WARNING! - Cj Connor
WARNING! Do not bring your vehicle here for anything! I just took my truck here which I purchased from this same dealership ($80,000.00). I had a noise from a tension bar bolt that had come loose. The video they share with you: The technician clearly states that there is a noise coming from the driver side rear suspension area when you “PUSH ON THE VEHICLE SIDE TO SIDE” you hear a popping noise and it is coming from the bolt on the tension bar he tightened and it fixed the noise. He fails to capture in the video the driver side rear panel of my truck that he had dented while pushing the vehicle side to side!! They reviewed all footage of my vehicle arriving clearly with no dents. Then after I pick it up I find two dents with hand prints on my vehicle. After arguing that they need to fix them they (Sonya) finally says my manager will agree to do paintless dent removal. I asked will that fix it? She said yes it should. Long story short they fixed it and I can still see ripples where the dents are. I showed them the unsatisfactory repair and their response is: “Well I don’t know what else we could do without replacing it!!” However they will not agree to that, and are not willing to fix it right!! Never at any point was the manager willing to speak to me nor did he care to get up from his office chair to look at the dents and understand my frustration. This service location is a complete joke! It is poorly managed and they do not care about their customers! I will never be going back there for anything and I still have a majority of my free advantage care that I will not be going back for!!!! I will never buy a vehicle here again.
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