Bought used Silverado, easy car buying experince - Kevin_hicks_1984
Bought a 2013 Silverado there this month. Found it online and got my financing set up at local credit union before I went. Called ahead to verify it was there and they said it was, and they asked when I would be by and I said on my way. So my dad, my 3 year old son and myself pull up to find the truck pulled into the dry In front of the dealership waitin for us. Sales guy came right out and started showing it to us. Took it for a drive and made an offer, and after about 15 min of negotiations we made a deal that I feel like was in my favor. They started paper work, service took the truck to clean and gas. I sat down with finance and wrote a check and closed the deal, then we were on the road. My only compliant if I had to have one was the truck needed an oil change when I bought it, didn't notice til I got home or j would have asked them to do it. It was on 13% oil life when I bought it. But very happy with my truck and the experince and the sales team and management, all treated me and my dad like we were one of the guys. Would buy another car from them in the future. Also received a thank you card from sales man in the mail two days later.
Customer Service at it’s best! - Clark468
I brought my XC60 in for an oil change and left with a 2018 XC90. Derrick provided us with the utmost professionalism and knowledge during the process. Mike Nichols helped with the number and paperwork process of ultimately being a deciding factor of me choosing to upgrade my vehicle. A sweet man named Ardis also assisted in such a wonderful way that the connections were real. The finance manager made the deal complete with wonderful additional warranties for me. The complete service that I experienced is exactly how a customer should be treated. This dealership will have a faithful customer from myself and all of my family.
Customer service isn't dead yet! - Big Lar
I took my car to Darrell Waltrip Volvo for it's 30000 mile service. I was properly greeted and told my service rep, Josh, would be with me shortly, which he was. After completing the paperwork and me telling him of a problem with my windshield washer fluid, he quickly fixed the problem and indicated my car would be ready in 2 hours. It was discovered I needed an alignment which took a little longer but that was understandable.
Another service rep, Lane, drove me to a nearby restaurant for breakfast and offered to come and pick me up. I declined and said I would walk back, but I appreciated his kindness.
The total experience from start to finish was excellent. I hope both of these guys are there the next time I return. Larry Elliott
DO NOT TRUST THIS DEALERSHIP! - John Collins
DO NOT TRUST THIS DEALERSHIP! I bought a 2016 Certified Pre Owned Volvo from Volvo of Memphis, but was lied to about the car having been in an extensive prior accident. I was repeatedly told the car had not been in any accidents, and that a Volvo Certified Pre Owned car had to be thoroughly inspected to look for signs of previous accidents. Well, when I got the car inspected the mechanic immediately pointed out the tell tale signs of the front end having been severely damaged, and poorly repaired. When I contacted the owner about a resolution, Ernest Norcross only said the vehicle was sold "as is." This dealership, and even Volvo Certified Pre Owned program should not be trusted. Thoroughly disappointed. Had been a Volvo for Life customer, but not anymore.
"Certified" Pre-Owned - A JOKE - Ann
I purchased a "Certified" Pre-Owned Volvo and it needed work in less than 1 month. Already, 6 visits in only four months of ownership.