397 Texas Chevrolet Service Centers

Mr Shoftner has repaired my Ford pickup, which has over... - craiganeedham

Mr Shoftner has repaired my Ford pickup, which has over 300,000 miles, several times, and my experience every time has been outstanding. The one thing that I really appreciated the most was his honesty when assessing the problems with my truck. He did not try and charge me for unneeded repairs, and allways suggested only the repair required to correct the problem. I definitely appreciate him helping me keep my truck on the road with his affordable prices. It is hard to trust people in the car repair business, because I have been burned before by other supposed professionals. I do trust Mr Shoftner though, and he has yet to let me down. I would recommend him to anyone

I had my vehicle worked on and everyone was very nice and... - sadler.lonnell

I had my vehicle worked on and everyone was very nice and helpful! I was in and out pretty fast.

Amazing service department. - amd22

Amazing service department. Very friendly and professional. I will not bring my vehicle anywhere else!

Friendly staff, clean establishment, and an experience - Accord4More

Friendly staff, clean establishment, and an experience that I will always remember! Israel and Skylar made the deal happen and me and my family thank you.

Great Dealership/Great People! - bvenerable

Lee Hoffpauir Chevrolet in Goldthwaite is the BEST place to get service or to buy a new vehicle hands down! Don't miss a chance to visit them and be blown away by their customer service!

Don't take your vehicle to this dealer for repairs. I... - kyle.eckhardt

Don't take your vehicle to this dealer for repairs. I took my sons 2012 Silverado in for a air bag recall and the technician cracked the dash. I talked to Dalton the service writer and he said there was nothing he could do and that it was a common problem. I then talked to Brad Tegeler the Service manager and he said the only thing they could do was to replace it at cost. Why should a customer pay for their incompetency. Its a shame people/businesses wont take ownership for their mistakes. I was in the process of buying a new truck and had originally talked to one of their salesman. I wont do business with someone that wont do what's right and hope you don't either.

Worst experience I have had with a service department. - ryant

Worst experience I have had with a service department... Repair Order #6220499 A month has transpired since we dropped off our vehicle for a ticking noise from the engine. No check engine light, no misfires, fuel economy normal. The technician diagnosed it as a failed lifter. Valmark service charged my extended warranty company $10,000 for lifters and a camshaft job. First attempt at repair failed. Valmark opened a case to have GM (TAC) send another set of lifters. Second attempt at repair failed. Our vehicle went from running on all eight cylinders to being inoperable. Valmark now claims there is a "blockage" in the engine keeping oil from getting to the lifters correctly. Based on expert advice and technical guidance on the engine lubrication cycle of operations, this is highly unlikely and almost impossible that it "all of a sudden" happened after two failed attempts at repair. Note: Valmark caused the current state the vehicle is in. The dealership quoted me an engine replacement close to $15,000. Extended warranty has now denied an additional claim, stating the failure is not covered. I attempted to get them to drop the price on the engine replacement, and they could not hit the reasonable number I asked for, $10,000. Mind you, the dealership has already received the money from my extended warranty (over $10k) for the work completed that did not fix the problem. My thoughts are that this money should go towards the engine, and I should only owe $5k (seems fair). Instead, people are going to get paid, and we are left stranded. Now I have involved GM Corporate, and they have heard the situation and are happy to investigate further. I also reached out to Chevrolet technicians I know who seem to believe a mistake was made with the cam install concerning damage or improper procedures. Previous repairs by the dealership include a failed repair on an oil pan seal (still leaks), a bolt they stripped in the cylinder head they had to tap out, and claimed someone from the outside put the wrong bolt in, along with preventive maintenance, and a new transmission. In conclusion, I brought my running, well-maintained vehicle in for a noise. Valmark Chevrolet, New Braunfels, misdiagnosed and failed at two major repair attempts, costing well over $10k, and now I am forced to either pay $15k for an engine, trade it in for nothing, or try to get outside help resolving this issue. BTW, the warranty company did not cover everything with the previous failed repairs, and I owe the dealership close to $1k just to have the ticket closed and the vehicle towed away. This whole experience has greatly changed my view of the Valmark service department. All I want is our vehicle back running properly, or a reasonable replacement. Valmark Chevrolet is not there for the customer in this scenario. Waiting to hear back from GM corporate and explore other legal options as well. I will provide updates as this situation unfolds.

Good experience, but one issue they had to drain my gas - soudkerk

Good experience, but one issue they had to drain my gas tank and did fill it up back like it was .

Vehicle service - megear

Excellent service as usual. Always a pleasure to go to Vara. The service advisors are always friendly and professional. They go over everything and explain details thoroughly.

Oil Change & Tire Rotation - LOTRVT

Prompt service with no problems scheduling and completing service. Would certainly visit this dealership again when in the area. Only issue was one of the valve stem caps was not replaced.