Excellent experience. - Fox ridge runner
We Recently bought an explorer at twin state ford.
. Great car buying experience. No pressure. Easy process. I will now buy my fords at twin state.
Love my car - mamareadsalot
I recently purchased a 2018 Hyundai Elantra Se and I love it. The salesman was friendly and helpful. It took a couple of days before everything was in order, but he didn’t give up until I got an approval.
horrible customer service - Meagan Shine
Nothing went well. This was the worst experience I've ever had using a dealer maintenance shop. My car had a flat tire and since I have a tire warranty I had my car towed to Paquins. The next morning I called and told them to let me know when it was done and I had less than 100 miles due before my oil needed to be changed. So at 2:00 I called to check because I hadn't heard from them and Andrew advised me the oil change had been done- which I don't believe since they apparently can't order any parts and did not replace my sticker. He also advised that they could not replace my tire because they can't order any for at least a week and when I told him I need a rental then he completely refused. I ended up calling another Ford and they took very very good care of me. This service department is a sorry excuse for what Ford stands for and should be completely shut down. I will never ever recommend or bring my vehicle there again. What's the point of having a service department that can't do anything? The other Ford where my car went took immediate care of me getting a tow truck, servicing my vehicle and gave me a rental for how poorly I was treated at Paquins. My vehicle is completely under warranty and I should not have been refused a rental. This is a huge issue that needs to be addressed immediately.
Have been in twice and called several times. They have... - jmartin79
Have been in twice and called several times. They have not returned 2 calls and the one call they did return was a day later than promised. Offered me $2000 below wholesale for my trade and would not budge on sticker price for a used car. Was told they spent $600 on new tires for the car and were already losing that since their sticker price was not making them a dime.. I checked out the tires, my brother and brother in law both work for the company they buy them from. The tires retail for $356 for 4, they paid $284.96 for them.... And how many dealerships realy advertise cars with no profit in the price? Give me a break! I caved a little as we were $2300 different in my offer and theirs and offered to take it if they could give another $1000. They were supposed to call me back yesterday before lunch. I e-mailed them at noon today as they didn't call me back.. Here we are , 3:30pm and still no call... I would not recommend dealing with this place.. I bought a car there in 1998 when Joe Cicotti owned it, no problem, fair and prompt. This was my first visit since Bill Cody bought it and the sales people have gone to hell.