247 Texas Toyota Service Centers

Made an appt.10 days prior,went in on time and got signed... - mrbuck1964

Made an appt.10 days prior,went in on time and got signed in. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. I then called a friend and got the number to the other dealer on my own. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was. As an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you......

The cost for repairs was actually LESS than an... - whittingtontexas

The cost for repairs was actually LESS than an independent guy. just because they are a mazda dealer and had the parts already in the back.

They were selling a "Certified" low mileage suburban. - MONO

They were selling a "Certified" low mileage suburban. I brought a body shop person with me to inspect the truck. As it turned out it had been hit on the rear drivers side door area. Carfax showed minor damage to the rear of the truck. The salesman was literally speechless when we confronted him with the inspection results.

Towed my truck here and the set department was horrible. - Matthew McMahan

Towed my truck here and the set department was horrible. Trying to say I flooded my vehicle when I turned out to be a spun bearing.

Had dashboard lights suggestive for O2 sensor failure. - IK

Had dashboard lights suggestive for O2 sensor failure. There are 2 pairs in the vehicle. Toyota folks said that I had to replace one pair for >$500. Which I did but the problem was still there. Then they said that I have to pay for replacement of the second pair. Really? For their inability to find the failed sensor I have to pay $1000 to replace them all? When I published this negative review at another site they responded that they told me about a possibility of other causative reasons and it was me who chose the replacement of a pair of O2 sensors. Huh? This never was discussed with me. I am not a vehicle/technically savvy tech, I'm just a customer.

I have purchased two vehicles at this location and I - Alisiam70

I have purchased two vehicles at this location and I guess I should have learned my lesson the first time around. The issue is that my second car purchased at community toyota has three separate warranties that were purchased with the new car. I was concerned that when the time arouse I would have a very difficult time accessing the benifits of such warranties. Sure enough it has happened. Let's start with the tires, mind you this was a brand new car with tires made for 50,000 miles. So my son had a blow out in Kansas I believe and he took the vehicle to the dealership there, and apparently dealerships don't share information , so the dealership stated they were not aware of any warranties on the tires until I called them. Anyhow the dealerships service department told my son that he needed to change all his tires so he did as he was instructed and payed over 1,400.00 dollars. After I called the dealership because they had not coved the one tire under warranty, because they claimed not to be aware of it. The car had about 29000 miles on it and the dealership claimed that the thread on the tires was too low. Debatable. I specifically got there warranties so that my son would not worry on his long trips to work but this was to no avail. It has been months of going back and forth with the dealerships and warranty companies and nothing. I am made to feel like an idiot for believing that they would honor what they sold me. So very frustrating and I asked specifically if my son or I would have to go through this circus , and of course the lady told me no. There was a manager of service that was helping me at the community toyota who seems very helpful but I was told he is no longer there Also my son driving all these miles had some bugs and hard water stains on the paint of the vehicle as well. And so started another fiasco. After being tured down for every request to get this remedied the insurance company finally agreed on a complete detail of the car...and there it began. I took the car to the dealership to get detailed (after about a week of going back and forth with insurance) on Monday so that it could get detailed tuesday and had to get a ride from the dealership to my home that night. So Tuesday I was told I could pick up my car because it was ready and I asked if I could pick it up at about 7pm so I could get ride. I was told yes and the keys would be left up front. When I got dropped off , neither the car or keys were there. The service man had forgotten and drove back. It took him about 30min to get there. After awhile he brought the cat to the front but the same bugs were on the front bumper and paint, also the tire covers were full of mud and dirt so I had to leave it again. This time I had to wait more than an hour for my ride to pick up again. The next day my brother picked the car up at about 7pm thinking my nightmare was over I parked and coverd the car. The next day I happened to look at the undercarriage of the car and it was still full of mud and dirt. ( I was told several times by service that the detailed job included the undercarriage of the car) So I took pictures and sent them to the service man. Then Monday comes and the service man tells me he would look into it on Tuesday because he saw this message late Monday. Tuesday the said service man calls and tells me there was a language barrier between him and the detailer and they do not have a lift to clean the undercarriage of the car. What do you say to that. I felt defeated, it's not like I can go see if they do or don't have this lift. It just baffles me that I had to literally be there for a week straight and call and go back and forth for them not to completely clean my car . Which the insurance is paying for, also Noone there seems to know what to do with hard water spots( which warranties they sold me covers). Not ever the body shop. The body shop told me I need a professional. Then I don't know what the dealership is if not professional.

Service after the sale is horrible - basically... - michael.novogradac

Service after the sale is horrible - basically non-existent. I purchased two vehicles from them during the last year - a 2020 Camry and a 2021 Corolla Hybrid. On the hybrid, they will not properly replace headlights under warranty that do not light up the roadway, but they claim it is normal and will not do anything about it. The passenger seat also incessantly vibrates and they also say this is normal. Both are safety hazards but instead of bringing the car up to an acceptable enjoyable driving standard. You can get a good price on a new vehicle here; don’t get me wrong. This is why I bought two cars from them. You just don’t get any service after your purchase.

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Truck problems enroute to Florida. - Bill M

Truck problems enroute to Florida. Moving my son to Florida on a tight schedule. Mike and the guys at Fox Toyota got our Tacoma on the lift and checked out quickly to get us back on the road. Can't thank them enough. Need more dealerships like Fox!

Made promises they didn't keep. Took 5.5 months to... - riddler

Made promises they didn't keep. Took 5.5 months to complete. Said I owed them $9,000 on day it was finally ready. First I ever heard of extra charges. STAY AWAY! SCAMMERS!!

I recently had an excellent experience with the service - P Guy

I recently had an excellent experience with the service department at Gulf Coast Toyota. The service writer, Marcus, was incredibly easy to communicate with and very accommodating. He made sure to include the repair technician, Rob, in our conversations to prevent any misunderstandings. Rob was knowledgeable and professional, quickly and efficiently diagnosing the problem. The parts department also enhanced the overall service by promptly ordering and supplying the necessary parts, resulting in a fast turnaround time for the repairs. Additionally, the service manager, Jack, went above and beyond to help resolve an unrelated problem I was facing. His dedication to ensuring customer satisfaction truly stood out. I highly recommend Gulf Coast Toyota's service department for their outstanding work and commitment to customer satisfaction. W. Stone 2019 Avalon Touring

I was told that I needed my left rear control arm - richie benno

I was told that I needed my left rear control arm replaced and it would cost $930.00. I was told that it would be okay to drive to New York and back, before I needed to address it. The trip went well and on my return I decided to get a second opinion. A local dealer checked my car and told me there was nothing wrong with my control arm. He also added that I would not have been able to drive to New York in the first place if I had that issue. I had been charged $1500 a few months earlier on another issue, which I am questioning now. I really trusted these people, but I will never return to this location! I would suggest to anyone, get a second opinion!