I took my car to the Denver City location because it is - Tina Dueck
I took my car to the Denver City location because it is nearest to my location. My car was only 16 days old when it began to have issues with the emissions system. I hired my son's friend to hook up the car to his code reader and it notified him that the emissions system had a hose loose. He could not find the hose and disconnceted and reconnceted them all, making sure that they were all tightened. However, the check engine light continued to turn on and off randomly. Then I began to hear a flapping noise when I drove that would change frequency when I changed speeds. I investigated but found nothing. So again I called my son's friend and he found the wire to the speed sensor loose and dangling, hitting the inside of my tire. He said the wire was partially stripped and patched it with electrical tape and reconnected it to the body of the car. He recommended that I take the car in to the dealership since it had only 3,000 miles on it and I bought it brand new. However, I am a teacher and didn't have time to take it in until 6 weeks later. I scheduled with Mustang Country because it is the closet dealership to my location. I received a call a few hours after I dropped it off. I was told that I needed to pay for the new sensor my car needed because I had hit something. Well, I had not and it was obvious from looking at my new car. I was told that a piece of tumbleweed had been removed from the area of the sensor. I was shocked that this was not covered by my bumper-to-bumper warrenty. I told them to order the sensor anyway and called the dealer in Grapevine, from where I purchased my car to see if they could intervene on my behalf to get the warrenty to cover the $278 to replace the sensor.
When I went to pick up my car, I looked at what had been replaced since I was told that the car was ready to pick up. Turns out the car needed 2 sensors, 1 that was covered by warrenty and had not been ordered due to unavailabilty (what??) and the other $14 sensor that apparently cost $264 to install. The service center said they would call me when the other sensor was in and it's now been a week and I don't know that I'll ever get a call.
I did talk to the service center in person and talk to them about warrenty covering normal wear and tear on the car, and they reached out to someone and decided that they would file the warrenty "a different way" to see if it would be covered.
Overall, I am not impressed. I was hoping since Mustang Country was a small "hometown" dealership, the service would be top-notch. However, no one seemed to be clear on much. The technician, the service department, and the cashier are not on the same page, so I had to repeat my story and question the warrenty process several times.
The only person who actually got anything done was an older lady who saw my frustration and stepped in to listen to my story (yet again).
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