Good Job - d bigham
I went to Volvo of Chattanooga to have my 2017 XC60 serviced. It was performed in timely manner and very service oriented. No problems, great service.
Wonderful experience from start to finish. - Tracy
John was very personable. He spent a lot of time with us and had answers to all our questions. He has followed up with us twice already to see if we had any additional questions about our car. We would highly recommend this dealership and John Crider. We love our new XC90!
Customer service isn't dead yet! - Big Lar
I took my car to Darrell Waltrip Volvo for it's 30000 mile service. I was properly greeted and told my service rep, Josh, would be with me shortly, which he was. After completing the paperwork and me telling him of a problem with my windshield washer fluid, he quickly fixed the problem and indicated my car would be ready in 2 hours. It was discovered I needed an alignment which took a little longer but that was understandable.
Another service rep, Lane, drove me to a nearby restaurant for breakfast and offered to come and pick me up. I declined and said I would walk back, but I appreciated his kindness.
The total experience from start to finish was excellent. I hope both of these guys are there the next time I return. Larry Elliott
Different Customer Service for Different Customers - tyrayd
We moved to Clarksville Tn and Nasville has the closest dealership. At our previous service center in Chicago they always washed the vehicle after each service. We have been this service center six times and never received a complementary wash however customers sitting all around me received one. Hopefully someone is monitoring this review site to give me some insight or is there a special code word or something? I know it may seem pretty to some but I should receive the same customer service as any other service paying customer.
Bought used Silverado, easy car buying experince - Kevin_hicks_1984
Bought a 2013 Silverado there this month. Found it online and got my financing set up at local credit union before I went. Called ahead to verify it was there and they said it was, and they asked when I would be by and I said on my way. So my dad, my 3 year old son and myself pull up to find the truck pulled into the dry In front of the dealership waitin for us. Sales guy came right out and started showing it to us. Took it for a drive and made an offer, and after about 15 min of negotiations we made a deal that I feel like was in my favor. They started paper work, service took the truck to clean and gas. I sat down with finance and wrote a check and closed the deal, then we were on the road. My only compliant if I had to have one was the truck needed an oil change when I bought it, didn't notice til I got home or j would have asked them to do it. It was on 13% oil life when I bought it. But very happy with my truck and the experince and the sales team and management, all treated me and my dad like we were one of the guys. Would buy another car from them in the future. Also received a thank you card from sales man in the mail two days later.