Awsome Service - Shawn
Keep up the great work. It shows true leadership and the customer service people need at a dealship. I recommend berlin city to anybody looking for a car
Overpriced and UnderServiced - jcurtis1027
They were able to schedule me in ok. I brought my car in because it had an issue starting and there was a recall on the Airbag OCS sensor located in the front passenger seat. It cost me over $400 to have the starter motor replaced. The starter motor was over $200 itself. That is 2-3 times more than what I found for prices online. They said they needed to order the OCS sensor... that was back in December... it is now April... never heard from them again. I will never do business with any of the Alderman's dealerships again.
Service department - msgotago
I bought a brand new 2013 Kia Optima, After noticing my paint peeling a year and a half old, I called to have fixed. First they told me to drive an hour down to them so they could take picture of it. I did. I called Kia itself and was told it was covered under warranty. WELL CAPITAL CITY KIA GAVE ME A RUNAROUND AND SAID THEY HAD TO SEND THE PICTURE TO SOMEONE AT KIA THEY WOULD GET BACK TO, Ok, so 3 weeks later i called to ask about status. They wouldn't return messages and it took a act of god to finally speak to manager, WELL THEN I WAS TOLD "YUP, THEY CAN DO THE WORK AFTER THEY RUN A CARFAX TO MAKE SURE I WASN'T IN ACCIDENT WITH IT" AGAIN ANOTHER 2 WEEKS GOES BY AND NO CALL FROM THEM, SO I CALL THE AND GET ANOTHER RUNAROUND AND TOLD IT WOULD BE ANOTHER 3 WEEKS FOR THEM TO GET IT IN. So ok, FINALLY GET IT IN AND THEY GIVE ME A LOANER CAR,IT WAS RAINING AND I WAS IN A HURRY TO GET TO WORK AN HOUR AWAY SO I DID NOT GO THREW IT WITH FINE TOOTH COMB. WELL IT WAS DAMAGED!! SOMEONE BEFORE ME HIT A CURB WITH IT AND I NEVER PAID ENOUGH ATTENTION WHEN I TOOK IT AND NOW CAPITAL CITY KIA IS HOLDING ME RESPONSIBLE FOR SOMETHING I DID NOT DO!!!!!!!!!!!!!!!!! THEY ARE SHYSTERS!!!!!!!
WHEN THEY CAME OUT TO LOOK AT CAR WHEN I RETURNED IT THEY IMMEDIATELY WENT RIGHT TO THE PASSENGER SIDE KNELT DOWN AND SAW A SCRAP ON THE BOTTOM CORNER AND ASKED ME WHAT IT WAS. THEN SAID OH AND THE RIM IS SCRAPED. YOU CAN TELL THAT IT WAS MORE THAN 3 DAYS OLD (THE LENGHTH OF TIME I HAD IT) . I AM IN SUCH DISBELIEF THEY ARE CHARGING MY INSURANCE FOR IT!!!!!!!!!!!!