191 Texas Volkswagen Service Centers

Made promises they didn't keep. Took 5.5 months to... - riddler

Made promises they didn't keep. Took 5.5 months to complete. Said I owed them $9,000 on day it was finally ready. First I ever heard of extra charges. STAY AWAY! SCAMMERS!!

Thank you Garlyn SHELTON VW - Bigcountry4608

Just want to give a shout out to Garlyn Shelton VW for taking care of my girlfriends VW Beetle when we took it in for repairs. Excellent staff and thank you to Brandon, Ronnie, and Steve for making it all happen!!

I scheduled an appointment for 8:30 AM on 10/5 and when I - Carlos C

I scheduled an appointment for 8:30 AM on 10/5 and when I arrived, I was greeted with a hello, a fee and was told it will be about 2 hours. Normally, oil changes don't take two hours but I did opt for the free alignment check. After two hours of sitting in the lobby, I walked up to the service writer and inquired about the status of my vehicle and with out any eye contact, the service writer said "it's in the line". Wanting more clarification, I asked; "what does 'in the line' mean?" and she snapped her head and said, "It's in line to get done". I was taken aback at her demeanor and said "You mean to tell me that after two hours, my vehicle hasn't been touched, at all?" to which she replied, 'no, it hasn't'. I asked for my vehicle back and she replied with a simple, "ok". I called and emailed a manager to offer my feedback and share my experience and requested a return call but never received one. After 24 hours of no response, I contacted the director, Mr. Fornshell and left him a voicemail and email requesting the same. I received a return call a couple hours later and shared with him my experience. He listened to what I had to said all he can do is apologize. I purchased my vehicle from this dealership in 2018 and have been a loyal customer to this location. The lack of service and poor resolution put a stop to that. I was told the service has "gone downhill" but I certainly did not expect that. After reading the other reviews, it seems it is.

BEWARE SERVICE DEPARTMENT!!! - sesakw

BEWARE SERVICE DEPARTMENT!!! So, my military son hit a pot hole and punctured his tire on the edge where it was irreparable. Took it to Hoy service, he had a tire and wheel policy to cover repairs. Josh in service advised him that the warranty company, Fidelity Warranty, denied the claim because the customer drove on the tire flat and abused the tire. After talking to my son, he did not know who the warranty company was or why it was declined. He called the dealership where he purchased the car and found out it was US warranty not Fidelity. The Adviser had flat out lied! I even talked to the adviser and he told me the same thing! The claim was denied due to customer abuse. Well if there is no contract with Fidelity the conversation would be "whats the VIN number, you have no contract" end of discussion. How do I know? I am a veteran adviser. I deal with these companies every day! So I asked for the service manager and got Willie who said he was the assistant to the service manager. (according to the web site he is the service manager) More Lies! I informed him who the warranty company was and he said he was not set up to deal with them. (Half truth!) The warranty company said they could take the claim over the phone and pay it in minutes. During this time the tech came into the office and exclaimed "are these idiots still arguing over the warranty?" Not realizing he was standing next to my son! So after 3 hours from the time my son arrived, the claim was paid and the car released and my son left. Never to return. This should have been an easy warranty claim. I have no idea whats going on. I only know they tried to charge my son $226 for a repair covered by tire warranty.!

Great Service very professional and friendly answered all - Rosgeotyfo073luvmyvw

Great Service very professional and friendly answered all my questions and I really enjoyed company !!

39 business days to get front and rear bumper fixed! - SpringbokJoe

I don't do these kind of reviews, but this was such a horrendous experience, I had to find a way to let others know. At first I thought the statement of work with it's 18 days to get such little work done, was insanely long. Boy was I in for a ride! Seven weeks later, I had enough and told them to have my truck out for me to pick up, whether repairs were done or not. With my drive home and getting home I found visibly 12 things that was not fixed - from small things like areas that was not painted to my bed not being mounted properly and somehow I now have one head lamp with a chrome bezel and one with a black bezel! I will not get into the detail of my experience, but I would like everyone to know about this place. Management is clearly of the 'good ol boys' club and got to where they are by riding the coat tails of others. Stay away from this place. I've had experienced this dealer, both in buying services and service department. Parkway Chevrolet is a FAR better option. The folks are actually sincere and human and want to work for you, instead of making money as the first priority.

I appreciate Tanner for being very courteous,polite,and... - whittingtontexas

I appreciate Tanner for being very courteous,polite,and very fast!!! I took my '92 Mazda truck to him this morning because when I made sharp turns, the steering wheel squealed loudly. He told me to start it and turn the wheel all the way to either side., It did the squeal and he said immediately "I'll be right back with my wrench". He got his wrench and within 5 seconds he had my steering belt tightened. All for FREE!!!!! Thank you for your services Tanner!!!