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Purchased a used car (as is), week later wheel feel off,... - Jeff N
Purchased a used car (as is), week later wheel feel off, other front wheel lug nuts not tight. Was told to bad, car was "As Is". Still not safe to have a vehicle on lot or selling that is not safe. NOT SAFE, BAD FORM OREM MAZADA
After e-mail communication with the Stephen Wade Honda... - Bob
After e-mail communication with the Stephen Wade Honda dealership, we made an appointment and traveled 50 miles to see the car. The car was well presented and the test drive went well. We went inside to close the deal. We were planning on paying cash and driving the car home. It should be simple, right?
Not at Stephen Wade.
The salesman opened with that they have the car listed at $1100 more than the price listed on their website. When questioned, the salesman mumbled something about the lower price was the "Internet" price. He said they'd honor their posted internet price (gee, thanks) but let me know that they had already come down $1100. Psychological move. Next, I was asked about payments and I said we would be writing a check for the car. I was told there is a $500 fee charged for paying cash (!!!). Dealers, I was told, make their money off of the Finance and Insurance, not the sale of the physical vehicle.
Next, I was shown figures for the license fee and the ever predictable Dealer Handling fee that together came to more than $500. Next was a fee to activate some mystery anti-theft device, a parking ding protection program, and some other program fee that even the salesman couldn't explain. "They'll explain it all in finance." These three worthless mystery program fees added up to exactly $1000.
Adding all of the fees , including the incredible $500 fee for paying cash, came to $2000 above their asking price.
Again, this is the Stephen Wade way.
I told the salesman "Here is my offer". I offered their full internet asking price plus $100 for the license fee. The sales manager answered he wouldn't charge the $500 for paying cash (Gee, thanks!) but he wouldn't budge on any of the other mysterious BS fees. We walked out without fanfare. wasted day, wasted trip.
Stephen Wade Honda, and I suspect all Stephen Wade dealers, make their money off of financing used cars for as long of terms possible at as high of interest as possible , and then rolling in thousands of dollars of worthless programs into the loan. They prey on people who are financially gullible and strapped for cash, but need transportation.
Do not support them. I hate car dealers.
Everyone at this dealership within management and sales... - akgy123
Everyone at this dealership within management and sales is dishonest, unethical and offers horrid customer service! Not only was I lied to about the money I should have been refunded it took them months to get back to me after they fired the employee who took months to complete my paperwork. I have never received such awful service and would never return here after the way I have been treated. They take advantage of honest, hard working customers and don't follow through on what they promise and then they blame the customer for their wrong doing. Having a Mazda isn't really worth the hassle you have to go through and they don't follow through on anything they say they will do and they waste your valuable time. Will be calling Gephardt and the Better Business Bureau.
I had my battery replaced. They got me right in.... - rgjowett
I had my battery replaced. They got me right in. Service from Scott was honest, impeccable and friendly. Extremely clean service area. Courtesy drinks are excellent in comfortable waiting area. I always have a an enjoyable experience here.
Helpful, polite, great service! Jordan helped me through... - Slevitt
Helpful, polite, great service! Jordan helped me through the whole process from test drive to leasing my car. Everyone there was kind, helpful, and took my questions/concerns seriously. I will be referring friends and family. And I LOVE my car!
Just one problem after another - jim
Lots of "I don't know".
Proximity key (auto lock/unlock), memory mirrors, radio on/off. No follow up.
Asked about Miata luggage rack and golf club holder. No knowledge and no follow up.
I checked with parts and they looked up that only after market are available for both luggage rack or hitch.
Purchase: Was given the Costco price. Was told to take out a loan and you would give me more for the trade in which we agreed to.
Closing: The loan lady said a couple of things that gave me some concern. She said she was here to help us as the sales folks lie as all they want to do is sell you a car. After she asked if we had children and we said no, she said that she keeps asking her husband if she can take the kids to the lake and drown them (not funny even in jest).
It took over an hour for your folks to figure out that the parking brake had to be on to install Android auto.
We did not get any documentation on the Nav system. We asked and were give a book from 2013 that did not match the system we have. Still waiting on a Nav book.
When we picked up the car, we saw a 1 inch scratch on the fender. I had to wait 18 days for an appointment to get the scratch fixed and the paint and interior coating done. Brought it in for the paint scratch and coating and it took nearly an hour to get it dropped off and get a loaner car. The loaner car was very dirty, smelled badly and had almost no gas. When I asked how long the car would be in, I was told "I don't know, maybe 3 or 4 days". Follow up: dropped off Monday morning and got it back on the next Monday afternoon (on Thursday was told Friday, then on Friday told Monday - complained and was told Saturday afternoon, on Saturday afternoon was told Monday afternoon). On Monday I was called around 12:30 and told he was leaving very soon and would bring the car to me. I called back after 4pm and asked where the car was. He dropped it off around 5pm. The car was now broken. The button on the door handle would no longer unlock the car. Once in the car, the system gave a message "Keyless System Malfunction". This should have been noticed by at least one of the several folks that drove the car. Brought it back in on Wednesday at 12:30 to get the keyless system fixed.
When asked if I liked the new car, I stated that the Nav system was poor. Response: No one uses it. Just use your Android auto. I did not like that the mirrors are not memory even though one of your sales folks said they were. No response. I complained that the voice recognition system was terrible. Response: They all are. The Ford F150 I traded in, had a voice set up system and it worked quite well.
We are still waiting on documentation on the Nav system.
When I met with the general manager, all he could say was: look, we have received the presidents award 4 years in a row.
I have a 2020 CX5. Went for oil change at dealer where I... - Finneylowell
I have a 2020 CX5. Went for oil change at dealer where I purchased it. They wanted to change a ggfaasket on timing case. Drive home. Drove to work Monday and serpentine belt flew off. Left me stranded. Poor service.