191 Texas Volkswagen Service Centers

This dealership is out to rip off their customers. - Yvonne Creel

This dealership is out to rip off their customers. I took my Volkswagen Arteon in for its 20,000 mile service 3 days and 3700 miles prior to the recommendation on the sticker that was posted on my windshield from this dealership a year ago. When I checked in the service advisor, Chris Ewer told me that I couldn’t use my complimentary 20,000 mile service because it had expired. He told me that all service plans and warranties are valid from the date the vehicle leaves the factory. I said that sounded like nonsense but he stuck to his guns. He offered to let me use my 30,000 mile service coupon but explained that he’d have to charge me $140 to replace my air and cabin filters. I agreed and paid the fees because he said it was needed to maintain my vehicle optimally. I had booked an appointment online and it took four hours to perform a routine service for my vehicle.Two weeks later, I received a mailer from Volkswagen encouraging me to use my 30,000 mile service coupon which includes the air and cabin filters. I called and left a message for Chris explaining this issue but did not get a return call. The following day I went to the dealership and spoke to Eric Mayer, the GM. I showed him my mailer and googled what is included in the service from Volkswagen. He said it looked misleading but agreed that I could get a refund for the $140 dollars charged to my card. There was nothing misleading about it. I waited around the dealership for 35 minutes, while 3 service advisors and the lady in accounting tried to figure out how to refund my card. No one knew how to process this transaction, they sure did know how to process a charge to my credit card. It took two full days and multiple calls to the service advisors and the GM for them to decide to issue me a refund check because they never could process a refund. They should have just written me a check while I waited for 35 minutes for them to figure something out. This is by far, the worst service/ treatment I’ve received from a dealership in my 32 years of driving cars from various dealerships!

Always bring in my car for maintenance because I like - Sjkalas

Always bring in my car for maintenance because I like VW’s service schedule. I usually bring my car at the 10k mark and my service history is in one place and takes the guesswork of what and when it was done. Service advisors are friendly and make sure everything is covered for repair. Plus they provide you with video of the service tech explaining the repair and recommendations. Robert Trevino, the service manager I deal with is an invaluable asset to the dealership and a gem of a guy. Totally customer service and satisfaction focused.

This place has to be the worst place I have ever dealt... - Thomas_ak

This place has to be the worst place I have ever dealt with in customer service Left my car off for an oil change and alignment...two days later they have not even started the process I go to pick up the car and the back bumper is off and waited to get it put back on. Paid 150 for them to do nothing I would not a buy a car from this place for any reason I should have taken it to Lubbock to get it serviced ... the service department is the worst in Midland !

Worst service I've ever received from a dealership. - r3dl4b3l

Worst service I've ever received from a dealership. Dropped off my Tiguan in for oil change service and an issue with the rear windshield spray nozzle not working. Got a call a couple hours from Jesse later saying they found the issue with the sprayer and needed to keep the car overnight to dry out the carpet where the leak was. Said it would be covered by warranty. A couple hours later I get another call from Jesse saying that now the work would not be covered by warranty. He asked me if I had work done and being very vague about what the issue was. He asked if I had installed a tracker in my car in which I replied no. I asked him where is the leak? Is it under the drivers seat? If it is then yes, I zipped tied a blue tooth dongle under the driver's seat to enable wireless CarPlay. In which he replied, yes that must be it. I was confused and asked why the hose for the rear wiper sprayer is under the seat? He kept saying yes yes and that there should be a 'clip' that holds the hose to the connector and that 'clip' is missing. I asked him that's a weird place to have a hose to run to the back windshield in which he tells me that the hose runs through the headliner. I asked him, well maybe its the wire for the trailer hitch but that runs outside under the car. He replied yes that must be it. Jesse tells me that because of the 3rd party modification, that the work would not be covered under warranty and that I had 2 options. Option 1 was for him to patch it and they would dry the carpet over night for $650. Option 2 was double ~$1,000, to replace the entire tubing that meant to drop the headliner. I was still confused so he sent me pictures of what he and the tech was seeing. Turns out it was the hardwire kit I installed for my dashcam that they were looking at. I wrapped the excess wiring around the controller of the hardwire kit that I left by the fuse box. I didn't reply or call him back and went directly to the dealership to see what the problem was. I know he was surprised to see us and he kept saying that they would not cover it under warranty because of I installed a dashcam with a hardwire kit. I asked to see what the issue was so we go to the service bay around the back. When we arrive to the vehicle, asked where the hose and leak was. They pointed it out to me and it was nowhere near the dashcam hardwire kit. The hose and connector was underneath the dead pedal that involved removing the pedal and the lower door plastic trim. The hardwire kit is by the door and fuse box. We asked them to put it back together and we'll take it home. He said that it would be ready by tomorrow instead because they need to put everything back together. The following morning I get a call from Jesse and said that he 'spoke' to his manager and they replaced the white connector for me. Like they were doing me a favor. I researched the hose and connect and could not find a 'clip' that holds those two pieces together. I went to pick up my vehicle after work and I asked him so what is the part number for this 'clip'? He replies, oh yea there's no clip I miss understood that the connector just fits into the hose. We asked him so that should have been covered under warranty then correct? His response was yes it should have been. We asked him is the carpet dry then? He says, they tried it the 'best' they could. Went I got home, I ran a fan overnight to dry out the area on my own because it was still very damp. I reviewed my invoice and it still says that because I installed a '3rd party hitch that any repairs would not be covered under warranty.' Avoid this dealership!