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It was a pretty good job. I like how the services... - EDWIN16X
It was a pretty good job. I like how the services department treats me. Also, I like the schedule that they followed. They had my car at the time, they said.
Top Reviewed Service Specialists At This Dealership
Kris is super helpful. He is easy to work with and very... - Jack
Kris is super helpful. He is easy to work with and very knowledgeable. I would recommend him to my friends and family. Thanks again for your help.
Logan Day came out immediately to help my son and I. I... - Mr. Weinle
Logan Day came out immediately to help my son and I. I would like to give her 6 stars, but there are only 5, so that will have to do. She was knowledgeable and listened for what we wanted and we left very happy for the service from Her and from Jerry Seiner NSL. I will come back here again.
They handled my service very efficiently even though I... - Herm
They handled my service very efficiently even though I had to reschedule my arrival time from 10:00 AM to 4:15 PM. They did a great job.
Chris was very nice. I would use him again as the... - rynelldavis
Chris was very nice. I would use him again as the service person. When I call him for service I would ask for Chris Thanks
Was recently on a cross country road trip and had... - samcca11
Was recently on a cross country road trip and had completed 7,500 miles when I arrived in the Salt Lake City area. Was able to schedule an oil change and tire rotation with Performance Honda. In less than an hour the work was completed entirely to my satisfaction and a very reasonable price. Gave me great comfort on the rest of our trip. Only wish that Tyler and his team were in my home town.
I purchased my Toyota Highlander new from this dealership... - powettchie
I purchased my Toyota Highlander new from this dealership 2 years ago and really had problems with the service department fixing some warranty issues. For one warranty repair I had to take it back 3 times before they finally fixed the problem. I was very frustrated with the way I was treated and how I had to wait around for someone to help me and then they seemed to be put out by my being there. There was no shuttle service so I simply had to either wait or get my wife to come pick me up. After one warranty oil change I asked if they could run my car through the car wash and they said they could if I could give them another 20 to 30 minutes. So frustrating--and I bought the car from them!
Well, my car had a recall issue a couple weeks back and I caught myself wishing I could take it someplace else to get the repair done but I called and made an appointment. To my surprise things had changed. No more scantily clad women there to snub me at check-in but rather I got friendly, efficient assistance. They offered me a shuttle to take me home since it would be a 4 hour repair. They also came and picked me up when my car was done and it was done ahead of schedule! There was a quick check-out and when I went to where my car was parked they had even washed it without my asking! So I would move this dealership up from one star to 4. I hope it continues.
I bought a 2018 Honda CR-V EXL, it was brand new. The... - JChristie
I bought a 2018 Honda CR-V EXL, it was brand new. The stereo kept on freezing up and I made several calls to customer service they said there was probably something with the electronics as they were not able to see anything on the Honda Link. The system would play on Pandora for like 10 minutes, then it would reboot, and then it would freeze and would show, "No Device Found." You had to turn the car off and reset it to get working again. It was really annoying. I bought a 2020 CR-V touring, and that one, the stereo works fine, even in Pandora which I was told at the dealership that there was an issue with Pandora. The stereo was swapped twice and the issue was never fixed. I never received a compensation either for all that inconvenience.
Take time to care - Russ Hansen
I recently bought a Honda Accord from Forrest Motors. They are great guys low pressure you can tell they really care about what they do. My whole time working with them I felt like they really cared about my situation and where very personable. I WILL BE buying from them again.
It’s hard to say whether I would recommend the service... - ImpeachHimAgain
It’s hard to say whether I would recommend the service center. I wouldn’t recommend the sales center at all. Low appraisal on trade in vehicles, high prices and almost no wiggle room. They do it because they’re the only Honda dealer within 2 hours (Vegas). I bought my Honda from out of town because of this reason. Found a steal of a deal 1400 miles away, paid online , flew out and drove it home.
Once I was well rested (drove home straight without sleeping) I went to Stephen wade Honda to get a full synthetic oil change. When I bought the car from the other dealer they said it had a fresh oil change but I don’t know what it was and frankly 1400 miles was enough for me to want to make sure it’s full synthetic. I’ve dealt with Stephen wade before as I’ve had other brands of vehicles that I serviced there but this was my first time at Honda. They were a little upset that I didn’t book an appointment. Mind you I was just getting an oil change. That’s it, but they were still saying I needed to make an appointment and as a courtesy they would take me without one. Fine, whatever.
Only drove the car about 500 miles and received a recall warning on my HondaLink app so I made a schedule to be there first thing in the morning the next business day. They opened 5 minutes late which is a big deal if you’re having to wait for them to fix the recall issue and are on a time crunch. I was quoted as it being a 30 minute job so I sat in the lobby waiting while noticing employees walking around inside and outside without masks. Really pathetic that it says “masks required when you enter “ but the employees don’t adhere to it.
55 minutes later and they finally say it’s ready. Mind you I was the second person in (it has 2 bays) and it still took 55 minutes. I didn’t see more than 4 customers in the lobby in the hour I was there so don’t expect any communication of any kind and expect double the time they quote you. It’s time I learn how to change oil myself so I’ll work on that otherwise I’ll go somewhere closer as it’s a bit of a drive to get down there on top of the wait time.
Ken Garff Honda Riverdale
Service Assistant Manager