundai of Cool Springs responded

Hi John, we are so happy to read such a great review about Hyundai of Cool Springs! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

March 08, 2022

Mechanics seem capable, but in the last 6 months two of my cars have spent 32 days in the dealers shop. First 14 days for one car, $700 and nothing fixed. Second 18 days for another car, $620 to replace tw More

by Troy Ward
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
James Falcone
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2022

Got a recall serviced on a trunk latch. The team was nice and quick to get the job done. They even topped of my fluids which was kind of them. Overall it was a great experience. More

by stamps421
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Hyundai of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Please feel free to check our social media pages to stay in the loop on product news and updates. We can't wait to provide you with top-notch service again on your next visit! Take care!

January 21, 2022

Mr Falcone is very helpful and always pleasant. He goes Mr Falcone is very helpful and always pleasant. He goes the extra mile to make sure the customer is happy. More

by Tucker
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Falcone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Hyundai of Cool Springs responded

Hi Tucker, thank you for your kind review; we are happy to pass along your comments to the team here at Hyundai of Cool Springs! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

December 02, 2021

As it turns out, there is a significant flaw to Hyundai engines and there have been class action lawsuits, resulting in Hyundai being liable for replacing the engine. Unfortunately, I am one of the peopl More

by lizholloway29
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Nick Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
October 25, 2021

Chris was very kind and knowledgeable when I expressed concerns about my brakes. He was attentive and took the time to hear me out. More

by martel.liz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Raimodo
Oct 26, 2021 -

Hyundai of Cool Springs responded

Hello, thank you so much for your kind words about your experience here at Hyundai of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

October 06, 2021

Anthony berry is a phenomenal oil change tech the service received was absolutely wonderful - totally recommend them! More

by Krysandfaith
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Berry
Oct 07, 2021 -

Hyundai of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hyundai of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 08, 2021

Having had service on Lexus, Mercedes, and Chevy's I have been terribly disappointed in the lack of communication from the service department. i have a new Palisade with a warranty problem and am on week 4 o More

by jshort
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Falcone
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2021

After engine locked up on interstate, had 2017 Tucson towed to Cool Springs. Realize it was News Year Day and followed by weekend, so did not expect them to drop everything and take care of me. But di More

by bobbiepatrick1327
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris Ramoudo
Mar 08, 2021 -

Hyundai of Cool Springs responded

Bobbie, We apologize for the inconvenience. Management has been notified so we can make proper adjustments. If you would like to speak further on this matter, please, call Mark Hepler at 615-790-2500. Thank you, Amber Marx

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