Extremely impressed with my service - Caity Beddes
I drive an older BMW and I ordered a new key through BMW of Murray. After I picked up my key they sent me over to get it programmed. The last dealership I went to to get a new key never programmed it for me. The kind employee programmed both of my keys and then he had an extra BMW emblem that he placed on my hood, normally a $60 purchase. I am extremely impressed with this employee and because of him, I would recommend this dealership to anyone.
A+ Customer Service - rkyoungharding
I'm always wondering what ever happened to customer service ~ seems the majority of companies I deal with provide terrible to mediocre customer service. This is something I'm always aware of and looking for as I used to own a mystery shopping business and did a lot of evaluations on all types of businesses, evaluating their customer service. In addition, I'm one of Amazon's top product reviewers, not only reviewing the products but the sellers as well.
From the moment my husband and I entered BMW of Pleasant Grove we were treated like VIPs. Cory Funk approached us with a genuine introduction and greeting. Cory was so patient with us as we looked at so many different BMWs trying to decide on a coupe, sedan or SUV. Cory is very knowledgeable about all the features the BMWs offer. We didn't decide on a car the first day we were there. We returned a couple of days later and Cory again patiently showed us many cars, explained the pros and cons of the different models for our needs. We thought we had decided on the car we wanted and arranged with Cory to pick it up a few days later, after a few little changes had been made. However, my husband was driving past the Murray BMW without me and saw a car located at the Murray location that we thought we might like even better than the one we had selected. My husband called Cory and the next morning Cory went to the Murray store, picked up that car and brought it to the Pleasant Grove location for us to compare side-by-side with the one we had already selected. The BMW from the Murray location was the one! Cory assisted us in negotiating a good price on the BMW, as well as a fair price on our trade in. We were introduced to Beau, who did an awesome job of going through all the features of the vehicle and explaining how to work all the new technology. Beau even synced our phones to the bluetooth for us. We drove away that same day in our new BMW and absolutely love it!
Our BMW did have one little item the service department needed to take care of and Cory arranged for us to bring it in the next day and have a loaner car for us. On our way to work the next morning, Cory met us at the Pleasant Grove store to make sure we were taken care of with the service department and to ensure the loaner was ready to go. Then we found out it was Cory's day off! He had come in at 8:30 a.m. to take care of us! Wow!
When we returned that afternoon to pick up our car and return the loaner, our car wasn't ready yet and we were told by our service rep (Chris) to drive the loaner home and they would bring our car to our home in Park City later that day, which they did!
I'd like to say that we purchased the $120,000+ 7 series off the showroom floor and that's why we received the customer service that we did, but we didn't. We purchased a used X3 that is as good as new. The fact that we were given such amazing customer service is so crazy incredible! It's my impression that the employees at BMW of Pleasant Grove go above and beyond to provide the very best customer service to their customers regardless of if you purchase a car or not.
I am a customer for life! Thank you BMW of Pleasant Grove!