horrible customer service - Meagan Shine
Nothing went well. This was the worst experience I've ever had using a dealer maintenance shop. My car had a flat tire and since I have a tire warranty I had my car towed to Paquins. The next morning I called and told them to let me know when it was done and I had less than 100 miles due before my oil needed to be changed. So at 2:00 I called to check because I hadn't heard from them and Andrew advised me the oil change had been done- which I don't believe since they apparently can't order any parts and did not replace my sticker. He also advised that they could not replace my tire because they can't order any for at least a week and when I told him I need a rental then he completely refused. I ended up calling another Ford and they took very very good care of me. This service department is a sorry excuse for what Ford stands for and should be completely shut down. I will never ever recommend or bring my vehicle there again. What's the point of having a service department that can't do anything? The other Ford where my car went took immediate care of me getting a tow truck, servicing my vehicle and gave me a rental for how poorly I was treated at Paquins. My vehicle is completely under warranty and I should not have been refused a rental. This is a huge issue that needs to be addressed immediately.
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