This dealership is out to rip off their customers. - Yvonne Creel
This dealership is out to rip off their customers. I took my Volkswagen Arteon in for its 20,000 mile service 3 days and 3700 miles prior to the recommendation on the sticker that was posted on my windshield from this dealership a year ago. When I checked in the service advisor, Chris Ewer told me that I couldn’t use my complimentary 20,000 mile service because it had expired. He told me that all service plans and warranties are valid from the date the vehicle leaves the factory. I said that sounded like nonsense but he stuck to his guns. He offered to let me use my 30,000 mile service coupon but explained that he’d have to charge me $140 to replace my air and cabin filters. I agreed and paid the fees because he said it was needed to maintain my vehicle optimally. I had booked an appointment online and it took four hours to perform a routine service for my vehicle.Two weeks later, I received a mailer from Volkswagen encouraging me to use my 30,000 mile service coupon which includes the air and cabin filters. I called and left a message for Chris explaining this issue but did not get a return call. The following day I went to the dealership and spoke to Eric Mayer, the GM. I showed him my mailer and googled what is included in the service from Volkswagen. He said it looked misleading but agreed that I could get a refund for the $140 dollars charged to my card. There was nothing misleading about it. I waited around the dealership for 35 minutes, while 3 service advisors and the lady in accounting tried to figure out how to refund my card. No one knew how to process this transaction, they sure did know how to process a charge to my credit card. It took two full days and multiple calls to the service advisors and the GM for them to decide to issue me a refund check because they never could process a refund. They should have just written me a check while I waited for 35 minutes for them to figure something out. This is by far, the worst service/ treatment I’ve received from a dealership in my 32 years of driving cars from various dealerships!
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