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Logan Day came out immediately to help my son and I. I... - Mr. Weinle
Logan Day came out immediately to help my son and I. I would like to give her 6 stars, but there are only 5, so that will have to do. She was knowledgeable and listened for what we wanted and we left very happy for the service from Her and from Jerry Seiner NSL. I will come back here again.
Alex was rude, he gouged my car, spit phlegm on my... - Danielle
Alex was rude, he gouged my car, spit phlegm on my driver seat, and hacked up my information screen. Blake wiped off Alex’s phlem on my seat. The service manager fixed the gouge but the person who fixed it left over spray all over my car. Stay away from Alex. He is psychologically challenged.
I had my battery replaced. They got me right in.... - rgjowett
I had my battery replaced. They got me right in. Service from Scott was honest, impeccable and friendly. Extremely clean service area. Courtesy drinks are excellent in comfortable waiting area. I always have a an enjoyable experience here.
Hundred bucks for a key?! - WJ
So my Mazda's ignition key broke and can't go on a key ring anymore. Took it in to this place, where they made me wait for over an hour before informing me that due to some kind of web site problem, they couldn't program me a new key! And if they did it, it was going to cost me $91, plus lost work time. I cannot conceive of any way that my experience with Dahle Mazda could have been worse. BTW, it turns out that there are key repair instructions on YouTube — I'll do that and save myself over a hundred bucks.
Take time to care - Russ Hansen
I recently bought a Honda Accord from Forrest Motors. They are great guys low pressure you can tell they really care about what they do. My whole time working with them I felt like they really cared about my situation and where very personable. I WILL BE buying from them again.
Vehicle Malfunctions - lhw5212
We leased a 2018 Mazda CX 5. The vehicle has been back for problems more times than any new vehicle should. Each time the same response" we couldn't duplicate the problem" or "we couldn't find anything wrong". My wife recently was pulling into a parking space. When she stepped on the brake the car accelerated instead of stopping and hit a building. The read out on the dash was "Front camera sensor system malfunction" and "Forward smart city brake support malfunction" I had the car taken to Southtowne Mazda to find out what happened and what Mazda was going to do about fixing the vehicle and the malfunction problems. After claiming they performed a diagnostic on the vehicle the Service Manager claimed the vehicle checked out fine and the malfunction codes were a result of the accident not the cause of the accident!!!!! I checked the Internet and it appears this is not an uncommon problem with this vehicle. We now have to pay to have the vehicle fixed and my wife will have to continue to drive an unsafe vehicle. The Service manager said this is the official position of Mazda and we can always file a civil lawsuit if we want but the accident was caused by my wife and not the cars systems malfunctioning.
It’s hard to say whether I would recommend the service... - ImpeachHimAgain
It’s hard to say whether I would recommend the service center. I wouldn’t recommend the sales center at all. Low appraisal on trade in vehicles, high prices and almost no wiggle room. They do it because they’re the only Honda dealer within 2 hours (Vegas). I bought my Honda from out of town because of this reason. Found a steal of a deal 1400 miles away, paid online , flew out and drove it home.
Once I was well rested (drove home straight without sleeping) I went to Stephen wade Honda to get a full synthetic oil change. When I bought the car from the other dealer they said it had a fresh oil change but I don’t know what it was and frankly 1400 miles was enough for me to want to make sure it’s full synthetic. I’ve dealt with Stephen wade before as I’ve had other brands of vehicles that I serviced there but this was my first time at Honda. They were a little upset that I didn’t book an appointment. Mind you I was just getting an oil change. That’s it, but they were still saying I needed to make an appointment and as a courtesy they would take me without one. Fine, whatever.
Only drove the car about 500 miles and received a recall warning on my HondaLink app so I made a schedule to be there first thing in the morning the next business day. They opened 5 minutes late which is a big deal if you’re having to wait for them to fix the recall issue and are on a time crunch. I was quoted as it being a 30 minute job so I sat in the lobby waiting while noticing employees walking around inside and outside without masks. Really pathetic that it says “masks required when you enter “ but the employees don’t adhere to it.
55 minutes later and they finally say it’s ready. Mind you I was the second person in (it has 2 bays) and it still took 55 minutes. I didn’t see more than 4 customers in the lobby in the hour I was there so don’t expect any communication of any kind and expect double the time they quote you. It’s time I learn how to change oil myself so I’ll work on that otherwise I’ll go somewhere closer as it’s a bit of a drive to get down there on top of the wait time.
I have a 2020 CX5. Went for oil change at dealer where I... - Finneylowell
I have a 2020 CX5. Went for oil change at dealer where I purchased it. They wanted to change a ggfaasket on timing case. Drive home. Drove to work Monday and serpentine belt flew off. Left me stranded. Poor service.