BUYER’S BEWARE!!! Tony Divino is the absolute worst... - Toyota-Luvr
BUYER’S BEWARE!!! Tony Divino is the absolute worst dealership there is, I am actually surprised they are still in business!!! Their service department and the customer service, OR LACK THEREOF, is absolutely ridiculous. They have made MULTIPLE errors with our vehicles, but today was the final straw!!! My husband bought their oil change package, so we scheduled an appointment at 7:00am, and dropped the vehicle off the night before and left the keys in the dropbox so they would have them bright and early. We show up at 7:45 to pick up our vehicle, and it had not been touched!!! We go in to see what is going on, and we are immediately asked who are we working with. We aren’t working with anyone, scheduled online and keys are in the drop box, “Oh, has anyone checked the drop box?” And we are treated like we did something wrong. What in the world??? Don’t they have a list of their appointments??? Then when I am mad and I say, “When I have an appointment at 7am, I xxxx well expect it to be in at 7am!” This little man in the Service Dept goes off because I said “xxxx”. YOU ARE AN ABSOLUTE JOKE!!! NO CUSTOMER SERVICE!!! They could have cared less that they messed up, no apology...NOTHING!!! I will absolutely go to any other Toyota Dealership, never again to Tony Divino!!! Sorry for the rant, I just don’t want anyone else to have to go through this!
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