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Advice-Don’t waste your time submitting a online inquiry... - M.A.
Advice-Don’t waste your time submitting a online inquiry to any of there vehicle ads they post on Autotrader or on their own website. Filled out the contact info/inquiry info on Autotrader on a M car they had advertised. Couple days went by was not contacted by anyone. Went on their own website, found the vehicle and submitted my contact info/Online inquiry for a sales consultant to contact me. Again did not hear from them. Tried one last time a few days later and filled out my info online on their website to be contacted. Finally was contacted by a “customer service relations manager” stating they were having a client advisor check the availability of the vehicle. Well, did not hear back from a client advisor and over day and half had past so, I emailed the “customer service relations mgr.” back and stated I had not been contacted by anyone. A short time later a client advisor contacted me stating their was a possible “pending deal” on the car and he would know for certain by the end of day. I responded saying just let me know-interested in purchasing the car (cash deal). As of today, I have never heard back from Dustin re: status and have never received a follow-up response to my email.
My wife and are are avid car enthusiasts and own a collection of a dozen performance vehicles including M cars. Definitely will not be recommending BMW of Murray to anyone in the forums/clubs we belong to. Customer service is “sub-par”. To many other dealerships I can purchase cars from to have to deal with this kind of customer service.
Attempted to buy a BMW - BMW fiasco
The experience of trying to buy a car from this dealership was comparable with dealing with a ‘snake oil’ salesman. Be careful and make sure you ask and review all paperwork needed.