Purchased a vehicle from this dealership in May 2024 — - A. Love
Purchased a vehicle from this dealership in May 2024 — and within just days, serious problems began to surface. I returned the vehicle multiple times and made repeated requests for repairs. Over the course of several months, I personally demonstrated the issues to service staff, recorded conversations and incidents, and even installed a dash cam to document the ongoing problems. Despite all of this, the dealership refused to repair the vehicle.
As of July 1, 2025, the dealership has still refused to release the vehicle's service records. When the co-owner requested them, they were told “we don’t have any,” despite the vehicle spending multiple days — even a week at a time— on their lot.
Involved individuals:
Stephanie Johnson (Service Dept): Offers no assistance and passes customers off to a service manager who lacks knowledge or initiative.
Alan Whitson (Service Manager): Refuses to take responsibility, denies valid concerns, and places blame on the customer.
Tommy Taylor (General Manager): Acknowledged the issue and even said they would "just go ahead and replace the radio" — which was never done.
Nancy Kern: Handled communication with the DMV during the formal complaint I filed. After that, the dealership refused all service, claiming that I had “taken legal action” simply by initiating the complaint.
This dealership is not trustworthy.
In fact, they went so far as to issue a criminal trespass warning against a disabled veteran — solely to avoid making necessary repairs.
They ignore warranty obligations, avoid accountability, and withhold documentation that customers are legally entitled to receive.
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