2,790 Texas Used Car Service Centers

I purchased my 2025 Hyundai Santa Fe in April/May of 2025 - edikchip

I purchased my 2025 Hyundai Santa Fe in April/May of 2025 (not from Northwest Hyundai, but they are my local dealer). From day one, the vehicle had a small crack in the driver seat leather, which I noticed immediately after bringing it home with under 100 miles on it. On top of that, my Blue Link has not worked since June. When I brought both issues to Northwest Hyundai, I was told a claim would be submitted to Hyundai for the seat. Later, I was informed that it was “denied.” After calling Hyundai America directly, I found out that no case was ever submitted at all — the Service Manager simply decided it wouldn’t be approved. That is not acceptable. A dealer’s job is to advocate for the customer, not to make warranty decisions on their own. As for Blue Link, I was told they needed the car for a few days and that I would be provided with a rental. That was back on August 25th. Since then, I have been called in multiple times for “tests” that led nowhere, still no working Blue Link, and no rental vehicle ever provided. The Service Advisor does not return my messages, provides no updates, and the General Manager has not responded to my emails either. This is my fourth Hyundai. I like the vehicles overall, but it is frustrating that every new Hyundai I have owned comes with issues — and what makes it worse is when a dealership gives customers the runaround instead of solutions. It has now been almost a month with no progress, no resolution, and no accountability from this dealership. Completely unacceptable experience.

I went here for the first time due to a service recall - kalia57

I went here for the first time due to a service recall and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I was told they have none! After making an appointment, I was then told at the end that they in fact do have complimentary drop off Uber service as long as drop off location is within 10 miles. Why was I not told about this when I asked earlier? Was it because I said "shuttle" and not asked in general? I have no idea but was very weird. My car drop off experience was good. My service advisor was efficient, friendly, and professional. My drop off was arranged through Uber and was told to wait for the text message/call when my car is ready for pickup. While waiting at home, I got a slate of work orders that was required on my car other than the recall. One of them was a rear brakes replacement. Due to outrageous dealer's pricing I denied all of them and just confirmed the work order for the recall. I got a text within 2 hours about my car ready to go home and I went by myself to pickup my car. I went to my service advisor's desk and he was not there. There were 2 other advisors who saw me but didn't say anything and continued with their work. Finally after standing for about 10 minutes one of the advisors asked me if I am being help or not. I told him about waiting for my service advisor. I was only then told that he went home and what is it that I needed! This was so disappointing as why my service advisor didn't tell me about asking for help from anyone once arrived since he will be gone by the time I come? Also, why it took 10 minutes for the other advisor to finally ask me about my intentions while I clearly walked in in-front of him and he saw me started to wait at an empty desk? Again extremely poor, lazy, and an unprofessional customer service. Later that week I took tires off to check the brakes as I was not hearing or feeling anything wearing out from the rear. Turns out brake pads on both sides were nice and good and there was absolutely no need to change anything! Why was I told about the rear brakes replacement and that its current conditions so poor then? Was it to just make extra money out of me since they had to fix my car for free due to a recall? I have no idea what the true intentions were. After this I had no idea whether to believe on their other replacement recommendations or not and I just left everything as-is. I hope they fixed recall as they claimed. Service department definitely needs some basic customer service training. After my this first time experience I am not sure if I will go back or recommend this place to anyone or not.

Ana Gallegos was wonderful and amazingly helpful. She... - Haleema rahim

Ana Gallegos was wonderful and amazingly helpful. She went out of the way to help me out and fix my car issues. Thank youvso much.

If I could give them 0 stars I would. - Jackiecampos98

If I could give them 0 stars I would. Absolutely the worst car buying experience of my life. Salesman lied about fixing the car when we bought it. The service department gave us the run around for 5 months. I have text messages and emails proving that they gave us the run around. No one will call us back, and when we do get someone on the phone, they ALL give the same story, “this is the 1st I’ve heard of this.” Buyers please be aware!!!

Friendly people and Fast Service! - Aerojim

We went in for a state inspection and we were out of there in less than 15 minutes. Matt, our service guy was super nice and took great care of us! Friendly staff and CLEAN bathrooms! Thanks again!!

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed