Great sales people, terrible service - nomade30
I've never been treated with such disrespect in my life. I bought a $60k car from these people and they act like I own a second hand beater. I'm a BMW enthusiast, so I won't stop buying BMW's, but I will never buy from this dealership again. Management tried to screw me around on the custom order trying to force me to buy $10k in port installed options, and I've been treated better at julios service shop than here.
Dishonest after recall service - ad233
In spring 2017, we received the dreaded recall notice for our BMW X5. We scheduled the service and joked how the service department at some makes "find" other work to be done during a recall, but we didn't expect that to be the case with BMW. Unfortunately, we were wrong. They gave us a report with $10k worth of work that was all deemed to be critical.
We believed their report, and took the vehicle to our local mechanic with BMW experience to fix the car. This was our first time to this mechanic, and we shared the report and asked for his bid to do the work. After inspecting the vehicle, the mechanic said none of the repairs recommended critical by BMW were necessary in his opinion. He even looked for an hour to find an oil leak claimed to be there by BMW of PG, and found no leaks.
The good news-we found a local mechanic we can trust!
The bad news- can't trust BMW of PG. Period. And another recall letter showed up. Time to go to Audi.