2,668 Texas Used Car Service Centers

A "shout out" to Rick and the gentleman who was working... - rangerfrog

A "shout out" to Rick and the gentleman who was working with Rick in service yesterday, Thursday, 22 Apr 2021. I had been in a couple of weeks before to get a tire rotation. I was experiencing a shimmy in the steering wheel and was pretty sure I could get some help with that. The gentleman who was assisting Rick got down on his knees to inspect the front tires. He found that I had a nail/bolt in the right front tire. This was a problem that I would not have known about had it not been for his diligence and effort to address the "shimmy" I was reporting. Rick stepped up and said they would balance the tires and repair the nail situation. In a short time, Rick suggested that I take a short ride, me driving, with him to make sure the problem had been solved to my satisfaction. The shimmy was gone, the nail situation resolved and there was no charge. This quality of service will get me back to Toyota Palestine for any future service or truck purchase in the future. Thanks Rick and assistant for supreme quality service. Craig D. Caldwell, Rusk, Texas.

They were very helpful and fast at fixing our issue. Did... - SiHwa

They were very helpful and fast at fixing our issue. Did not stop until our car was working. Fixed our car on same day when it was originally supposed to be finished a few days later.

Thank you for fixing my precious car. Appreciate updates... - SK

Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.